Puneet Kapoor | Page 10

My experience at MB of Princeton was absolutely hassle free and seamless. I had concerns about a trade-in I was afraid was going to be complex but Puneet Kapoor put my mind to rest with a very easy solut free and seamless. I had concerns about a trade-in I was afraid was going to be complex but Puneet Kapoor put my mind to rest with a very easy solution. I was particularly pleased there was no market adjustments to the MSRP like a few other dealerships I had previously visited. Everything was transparent and Puneet went over and beyond to provide a stress-free experience from test driving to finally purchasing the car. He kept me updated every step of the way and wrapped up a sweet deal for me in little to no time. I couldn't have asked for anything more. Finally, on the day we went to pick up the car, Richard patiently gave us a thorough tutorial on all the bells and whistles and answered our numerous questions with the same enthusiasm we felt with our new purchase. Great service all around. More

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Great service and very responsive. The process was smooth and we were able to get a car we hope to drive for a long time. The process was smooth and we were able to get a car we hope to drive for a long time. More

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Robert the product manager and Puneet Kapoor, sales associate are amazing. I had been wanting to get a G63 for the longest and Puneet made it happen. I was very picky in what I wanted and bugged Puneet associate are amazing. I had been wanting to get a G63 for the longest and Puneet made it happen. I was very picky in what I wanted and bugged Puneet numerous times to finalize my G63. In the end, the olive metallic with saddle brown g manufaktur interior came out perfect. This is my 4th Benz being bought from Puneet and he has been amazing all the time. Robert also is a gentleman and went on explaining the amazing features of this G wagon. Looking forward to driving this beauty for many years. More

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Explaining in details the new features in the brand new Mercedes Benz with examples was great Mercedes Benz with examples was great More

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Excellent staff puneet is very nice salespersonAnd Excellent staff puneet is very nice salesperson And person who explained to me how the work all faction excellent Thanks Excellent staff puneet is very nice salesperson And person who explained to me how the work all faction excellent Thanks More

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They were very kind and thorough.my experience with John Lisi was very good as he explained the operating system very well. Lisi was very good as he explained the operating system very well. More

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What a experience really professional and zero pressure on purchasing I really recommend Mercedes Princeton on purchasing I really recommend Mercedes Princeton More

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Excellent experience, with pruneet and Robert . welcoming and caring experience . I am planning to refer family members . and caring experience . I am planning to refer family members . More

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I had a great experience from Puneet selling me the car to Robert explaining how everything in the car worked. There was absolutely no pressure and they were very accommodating.I would recommend my friend to Robert explaining how everything in the car worked. There was absolutely no pressure and they were very accommodating.I would recommend my friends to Princeton Mercedes-Benz More

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Dealer rater, This is my 35th car, & I did this rating 3 Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for a new 2021 Mercedes GLC 300 4 magic in polar white. I don’t know how I can be more positive & complementary of the people I did business & Mercedes Benz of Princeton. Due to my personal situation & the current automotive market, I did all of my research, inquiries, & shopping online & on the phone instead of my going in person to a number of car dealerships, & makes, as always doing in the past. At Mercedes of Princeton I found the same people, Puneet Kapoor (sales), George Wilkening (sales mgr./general mgr.), Robert Lisi (product concierge) & the inventory mgr., who may still be Jimmie Russonello I didn’t see him this time, but I believe he or the person in that position helped Puneet secure my car as three years ago. It was no easy task for Puneet to locate a Mercedes to the the best of my liking, & a deal that I would except. I will again say that Puneet is a very pleasant, smartly dressed, laid back, polite, mild mannered, patient, helpful personality, with a lot of car sales experience. ( I think I have just run out of words to describe Puneet). He & the dealership demonstrated genuine concern/interest in keeping me as a repeat customer in this unusually tough auto market. Last time I said that Puneet was at least tied with the “best” car salesman I had with my many previous car buying experiences, but I am now going to say he has without a doubt proved to be the best salesman I have ever had. George Wilkening/ sales manager I never got to meet in person last time due to his being with someone the few times I tried, but I do know he worked closely with Puneet to make me a first time customer 3 years ago. This time, last week I did meet George, & wanted to thank him this time in person for going that “extra mile” to keep me a Mercedes customer. I thanked him for all he did for me with the 2018 & now the 2021. As with some businesses you might feel like just another number, but not here. Even Lauren, one of the receptionists that took my many calls to Puneet & Robert is a very friendly & personable individual. Also, the man that they ask to put on the temp plates (same fellow as 3 years ago always has a smile on his face. Now, Robert lisi, the product concierge, knows his cars with all its technical “stuff”. No matter how low tech I would tell him I am he would always try to build me up, & say, as he did 3 years ago, he is always available to help out & give as many refresher courses as needed. I did contact him numerous times in 2018, & many times before even getting the 2021 GlC now, to ask questions, as I did Puneet. Never once did he ever display a lack of patience even if it seemed like the dealership was busy waiting for his services. Now I would be remiss if I didn’t mention my experience with the service dept. over the past 3 years. I have already asked Puneet how do I get the same service advisor that I had, Victor. He always was accommodating, & made me feel very comfortable with his help, whether it was a loaner, or anything else. Additionally, (I don’t know her position) but a Paula was very helpful assisting me in the service dept. when it didn’t require talking to Victor. I will always be looking out to send Puneet, & Mercedes of Princeton customers. Well, once again I may have written one of the longest reviews ever done, just as in 2018. But, I do believe in acknowledging/giving credit where I feel it is due. Thank you Marv G. More

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