Ricardo Rodriguez

If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!! More

Report | Print

Fabian Franco phenomenal! My sales rep is what makes this dealership amazing. His care and patience made my sales buying experience outstanding. My sales rep is what makes this dealership amazing. His care and patience made my sales buying experience outstanding. More

by Rkaren0420 Verified Customer Verified Customer

Report | Print

Bad service ,they don't respond or return calls . I'm still waiting for Ricardo to call me back. I'm still waiting for Ricardo to call me back. More

by amador.haydee Verified Customer Verified Customer

Report | Print

Good customer service, very nice people and they where able to help us get our cars. able to help us get our cars. More

by vasquezmaritza2721 Verified Customer Verified Customer

Report | Print

Fast transaction and great customer service. I was updated at every step. No issues. Thank you. I was updated at every step. No issues. Thank you. More

Report | Print

Carla the manager was amazing made me feel comfortable and made the deal happen! Very plaesed and made the deal happen! Very plaesed More

by Almbros Verified Customer Verified Customer

Report | Print

Kind of an easy process of getting a new vehicle although the waiting time was really long to get at the finish line . although the waiting time was really long to get at the finish line . More

by Rosalinda Verified Customer Verified Customer

Report | Print

Jonathan Lopez Camacho inherited a rather difficult situation, where I had been unable to even get anyone in service to respond to repeated calls about the status of my car and its repair for several d situation, where I had been unable to even get anyone in service to respond to repeated calls about the status of my car and its repair for several days. Although it took another 4 days to finally get the issues resolved, Jonathan handled the situation well, identifying what actually needed to be fixed and what didn't -- as opposed to anyone else I had to deal with in the midst of delay after delay. I would like to thank him for his help. More

Report | Print

This was my third time coming into this dealer looking for help on noises my car makes. This manager told me that everything seemed normal and said he would have his specialists test drive my car the next for help on noises my car makes. This manager told me that everything seemed normal and said he would have his specialists test drive my car the next day to help out with my problem. When I arrived the next day the mechanic did not want to test drive the car even though I told him about my concerns. The manager lied to me about a mechanic looking at my car and inspecting it. I spent money going to another mechanic and they said my car does have problems. No help at all. More

Report | Print

Muy buena atención ☺️ y muy satisfactorio el personal muy amable y respetuoso 😃 los recomendaria amable y respetuoso 😃 los recomendaria More

by Ana Orellana Verified Customer Verified Customer

Report | Print