Renee Hartnett | Page 8

Came in for oil change and inspection. Was seen immediately. Very friendly welcome. Waiting room full but plenty of seating. Updated regularly on vehicle status. Was done within the hour. Was seen immediately. Very friendly welcome. Waiting room full but plenty of seating. Updated regularly on vehicle status. Was done within the hour. Thank you Mastrovito for excellent service. More

by smk1972 Verified Customer Verified Customer

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Brought my Kona in for the same electrical issues. This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was gli This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was glitching, which I did and it was. But instead of having a tech look at it immediately, the car was turned off and they couldn’t replicate the problem. Then argued with me about it and Renee thought maybe she wasn’t using the screen properly when asked about her experience when she got in my vehicle. So not only was the car not fixed (again) the service department will close ranks to protect their own. Just shop elsewhere. More

by lroot14 Verified Customer Verified Customer

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Dealership is a great place to go always welcoming treat you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. More

by mfabbio69 Verified Customer Verified Customer

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The service on my. car was very good and they worked with me on scheduling issues we ran into by giving me a loaner car so I could get to a meeting on time. car was very good and they worked with me on scheduling issues we ran into by giving me a loaner car so I could get to a meeting on time. More

by nickmatt Verified Customer Verified Customer

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There was no charge for test driving my car for road noise which was very nice. I don't know if it was because it was under warranty or if that would be the case for an older car either way very satisfi noise which was very nice. I don't know if it was because it was under warranty or if that would be the case for an older car either way very satisfied. More

by SUNBOY55 Verified Customer Verified Customer

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What other dealership hands out ice cream sandwiches to their customers and staff on a hot day? their customers and staff on a hot day? More

by tammie212 Verified Customer Verified Customer

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Make your move to Mastrovito Hyundai! They are truly the best! Always a good experience. They are truly the best! Always a good experience. More

by rl1223adk Verified Customer Verified Customer

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We are so pleased and appreciative with the care and service that we received from your company. service that we received from your company. More

by kmd09090 Verified Customer Verified Customer

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I walked in on a Saturday because my horn didn’t work. . Since I know that is a hazard, I went to Hyundai and knew I was going to sit and wait.. Bre got me right in and I had to wait an hour.. She was s . Since I know that is a hazard, I went to Hyundai and knew I was going to sit and wait.. Bre got me right in and I had to wait an hour.. She was smiling and tryig to make me happy…. She knew it was my second time in a week and I wasn’t happy.. Even though it’s petty, I’m really over my Tuscan.. Wipers freed up, horn stopped working, tire blow out for no reason.. Just not for me More

by uticaboy23 Verified Customer Verified Customer

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Post-sale service is a critical factor in customer satisfaction, and my recent experience at Mastrovito Hyundai exemplifies this. Luke's exceptional support was instrumental in facilitating the purch satisfaction, and my recent experience at Mastrovito Hyundai exemplifies this. Luke's exceptional support was instrumental in facilitating the purchase and installation of running boards for my 2024 Santa Fe, a decision made spontaneously during a routine oil change. Throughout the installation process, Luke provided timely updates. The comfortable waiting area, equipped with amenities such as coffee and television, further enhanced my experience. The sales team's proactive and unobtrusive approach was also noteworthy, a stark contrast to experiences at other dealerships. The professionalism displayed by Luke, the sales staff, and the service team makes Mastrovito Hyundai the preferred choice for automotive services. Thank you! More

by Jeff Shepard Verified Customer Verified Customer

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