Raquel Perez | Page 5

They have always treated me great. I have been a customer for twenty years. I will continue to use Arrowhead in the future years ahead customer for twenty years. I will continue to use Arrowhead in the future years ahead More

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I flew in from illinois to buy a car we found online at this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and tol this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and told us we can go somewhere else to buy a car. They must not have liked we had our own financing because they sure did not want to do anything for us and there finance guy was very unprofessional. He talked so fast and didn't even get our paper work done right . Seriously 500$ for doc fees and they can't get it right ... Oh and watch out for the hidden fees they want to skip over .. He didn't even give us paper work of what we signed . Had to go back and demand to get the paperwork right and copies . I also had to bring a document in for them to sign for our lender and since he was gone for the next 2 days which I had no idea .. they were going to wait till he got back and I had to argue that it had to be done to close the loan . Noone even bothered to show us the features of the car , we picked it up the following day in hopes someone would walk thru the features , but no Went back the next day and talked with the customer service manager she is very nice and very helpful... But none of our experience was her fault ... We spent 30k here and felt like we did not matter at all More

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It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner) More

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We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installe Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally. More

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The newly renovated Arrowhead Honda Dealership was extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was qui extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was quick and thoroughinformation given on what was rendered. More

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Very cordial & comfortable no pressure experience, answered all questions. Explained very well comparisons between Hybrid & non-hybrid models. After purchase took all the time necessary to expla answered all questions. Explained very well comparisons between Hybrid & non-hybrid models. After purchase took all the time necessary to explain all operations of vehicle including making setup options on accessories. More

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Great experience. Stuart was a great salesman and answered all of our questions. He was very knowledgeable about the models we were interested in. I would recommend him to anyone looking for a new answered all of our questions. He was very knowledgeable about the models we were interested in. I would recommend him to anyone looking for a new car. More

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Steve Bullock did an excellent job in personal service when my Odyssey needed a fan motor replaced. He ordered the warranted part and arranged replacement in a most efficient manner. when my Odyssey needed a fan motor replaced. He ordered the warranted part and arranged replacement in a most efficient manner. More

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Friendly staff, quick turnaround expressed concern and interest in our needs getting met. Comfortable waiting area, appreciated having access to U S B charging ports while waiting interest in our needs getting met. Comfortable waiting area, appreciated having access to U S B charging ports while waiting More

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The Way A Service Appointment Should Always Be My 2017 Honda Accord's safety package (lane departure, collision avoidance, & adaptive cruise control stopped working. When I called Service, My 2017 Honda Accord's safety package (lane departure, collision avoidance, & adaptive cruise control stopped working. When I called Service, I spoke with Steve. who asked questions to isolate the problem. He gave me an appointment for the following day to diagnose and, if necessary, repair the systems. He met me at the appointment, and was back to me within an hour to indicate that the sensor panel was compromised and a camera was malfunctioning. The mechanic also noticed that the air conditioning compressor was leaking oil. He offered me an appointment at my earliest convenience and ordered the parts for delivery the next day. He met me at the appointment and had the parts installed and working within two hours. He answered all my questions about preventing the issue from arising again. I have not had a service advisor who demonstrated such a high level of interest and caring about solving my service problem. He was definitely "on my page." He kept me informed, explained the complexities of the safety package, and offered all the resources of Arrowhead Honda that may be necessary to resolve the repairs. Steve is an outstanding employee representative of Arrowhead Honda. I have purchased two vehicles from the dealership and the service provided by Steve will be a major reason why I will use Arrowhead for any future purchases and service. Kudos also to Raquel Perez who followed up each appointment with an email to determine if all was going well. Because of Steve and Raquel, Arrowhead Honda is precisely what a dealership should be and a model of how customers should be treated. More

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