Tom Edwards
Tom Edwards at Shottenkirk Honda of Davis
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Tom Edwards

Assistant Service Manager

Shottenkirk Honda of Davis

4343 Chiles Rd
Davis, CA 95618

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4.8
72 Reviews
4.8

72 Reviews

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72 Reviews of Tom Edwards

June 07, 2024

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Employee Rating

Great service fun environment I highly recommend to all looking for a great car experience. More

by GIOVANNETTI
Recommend Dealer
Yes
Jun 12, 2024

Shottenkirk Honda of Davis responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Davis!

June 04, 2024

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Love the team that served me. I have known them for 25 years, and they are the best! More

by SMONHEIT74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Shottenkirk Honda of Davis responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda of Davis in the future!

June 02, 2024

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Employee Rating

Great experience but not happy about 3% credit card fee. I used a check to avoid fee. More

by PCRIGGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Shottenkirk Honda of Davis responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda of Davis

June 01, 2024

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Despite being told, and checked off, that the transmission fluid had been checked, not 2 days later our car’s transmission overheated while on a family vacation and required us to have the transm More

by ROBMARX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2024

Shottenkirk Honda of Davis responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Honda of Davis and ask for one of our managers.

June 01, 2024

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Tom and Jennifer were very helpful. I always take my car here because I trust them. More

by KRISTINEWISE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

Jun 03, 2024

Shottenkirk Honda of Davis responded

KRISTINE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Davis. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 31, 2024

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Employee Rating

Tom Edwards was concerned and most helpful in having the front fender protectors repaired. Both left and right protectors had come loose from the fenders. More

by TEDHILLYER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Shottenkirk Honda of Davis responded

TED, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Davis. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 30, 2024

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Employee Rating

Jen and Tom are the best of the best! They're why I've been coming to University/Shottenkirk for 28 years! Al's a pretty decent guy too... ;) More

by NSREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer (service), Al (sales)

May 31, 2024

Shottenkirk Honda of Davis responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda of Davis in the future!

May 29, 2024

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Employee Rating

Very helpful and kind service! I thought I might have a bigger problem for a noise from the car, but it turned out to be a loose cover on the bottom of the car and they fixed it wi More

by AJOLSZEWSKI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Goss-Torres

May 30, 2024

Shottenkirk Honda of Davis responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 25, 2024

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Employee Rating

Service started great until it came time to pick up my car. I presented a coupon which I was informed at the beginning would be honored after which it was not for a disappointing reason. I was given an es More

by SAC32294
Recommend Dealer
No
May 28, 2024

Shottenkirk Honda of Davis responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 530-421-1981 and ask for one of our managers.

May 21, 2024

Dealership Rating
Employee Rating

Service dept is always great. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. More

by Olivia Azevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sagar Sigdel, Anjali Deol , Jennifer

May 22, 2024

Shottenkirk Honda of Davis responded

Olivia, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Davis. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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