Phillip Towns | Page 3

Amazing experience Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys alwa Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys always appear to be a superstar mechanic but can’t even change the oil in a vehicle. David was beyond helpful and even went in depth explaining things. Never once felt pressured, I will definitely let everyone know my experience and will always return and be a customer of Mr. Truitt. Thanks again! More

by Prosser2 Verified Customer Verified Customer

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Very quick and good service Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife was leaving town that day. More

by shmdtm Verified Customer Verified Customer

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Amazing Service Dept I usually would do work myself or find the good deals for service but that all changed when I dealt with Master Buick GMC. They are always polite and I usually would do work myself or find the good deals for service but that all changed when I dealt with Master Buick GMC. They are always polite and do the best at putting the customer and customer needs above all else. Brad has been my service rep since 2015 and is just a great guy. More

by RPMILLER33 Verified Customer Verified Customer

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Great I had a great experience working with David Truitt. He made sure that everything i needed got taken care of in a timely matter. I highly recommend him I had a great experience working with David Truitt. He made sure that everything i needed got taken care of in a timely matter. I highly recommend him. More

by Steventhomas872 Verified Customer Verified Customer

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Great people! Great service and quality products! Bought a number of trucks from Master GMC. I appreciate the no nonsense approach in the negotiation process. Straight forward, patient and professiona Bought a number of trucks from Master GMC. I appreciate the no nonsense approach in the negotiation process. Straight forward, patient and professional. Barnard , Frank , Eric, Earl , Jeff,David and Phillip all helped me get the best value possible and best buying experience. Look forward to continuing working with these great guys! More

by gsullivan Verified Customer Verified Customer

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All a great place to get your vehicle serviced Been coming to this dealership service department a long time.. always done a good job..very friendly people and very knowledgeable..work always promi Been coming to this dealership service department a long time.. always done a good job..very friendly people and very knowledgeable..work always promised when they say .. More

by bklnewl Verified Customer Verified Customer

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2016 Yukon Denali service Charles the service rep and Philip the service manager have done everything allowed by gmc to fix my problems. Though I have been very disappointed wi Charles the service rep and Philip the service manager have done everything allowed by gmc to fix my problems. Though I have been very disappointed with GMC corporate and the problems that have occurred with my car with very low mileage. Our corporate rep is terrible and it takes weeks to get in touch with Monet with no resolve. Master has been excellent. More

by almondpm Verified Customer Verified Customer

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Great Service Phillip and his team took great care of my truck. After 150000 miles my 2015 2500 GMC Sierra still runs and performs like new. Very pleased with the Phillip and his team took great care of my truck. After 150000 miles my 2015 2500 GMC Sierra still runs and performs like new. Very pleased with the performance of my truck and the professionalism of the Master Team. More

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Service Center I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shiftin I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shifting hard, fuel injectors had a recall. Was told I could bring it in Friday but may not get to it. Leave it Saturday still may not get to it, and maybe Monday. Monday Alyson contact me before I went back to Charleston and said bring it in and they would top it off and run a diagnostic inspection. Stayed in the service bay for 2.5 hours. I called Alyson twice no return. I reached Charles and told him to just top it off. He did and told me about the recall. Kinda disappointed with GMC customer service and the fact that I paid over 70K for my truck w/ 8,000 mile on it, and it needs to be in the shop constantly! However I can’t get anyone to take the issue seriously! Brad M. Semper Fi, More

by Bmeister22 Verified Customer Verified Customer

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Third time in the shop for exhaust smell We have taken my 2016 Yukon Denali twice for a strong exhaust smell in the cabin. This last time it was there for four days. The technicians can’t sme We have taken my 2016 Yukon Denali twice for a strong exhaust smell in the cabin. This last time it was there for four days. The technicians can’t smell the smell and the refuse to physically inspect the vent system. We drove it off the lot smelling it and have smelled for the last three days. No repair was performed and there has been no acknowledgment of the problem. This is not just a nuisance. It is hazardous to our health. More

by almondpm Verified Customer Verified Customer

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