Anjali Deol

Purchased a 24 Honda hybrid sport price $30480. 00. Paid $25000.00 down. Went with them for $5000.00 loan everything good until month later our first payment $367.00 and we owe $19000.00. Wit 00. Paid $25000.00 down. Went with them for $5000.00 loan everything good until month later our first payment $367.00 and we owe $19000.00. With me paying $44000.00 for a $26000.00 car they screwed me. Should have checked reviews They do it all the time. More

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Met Chris today and he helped me get a new vehicle after having my car for 12 years. He was personable, easy going, worked for me, and made it a great experience. We also really appreciated his manager and having my car for 12 years. He was personable, easy going, worked for me, and made it a great experience. We also really appreciated his manager and Angie in finance. Everyone was pleasant and friendly and got me a great deal. Would definitely come back and also recommend to friends and family! More

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This dealership used misleading, high-pressure, and dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressur dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressured us into signing a so-called “pre-contract” under the assurance it was risk-free and reversible, including the trade-in of our truck. Negotiation & Conduct: Trade-in offer was insultingly low, and staff made unprofessional, even rude, comments. Sales floor atmosphere was unwelcoming and unprofessional. Finance: Finance rep rushed paperwork, failed to fully explain terms, and added costly packages without clear disclosure. We were not given copies of signed documents until we insisted the next day. Misleading Assurances: We were repeatedly told we could cancel the deal and get our truck back if we changed our minds. The next day, management claimed we couldn’t retrieve our vehicle because of signed paperwork, contradicting what staff had promised. Resolution: After pushback, calls to DMV and even considering police involvement, management finally returned our truck—only after further stalling and dishonesty. __________________ Our experience at Shottenkirk Honda of Davis was extremely disappointing and misleading from start to finish. When we first met Adrian, he provided misleading information about the Honda Pilot models, clearly pushing us toward the higher-priced Black Edition even though many of the same features were also included in the Special Edition. During the test drive, he spent more time talking about how tired and busy he was than focusing on the vehicle. The model with the features we were requesting ended up being unavailable, but they did let us know they had one that would be coming, but was not yet on the lot. Adrian and Rick, the floor manager, said in order to "reserve" this and keep it from being sold, they would need us to sign what they called a “pre-contract,” assuring us it was no risk and could be canceled at any time, even with our trade-in. However, once negotiations began, he made rude comments about us within earshot and the entire process became increasingly unprofessional. Keys were misplaced, communication was inconsistent, and we were left waiting for long stretches. In finance, we were rushed through signing without being given copies, pressured into overpriced warranties, and later discovered hidden add-ons worth over $2k. Her exact words when adding these were "I made sure to include this maintenance package because I know how important that is to you." She never mentioned pricing or an additional charge for this. We also noted that she had highlighted the "opt-out" portion of the "Contract Cancellation Option". As I understand it (after researching this myself), this is something which you can choose to purchase for a fee for used vehicles under $40k. If you want to opt-out of this optional agreement, you do have the option. But not once had we been offered the chance to purchase this option, and she had CLEARLY highlighted ONLY the "opt-out" portion. Then when we tried to cancel, the sales manager Sigi claimed our trade-in was already theirs despite previous assurances from both Adrian and Rick that we could walk away with no obligation. While using our trade-in as leverage, he continued to pressure us into purchasing their vehicle, promising lower numbers and demanding we explain why we no longer wanted to move forward with the outlined deal. His reasoning was that this sale would reflect well on his "weekend numbers". Ultimately, only after contacting DMV and consulting with police did we finally get our truck back. At no point did Sigi or the dealership apologize or take accountability. I strongly recommend avoiding this dealership at all costs. More

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Excellent service for Shottenkirk honda of Davis I was Honda accord 2021 and I always car service here done every time 👍👌 Honda accord 2021 and I always car service here done every time 👍👌 More

by GSMEET1304 Verified Customer Verified Customer

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The employee were very helpful and nice and the place was cleaning and smell good cleaning and smell good More

by SHARMAHK103 Verified Customer Verified Customer

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Overall unprofessional. . Poor customer service. Poor follow through with what was communicated with the customers. Poor communication after deal has been made. . Poor customer service. Poor follow through with what was communicated with the customers. Poor communication after deal has been made. More

by Riley Verified Customer Verified Customer

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I dropped off for some small items to do like mud flaps and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was missed on my purchase day which he promptly said no problem and got it handled. Pick up was a breeze. Excellent service More

by matthewbrinegar Verified Customer Verified Customer

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A pleasant experience. Adrian worked out a good deal for us on a CRV Hybrid lease. Adrian worked out a good deal for us on a CRV Hybrid lease. More

by DANPEN2118 Verified Customer Verified Customer

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They lied to us in order to get us to the dealership. They lied to us about the price of the truck. They lied to us about what car we were buying (we test drove and agreed to 1 truck, and then they swapp They lied to us about the price of the truck. They lied to us about what car we were buying (we test drove and agreed to 1 truck, and then they swapped trucks without telling us--when we were ready to drive away, we asked them about it and they fessed up that they switched cars). They lied about where the financing rebate will come from. They are a decietful bunch! More

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Issue with contract and they refused to make it right. Will not reccomend to anyone Will not reccomend to anyone More

by CVALVERDE876 Verified Customer Verified Customer

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