Rafael Sanchez
Rafael Sanchez at Schaumburg Toyota

Rafael Sanchez

Service Advisor

Schaumburg Toyota

875 W Golf Rd
Schaumburg, IL 60194

4.6
60 Reviews
4.6

60 Reviews

Write a Review

60 Reviews of Rafael Sanchez

January 13, 2024

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Employee Rating

Rafael is the best. Always makes it a quick and easy visit and always keeps me up to date on what's going on. Thanks Rafael More

by manuel.leyva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2024

Schaumburg Toyota responded

Glad we can help with your auto needs, Manuel! Thanks for sharing. Your support is appreciated.

October 28, 2023

Dealership Rating
Employee Rating

I have been both purchasing as well as servicing my cars at this dealership for at least 20 years! I work with my salesman, my service writer, as well as my mechanic closely! They are a great dealer to do b More

by rkonopka44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 30, 2023

Schaumburg Toyota responded

It is our pleasure having you as our customer! Thanks for sharing your thoughts. Your support is appreciated.

October 18, 2023

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wonderful professionals get the job done quickly without unnecessary expense. I recommend having your Toyota serviced at this dealer More

by Veselin
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Schaumburg Toyota responded

It is always our pleasure assisting you with your auto needs. Thanks for sharing. Your support is appreciated!

May 28, 2023

Dealership Rating
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Excellent service, very friendly and professional people, great waiting area. The car was ready even before it was promised. More

by SK1100SK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2023

Schaumburg Toyota responded

Happy to work with you on your auto needs. Thanks for sharing!

May 20, 2023

Dealership Rating
Employee Rating

The dealership waiting area is spotless and wonderfully comfortable. My favorite service advisors are Rafael Sanchez and Steve Krueger. They're very customer-focused and personable. I always trust their ad More

by MsTaken
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Krueger

May 22, 2023

Schaumburg Toyota responded

We are thrilled to hav eyou as our customer! Thanks for sharing!

May 11, 2023

Dealership Rating
Employee Rating

Since I bought my vehicle, they have provided awesome and dedicated service. The staff is always courteous and helpful - a friendlier bunch could not be asked for. More

by Akpos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2023

Schaumburg Toyota responded

We are thrilled to have wonderful customers like you! Thanks for sharing.

March 05, 2023

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Employee Rating

Very good, very good, very good, very good, very good, very good, very good, very good. More

by je2345morgan
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Curt Hermann

Mar 06, 2023

Schaumburg Toyota responded

Thanks!!! We appreciate your support!

February 22, 2023

Dealership Rating
Employee Rating

My attendant was so nice and helpful! I had all questions answered. And they cleaned my car!! More

by Melo_velez
Recommend Dealer
Yes

January 27, 2023

Dealership Rating
Employee Rating

Great dealership, got my new car from them. Tried other shops, but returned back, because of the great service. Steve helped replace tires through insurance and it was very smooth process. More

by Rauf
Recommend Dealer
Yes

Other Employees Tagged: Steve Lowell

Jan 27, 2023

Schaumburg Toyota responded

Happy to have you back! Thanks for your kind words. We appreciate your support.

January 19, 2023

Dealership Rating
Employee Rating

Had no problems with dealership until my 2019. Tundra sunroof exploded outward. No one seem to have any knowledge about this problem and when I spoke to the service manager. He claimed he knew not More

by Alankurgan
Recommend Dealer
Yes
Jan 23, 2023

Schaumburg Toyota responded

We apologize and feel bad that we could not help you with your experience with your sunroof. Schaumburg Toyota has no authority to warrant your vehicle. This is decided by Toyota Motors and there have been no proven facts that the sunroofs are defective. Toyota Motors is quick to recall if they see an issue. We always suggest filing an auto insurance claim. If they find fault of the sunroof, they would subrogate against the manufacturers for you.

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