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Phill Crabtree

Overview Reviews (103) Inventory (377)

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Phill Crabtree

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Phill Crabtree

Service Drive Manager

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.9

103 Reviews

Overview Reviews (103) Inventory (377)

4.9

103 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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103 Reviews of Phill Crabtree

March 02, 2025

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Employee Rating

Todo el personal es amable, gentil, el servicio excelente, prontitud y esmero, lo recomendaría a cualquiera. excelente, prontitud y esmero, lo recomendaría a cualquiera. More

by Rany Martinez

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maverik Bodnar

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February 25, 2025

Dealership Rating

Employee Rating

This is for the service department. The sales department was excellent and they support my Local Military order of the purple heart Chapter 730. John Barr gave us an excellent deal per The sales department was excellent and they support my Local Military order of the purple heart Chapter 730. John Barr gave us an excellent deal personally. We had our 2024 Grand Highlander in for the airbag replacement recall and the hard plastics in the rear side cargo areas were really scratched up. Didn't realize it till later but we hardly use the car. We use it less then 2500 miles a year! More

by capiltony

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2025 -

Findlay Toyota responded

Hello Capiltony, Thank you for sharing your recent service experience with us. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We're sorry that your experience did not quite match your expectations. We would like to discuss this matter with you further in order to make it right. Please contact our Customer Relations Manager Kelly Thomas at : Kellyt@findalyauto.com or her direct ph # is 702 566 2582. We are truly sorry for the inconvenience and look forward to resolving the hard plastics in the rear cargo area's that were scratched up.

Mar 03, 2025 -

capiltony responded

How are you going to fix this? Can you even fix it?

February 25, 2025

Dealership Rating

Employee Rating

Excellent service Dept been a customer for about 10yr which they wash cars thanks Phil Crabtree which they wash cars thanks Phil Crabtree More

by RODRIGZ1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2025 -

Findlay Toyota responded

Rodrigz1, Thank you for your 5 star review. We appreciate your loyalty and value you as our customer. It is our goal to always provide the best service possible. We look forward to seeing you again soon.

February 24, 2025

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Employee Rating

Findlay has been our dealership for 10 years. They have always been fair and treated us as valued customers from day 1. Tai Kingon is amazing sales and Phil Crabtree has always been our amazing s They have always been fair and treated us as valued customers from day 1. Tai Kingon is amazing sales and Phil Crabtree has always been our amazing service writer. We love Findlay! More

by HOCKEYGOALIE0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tai Kingon

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Feb 25, 2025 -

Findlay Toyota responded

Hockeygoalieo, Thank you for your kind words and for mentioning Tai and Phil Crabtree's name. We're glad to know that they were able to exceed your expectations. We appreciate your loyalty and support and look forward to seeing you again soon.

February 21, 2025

Dealership Rating

Employee Rating

All of you at Findlay Toyota are magnificent. I have been bringing my vehicle in for servicing since, I believe, 2021. Regardless of the mileage on my vehicle, I bring my vehicle in for servici I have been bringing my vehicle in for servicing since, I believe, 2021. Regardless of the mileage on my vehicle, I bring my vehicle in for servicing every six months (usually early every February and early every August). I am very happy with all of you. I remember when the clutch in my car was replaced about two years ago. The service technician did an excellent job. Thank you. The service advisor, Phill Crabtree, also is excellent. I am very happy with him. I have a 2005 Toyota Corolla CE. I am very happy with my vehicle. More

by STEVEH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler Campuzano

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Feb 21, 2025 -

Findlay Toyota responded

Steveh We’re happy to see that you had a 5-Star experience, and that Phil Crabtree took excellent care of your service needs. We value you as our customer and appreciate your loyalty to our dealership. Your satisfaction is our top priority, and we look forward to servicing your vehicles again in the future.

February 19, 2025

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Employee Rating

I always call Phil Crabtree to make an appointment. Phil never disappoints me. Thank you. Phil never disappoints me. Thank you. More

by Patsy Buckley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2025 -

Findlay Toyota responded

Patsy, Thank you for sharing your experience with us. We're glad that Phil could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 16, 2025

Dealership Rating

Employee Rating

Good service and Toyota parts…. . What more can you ask for? It’s all good . What more can you ask for? It’s all good More

by Artw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 22, 2025 -

Findlay Toyota responded

ARTW. Thank you for feedback. Your satisfaction is our top priority, and we look forward to serving you again in the future. K Thomas- Customer Relations Specialist

February 12, 2025

Dealership Rating

Employee Rating

Quick,and fast,quick and quick and fast,quick and fast,quick And fall quick and fast fast,quick And fall quick and fast More

by JSCOFFS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Barr, Jordan Santos

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Feb 13, 2025 -

Findlay Toyota responded

JSCOFFS, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

February 09, 2025

Dealership Rating

Employee Rating

I always have a great experience here. I feel valued and everyone is friendly. Great dealership I feel valued and everyone is friendly. Great dealership More

by BKNIMAC

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gay Otey, John Estrella, Francis Tatlonghari , Jeff that showed me the cars and did the test drive was great

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Feb 11, 2025 -

Findlay Toyota responded

BKNIMAC, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

February 04, 2025

Dealership Rating

Employee Rating

Have had 2 toyotas . Great car. Explain what should n can wait. Dont try pushing me Great car. Explain what should n can wait. Dont try pushing me More

by HEAVENLYTOUCHMASSAGE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jay

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Feb 06, 2025 -

Findlay Toyota responded

Hello, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

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