Rene provided excellent customer service.
Rene provided excellent customer service and made the experience easy for my car maintenance.
Rene provided excellent customer service and made the experience easy for my car maintenance.
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by MICHAELG3795
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 01, 2026 -
Nissan of Torrance responded
Hello Michael, thank you so much for your kind words! It's our pleasure to provide top-notch customer service and make car maintenance easy for our valued customers like you. We look forward to serving you again in the future!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
No hay seguimiento de parte del asesor en el vehículo
perdí un día esperando la
Entrega y al día siguiente llamé para poder recogerla pero nadie notifica el status
perdí un día esperando la
Entrega y al día siguiente llamé para poder recogerla pero nadie notifica el status
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by Paulina
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Nissan of Torrance responded
Hello Paulina, we apologize for the lack of follow-up from our advisor regarding your lost vehicle. We will make sure to improve our communication and provide better service in the future. Thank you for bringing this to our attention.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Extremely informative.
Provided extreme amounts of information regarding the upkeep on my vehicle, by advisor Rene. For which I am sincerely grateful.
Provided extreme amounts of information regarding the upkeep on my vehicle, by advisor Rene. For which I am sincerely grateful.
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by BECCA
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Jul 31, 2026 -
Nissan of Torrance responded
Hello Becca, thank you for taking the time to leave this wonderful review! We are glad to hear that our advisor, Rene, was able to provide you with valuable information about your vehicle. Our team is dedicated to providing knowledgeable and helpful service to all of our customers. We appreciate your business and look forward to seeing you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Waited for almost 4 hours for a tire rotation and engine
filter change. Had an appointment, did not help.
filter change. Had an appointment, did not help.
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by Nona
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Nissan of Torrance responded
We apologize for the wait time you experienced. We value your time and will work on improving our appointment scheduling process to ensure a more efficient and timelier service for our customers. Kind Regards, Elizabeth Reyes Customer Relations Manager
its not cooperative and not friendly its a bad experience
hoping that it will not gonna happen that ive been waiting for 3 hours and it doesn't even update me when i was waiting and i have a plan to do that
hoping that it will not gonna happen that ive been waiting for 3 hours and it doesn't even update me when i was waiting and i have a plan to do that day
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by ramonchitolee15
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Jul 31, 2026 -
Nissan of Torrance responded
Dear valued customer, we apologize for the inconvenience and lack of communication during your recent visit. We strive to provide great service and will work towards ensuring your future experiences are positive. Thank you for feedback and giving us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
They don’t compete my requirements .
I had to make a trip back to get new battery’s for my remote when I was told I have new batteries. Come to find they had not put new batteries in nor
I had to make a trip back to get new battery’s for my remote when I was told I have new batteries. Come to find they had not put new batteries in nor charge for them and did not place sticker for next service.
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by JROUISE
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Nissan of Torrance responded
We apologize for the inconvenience and miscommunication. We'll make sure to rectify this mistake and ensure that it doesn't happen again in the future. Your satisfaction is our top priority. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
This was my first time going to you guys and I’m very
impressed. Rene in particular was very communicative, informative and helpful throughout. I’ll be happy to take my car here in the future.
impressed. Rene in particular was very communicative, informative and helpful throughout. I’ll be happy to take my car here in the future.
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by wrwbusiness
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Jul 31, 2026 -
Nissan of Torrance responded
Thank you for choosing us for your first visit, we are thrilled to hear that you were impressed with our service and that Rene provided excellent assistance. We look forward to seeing you again the next time your car needs attention! Kind Regards, Elizabeth Reyes Customer Relations Manager
So bad rene I didn't like it.
He was very rude to me in the way he treated me and the way he acted. He didn't offer me anything or apologize for anything. He just wouldn't even lo
He was very rude to me in the way he treated me and the way he acted. He didn't offer me anything or apologize for anything. He just wouldn't even look at me, and his gaze was very rude. In the morning, he treated me very badly. So I didn't like the experience with him in the way he treated me.
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by MARIAARROYO419
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Jul 26, 2026 -
MARIAARROYO419 responded
No gusto
Jul 31, 2026 -
Nissan of Torrance responded
Thank you for bringing this to our attention. We take all feedback seriously and apologize for any negative experience you had with us. We value our customers and strive to provide excellent service. We have addressed this with your Advisor. We hope to have the opportunity to make it up to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Poor communication, and what was discussed was not
performed Basically I spoke to the service advisor the day before, and the day of service, he was supposed to update me the day I dropped off the car
performed Basically I spoke to the service advisor the day before, and the day of service, he was supposed to update me the day I dropped off the car, which he didn't, the next day I called for an update, and everything we spoke about did not happen, and also wasn't even notified.
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by Hermasgermain
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Jul 31, 2026 -
Nissan of Torrance responded
Hello, we value our customers and strive to provide exceptional service and are truly disappointed to hear that your visit was not the case. I addressed your concerns and experience with your Advisor, and he stated that unfortunately your vehicle needed repairs; however, the claim was denied by your extended warranty as you had just purchased the extended warranty. He also stated that he did explain that submitting the claim prematurely would possibly result in the claim being rejected. Another concern he highlighted was that you were bothered that the repair was not claimed through your previous extended warranty; however, at the time there was no recommendation nor anything on your MPI that would indicate the repair was necessary. We do sincerely apologize if there was any miscommunication from us. Kind Regards, Elizabeth Reyes Customer Relations Manager
Jul 31, 2026 -
Hermasgermain responded
He can stay what he wants, if that’s the case why was my car there for 2 days, and no worked performed, it’s a reason I dropped off the car, he told me to, look at the date the car was dropped off, and when it was picked up, he over promised and under achieved, he straight out lied to me, and for that I will never do business with this dealership again.
To begin it wasn't great.
The second time I went is when I had my appointment with Rene and it changed the negative perspective another advisor had left to begin with
The second time I went is when I had my appointment with Rene and it changed the negative perspective another advisor had left to begin with
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by vmonroy78
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Jul 27, 2026 -
Nissan of Torrance responded
Hello, thank you so much for giving us a second chance. I'm thrilled to hear that Rene was able to turn your experience around. We are constantly striving to provide excellent service and we're grateful for your support! Kind Regards, Elizabeth Reyes Customer Relations Manager
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