Ramces Rivera | Page 22

Not all Hyundai dealers are equal When I began my search for a Hyundai, it started at Orlando Hyundai. From the moment I stepped out of my car, I felt like I was being stalked and get When I began my search for a Hyundai, it started at Orlando Hyundai. From the moment I stepped out of my car, I felt like I was being stalked and getting ready to be pounced on. When I asked for the internet girl I was working with, she was busy with a customer and handed off to a sales lady that was unpleasant, could not build rapport with me and featured dumped the few items she showed me. When it was time to talk numbers, I told her I am to the point and do not want to play games. The manager came over, did not build rapport with me and gave me numbers that were insane. I got up and left and said that they could do better and when I leave, I won't come back. The manager said that this is the best I could do. Starting my research over, I found Universal Hyundai. I dealt with Camilla who was pleasant and INVITED me to the dealership as compared to ordered to come down. I was greeted by the front desk warmly and friendly and was addressed by Mr. Gulotta. After a short wait, Juan greeted me and INVITED me to a table to talk about my experience at OH and asked me questions on what I was looking for, color, features and trim level. Not once did price come up. Juan excused himself because I knew of a particular car and he went to see if it was available. While he was doing that he introduced me to Ramces. Ramces began talking about anything but the car. He seemed sincere in listening to me vent about OH. He asked me questions about my family, what was important to me in the car regarding features etc. He build a rapport and truly felt as if he was assisting me in making a choice, even though I had already made up my mind. My story goes on and on, but the moral is that Ramces made the sale complete. He was friendly, build a relationship with me and explained the car, the features and the benefit of the features and why it was important to have the feature. He built rapport, did his discovery cleverly and subtle, remembered my hot buttons and present the deal to me professionally. When I rejected his numbers he came back with not a counter offer but asked what my expectations were and did not play games. When I told him what I wanted, he delivered and even delivered on a last minute negotiation without a blink of an eye. Being a sales trainer, this is exactly what I train my staff to do and not to sell but assist and guide the customer to a decision that you help them make. Well done. More

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Highly Recommend Went into Universal Hyundai very skeptical about getting out of my truck and into a new car. Being in Orlando a truck for me isn't the best choice. I Went into Universal Hyundai very skeptical about getting out of my truck and into a new car. Being in Orlando a truck for me isn't the best choice. I was put with Ramces Rivera. He was very knowledgeable about the car and he knew exactly what I wanted. I was there for awhile but in the end they did everything they could to put me into that new car. I highly recommend Ramces Rivera at Hyundai Universal!! More

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Great service Overall experience was great both Ramces and Juan Colon did a great job in finding the car that suited my needs I will definitely be coming back to un Overall experience was great both Ramces and Juan Colon did a great job in finding the car that suited my needs I will definitely be coming back to universal Hyundai More

by kppedroza Verified Customer Verified Customer

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Great Service Ramces Rivera was very patient and took the time to give me all my options and was never pushy. I got a brand new elantra that I love. He took the ti Ramces Rivera was very patient and took the time to give me all my options and was never pushy. I got a brand new elantra that I love. He took the time to make sure I knew how everything in the car worked. I'm a happy customer. More

by natashavigo Verified Customer Verified Customer

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Happy with my Elantra professional stuff. know what they doing. great service. great variaty of vehicles: any options in any colour. i really enjoyed test drive. also ggrae professional stuff. know what they doing. great service. great variaty of vehicles: any options in any colour. i really enjoyed test drive. also ggraet prices and deals. highly recommended dealer. More

by Neal Ismagilov Verified Customer Verified Customer

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Professional team. Good deals. From the beginning they make u feel like they really care. Helpful stuff, know what they doing. Explaining every single step. Trying to push prices as From the beginning they make u feel like they really care. Helpful stuff, know what they doing. Explaining every single step. Trying to push prices as low ad possible. Happy with my purchase. More

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