Rachel Van Hart | Page 10

Service My advisor Michael Mack was fantastic, he went through everything they did to make sure I understood. Then the manager came up to me as well to make s My advisor Michael Mack was fantastic, he went through everything they did to make sure I understood. Then the manager came up to me as well to make sure I was happy with my service. More

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When for a regular maintenance on my 2018 CR-V Awesome staff, very friendly, caring!!! My service guy Mr. Augi was very welcoming and was able to answer all of my concerns with a very patience atti Awesome staff, very friendly, caring!!! My service guy Mr. Augi was very welcoming and was able to answer all of my concerns with a very patience attitude, I felt great. I truly appreciate it! It was my first visit to the service dept and I'm looking forward for many more. I sure hope they continue treating one with caring and respect!!!? Best Regards! Joan M Mejia and Maikel Alfonso More

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Always treat me like family and go above and beyond My service managers have been Rachel Christie, Brett O'Connor, Roger Hansen and lastly Donnie Seufzer. Each one of them have given me exemplary servic My service managers have been Rachel Christie, Brett O'Connor, Roger Hansen and lastly Donnie Seufzer. Each one of them have given me exemplary service and made me happy to come back. I recently had a blown evaporator on my 2016 Civic and Donnie gave me the royal treatment. I had a loaner car part of the time and got Lyft rides as well. I was kept informed throughout the process and the repairs cost me nothing because I have a service program. I have never had such good service or more caring people. Ignore any negative reviews seen on other sites because these people are solid and they deliver legendary service. I would recommend Brandon Honda to anyone because you will be glad you came. More

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So kind Rachel was so kind and helpful on our visit. I felt like she truly cared about us and our situation. She was very informative and made sure we were Rachel was so kind and helpful on our visit. I felt like she truly cared about us and our situation. She was very informative and made sure we were taken care of. Thank you! More

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Positive Service Experience I had an emergency service situation arise. Rachel Christie managed my service issue and she was amazing. I was in the middle of moving into my new ho I had an emergency service situation arise. Rachel Christie managed my service issue and she was amazing. I was in the middle of moving into my new home and had my 1 month old at home. She personally handled the situation and had me out in 30 minutes (maybe even less) as she promised. I truly appreciate her help and understanding. I wish I could deal with her every time I require service needs! More

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Excellent service Augustine is an excellent service manager. He hears your complaint, then he hear the recommendation from the tech's and response with a solution to t Augustine is an excellent service manager. He hears your complaint, then he hear the recommendation from the tech's and response with a solution to the issue. Makes you feel as if you're in good hands. It's all about trust. More

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repair on a new vehicle Service problem was corrected as per the estimate. Since this was on a new vehicle and the charges were being challenged by me Rachael Christie got in Service problem was corrected as per the estimate. Since this was on a new vehicle and the charges were being challenged by me Rachael Christie got involved and resolved the issue. More

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What an awesome team Mike H. Was quick in diagnosing issues with my vehicle, Rachel told me if there was anything I needed just to let her know. It is good to go to a deal Mike H. Was quick in diagnosing issues with my vehicle, Rachel told me if there was anything I needed just to let her know. It is good to go to a dealer where a team works like a team More

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Quick and to the point The tire pressure give was therein a code. They spent the time to make sure there was nothing wrong which there was not. Then after making sure all wa The tire pressure give was therein a code. They spent the time to make sure there was nothing wrong which there was not. Then after making sure all was well manually checking for leaks they washed my car and sent me on my way. More

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Special needs fullfiled. I bought a new battery for my 2012 Odyssey back in Jan'18 that died under warranty. I could not afford to leave my handicap wife home alone long enoug I bought a new battery for my 2012 Odyssey back in Jan'18 that died under warranty. I could not afford to leave my handicap wife home alone long enough to physically drive into service and make the exchange, so I called parts ( Paul ) and explained my situation. He spoke to his manager who got in touch with ( Rachel ) in service. She arranged to have a tech ( Peter ) come to my house, run test and installed the replacement battery. The whole Brandon Honda Team especially Rachel Christie took care of my special needs. More

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