Phillip Najera

Don’t waste your time or money here. I walked in hoping for a smooth car-buying experience and left feeling scammed and disrespected. I recently visited Shottenkirk Honda of Davis an I walked in hoping for a smooth car-buying experience and left feeling scammed and disrespected. I recently visited Shottenkirk Honda of Davis and had a shocking experience. My initial salesperson was nice and helpful. However, my experience took a downturn when I had to deal with the sales manager. He was disparaging, unhelpful and didn’t seem to care about my concerns. While the dealership has a wide range of vehicles to choose from, my experience was marred by hidden fees and a lack of transparency. The pricing I was quoted via text didn’t match the final offer, with additional fees appearing out of nowhere. When I questioned these extra charges, he became defensive and dismissive. The sales tactics were pushy and aggressive, with multiple attempts to pressure me into buying add-ons I didn’t want or need. The dealer then offered me a ridiculously low trade-in value for my well-maintained car so be careful if you’re trading a vehicle at this dealer. They will always low ball you 4-5k lower than your actual vehicle value. Do not give in and ask for more. I was contacted via text after I disappointingly walked out the dealership, and I was shocked at how rude their responses were. Instead of giving helpful information, the managers replies were short, unhelpful, and condescending. When I asked follow-up questions, I was met with pompous replies and no real effort to help. I understand that text communication can be quick, but there’s no excuse for the disrespectful tone they used. I would never trust a place that communicates like this. The next day After finding a vehicle I wanted to purchase from another dealer, I was informed that Shottenkirk Honda of Davis had blocked the sale simply because I live within their designated sales territory. I was told by the manager via text that I will not get the car I wanted unless I purchase from them. This behavior is unfair and anti-competitive, limiting my ability to shop freely for the best deal. Consumers should have the right to purchase from any dealer they choose without interference. I hope Shottenkirk Honda reconsiders this practice and prioritizes customer satisfaction rather than restrictive business tactics. Consumers should have the right to purchase from any dealer they choose without interference. Overall, this is absolutely the worst car dealership I’ve ever been to. I have purchased several vehicles in my years and have never witnessed such shady tactics and poor customer service. This is definitely a dealer you should avoid. More

Report | Print

Extremely helpful and knowledgeable. All the people I worked with on getting my current car have been great. All the people I worked with on getting my current car have been great. More

by RKUBIAK62 Verified Customer Verified Customer

Report | Print

The sales side is very aggressive and clever in representing things a certain way while causing the buyer believe something else. Not the most honest approach. Very aggressive turn over system. representing things a certain way while causing the buyer believe something else. Not the most honest approach. Very aggressive turn over system. Some women have been known to leave there crying. Phillip Najera is a very tricky character and not altogether honest I believe. The service department on the other hand is very good, prompt, knowledgeable, very good work carried out, also excellent customer service. Very different to the sales side needless to say. This used to be a great place to buy a car before the hard sell guys took over. More

by DUTCHNICKY Verified Customer Verified Customer

Report | Print

Great customer service very professional very nice and patient with us on making a big purchase for our son. Thank you so much. patient with us on making a big purchase for our son. Thank you so much. More

by LAURITSON872 Verified Customer Verified Customer

Report | Print

On Friday evening I noticed a Honda Odyssey we were seriously interested in might be available. That evening I submitted an online request for a quote and was contacted minutes later by Erin, where we seriously interested in might be available. That evening I submitted an online request for a quote and was contacted minutes later by Erin, where we arranged an appointment for after lunch the next day (Saturday). Met with Mandeep and test drove another trim level of what we wanted, and was told the trim level and color we wanted could be on the lot before then end of the day. Got the price we wanted, completed the deal with Doug, and drove off the lot with our new 2025 Odyssey EX-L that evening. Erin and Mandeep stayed past closing to get our new car cleaned and ready, as it was slightly delayed by traffic reaching the lot. Thanks to everyone at Shottenkirk Honda who made this a very pleasant experience. More

by BLLUTEN Verified Customer Verified Customer

Report | Print

Excellent service for Shottenkirk honda of Davis I was Honda accord 2021 and I always car service here done every time 👍👌 Honda accord 2021 and I always car service here done every time 👍👌 More

by GSMEET1304 Verified Customer Verified Customer

Report | Print

Great experience! From start to finish all employees were professional, courteous, and friendly. They worked with us on every aspect of the deal that we asked. I can’t From start to finish all employees were professional, courteous, and friendly. They worked with us on every aspect of the deal that we asked. I can’t wait to work with them again as I will have a new driver in the next couple months. Five stars! More

by RADCHAD71 Verified Customer Verified Customer

Report | Print

Mari was very helpful and helping me to accomplish what I wanted. Thank you very much wanted. Thank you very much More

by AHUERTALOPEZ1967 Verified Customer Verified Customer

Report | Print

The are dragging their feet providing me the sales documents I signed which they did not give when the car was purchased. Called several times, emailed and texted but they never responded. Horrible de documents I signed which they did not give when the car was purchased. Called several times, emailed and texted but they never responded. Horrible dealership. I will share my bad experience in all review and social media sites and advise people to stay away from this dealership. More

by WEHIB Verified Customer Verified Customer

Report | Print

Good Inventory. Dealership is Not customer focused. Sales and Finance teams not aligned on numbers. Be careful while finalizing your deal as sales cannot be trusted Dealership is Not customer focused. Sales and Finance teams not aligned on numbers. Be careful while finalizing your deal as sales cannot be trusted to lookout for your interest. More

by Buyer1 Verified Customer Verified Customer

Report | Print