Ramces Rivera | Page 11

I received a warm welcome from everyone, specially from Carlos Castro. Carlos escort me to the car on the back and make all the process very quickly. Carlos Castro. Carlos escort me to the car on the back and make all the process very quickly. More

by PAULETG15 Verified Customer Verified Customer

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Everyone was so nice and helpful and try to make you feel comfortable And also happy to make the best deal comfortable And also happy to make the best deal More

by LINAU18 Verified Customer Verified Customer

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I enjoy the service provide at the dealership, however, the sales agent Luis N. offer a gift card of $40.00 not he never sent. I called him several times and email him twice. He just ignored it. I asked h the sales agent Luis N. offer a gift card of $40.00 not he never sent. I called him several times and email him twice. He just ignored it. I asked him serveral times while purchasing the car and he respond that I would get email with the link to the gift card. This has been the fourth car that I have purchased in this dealership. If a agent offers a gift card of product. He should do it. This experience has change my view of purchasing another car in the future. More

by MARILYN.MOEINIAN Verified Customer Verified Customer

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Great staff, very friendly and knowledgeable! Purchased a new car and was very impressed! Would recommend to anyone! Purchased a new car and was very impressed! Would recommend to anyone! More

by PIPENBURGM Verified Customer Verified Customer

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They help me to buy a car as I need not what they want to sale. Really nice and professional services. The sales representative Carlos Castro listen to my needs and treat me with respect he helps a lot. sale. Really nice and professional services. The sales representative Carlos Castro listen to my needs and treat me with respect he helps a lot. More

by LEMILLERUIZ Verified Customer Verified Customer

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I was there to upgrade my vehicle package to a Santa Fe from a Sonata which had nice safety features back then. After looking at a couple dozen Santa Fe's I lost track of what each had for updated safety f from a Sonata which had nice safety features back then. After looking at a couple dozen Santa Fe's I lost track of what each had for updated safety features. I bought two vehicles that afternoon. What I was sold was a 2021 with 6500 miles which was fine. However I didn't realize was that this near new 2021 had less safety features than my 2018. I didn't discover this until driving home that this 2021 didn't have blind spot detection mirrors . It had the forward collision camera and lane departure camera but not keyless ignition nor rear tailgate release built in release. I had to wait a couple weeks for the second key to be made. I was told to bring it in because the key Was made by an outside vendor on Thursday s. It would only take maybe an hour. However after waiting two hours I saw the vendor outside and asked if he was done culling my key. He told me he couldn't cut it so the service department would have to do the work. Minded you its going on 3 hours about now. My salesperson brought me some warm bottle water as i watched all these employees go to lunch the 3pm ice cream truck break. No one in service department could find my car and my salesperson came out for icecream so I asked him again where and how long would it be before I could get this key made and go back home. Its rush hour time now. He said he don't know what is happening but that was not his department. The service manager was constantly missing or busy with people in his office. I finally walked around the service area a couple times looking for my can but couldn't find it until I got a ride with a golf cart worker to take to the other service area far way from the customer area he was headed in that direction thank you sir. I saw my car parked beside a fence without the key in it so I walked back to speak to my salesperson and one service dispatcher and told both of them wear I founded my car sitting. The service guy called several times to the person cutting my key without any answer. He was trying his best and I thank him. About that time my salesperson ca.e around the front door to the showroom with my vehicle, It's now past 4pm and I get to leave this dealership. Oh by the way I still haven't receive my promotional $25.00 gas card yet for coming to there dealership. I was promised another $25.00 gift gas card for buying two vehicles that day. I've to the dealership 4 different trips coming from Haines City. With gas prices the was they are now I used half that in driving four round trip. I'm okay now but I was super stress behind all this. More

by RALPH.STEVENS26 Verified Customer Verified Customer

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Another great experience, ended up swapping out my Veloster N for the latest model even in these tough times where new vehicle quantity is low. Steven went above and beyond to locate and find a model Veloster N for the latest model even in these tough times where new vehicle quantity is low. Steven went above and beyond to locate and find a model with the exact look and features I was going for and followed up quickly to notify me of availability. Ramces made the paperwork process extremely painless, and hassle free; likely will be quite some time before I go on the hunt for a new vehicle again but will definitely follow-up here again when so. More

by APOLASKEY Verified Customer Verified Customer

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They made me feel like in family. Agents showed an excellent knowledge of their profession. Agents showed an excellent knowledge of their profession. More

by ANDINO441 Verified Customer Verified Customer

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Buying the car was great. The service department was not. I did not receive what I asked for and got no communication until after. The service department was not. I did not receive what I asked for and got no communication until after. More

by COLONFEL Verified Customer Verified Customer

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Excellent customer service and Elise did her very best with helping get what I wanted. with helping get what I wanted. More

by Tolbert.d97 Verified Customer Verified Customer

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