Phil Daley | Page 5

20,000 checkup service Tried to use Lebanon Ford service appointment link Received confirmation that appoointment was received and someone would call No One called I ca Tried to use Lebanon Ford service appointment link Received confirmation that appoointment was received and someone would call No One called I called to ask if I had an apointment and was told i did not The young lady informed me she had just started and could " fit me in" After service I was told the complimentary brake check could not be done because I opted not to have my tires rotated. I assume that means i didn't pay for rotation so I do not get a complimentary brake check that is part of the " complimentary checkup form - complimentary usually means without charge......curious Paid for service went out to car Cra parked in a puddle so deep that it flooded over my shoes. The guy that parked it must have identified how deep that water was but left me vehicle there anyway ..............my show was submerged! Sticker for next oil change reflected a 3,000 mile threshold. My owners manual states oil change at 10,000 mile intervals ! my question is: Is Lebanon Ford using a substandard oil not in conformance to Ford Motor Company standards? Is Lebanon Ford unaware of the oil change recommendations of Manufacturer I am concerned about the mixed signals More

by RLEUTE Verified Customer Verified Customer

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everything they promised.....they did with great pleasure. Very easy to deal with. Going to be awesome to have a new dealership in town. Love everything about it!!!! Look forward to seeing them for my next ser Very easy to deal with. Going to be awesome to have a new dealership in town. Love everything about it!!!! Look forward to seeing them for my next service! More

by KEVIN.ELLIS Verified Customer Verified Customer

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Service manager was hollering on the phone and no parts Had knock in the engine and they said it should be towed so that happened. They diagnosed it as a corroded plug wire and it took them 2 days to get a Had knock in the engine and they said it should be towed so that happened. They diagnosed it as a corroded plug wire and it took them 2 days to get a plug wire. That is a part that they should have in stock and NOT HAVE TO ORDER IT! Called Napa and they had the plug wire right in stock just down the road from them dealership. If you don't have simple parts in stock then you are not going to keep the service doors open. I have talked to multiple people who have been over there and they will never go back. This was never like this when it was Flanders and Patch. We are thinking of trading in our Escape but now are thinking after all these years not going with a Ford. Phil Daley was service manager and was not impressed with him at all. Will never do business there again (myself or my husband)!! More

by chickencoop56 Verified Customer Verified Customer

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Quick and easy inspection Dropped my car off for an inspection and got a call within an hour saying it was all set! Always friendly staff and very helpful with all questions i Dropped my car off for an inspection and got a call within an hour saying it was all set! Always friendly staff and very helpful with all questions i have. Highly recommend. More

by Tom Hinman Verified Customer Verified Customer

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Nice and easy... Dave was great to deal with as usual. He got my F550 in right away where Keith fixed it up and got me back on the road in no time... Great job.. Dave was great to deal with as usual. He got my F550 in right away where Keith fixed it up and got me back on the road in no time... Great job.. More

by midnightauto91 Verified Customer Verified Customer

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Dave was a excellent service advisor. I put 1500 miles a week on my work van and needed a oil change ASAP, Dave was able to accommodate me and also found that I needed rear brake work an I put 1500 miles a week on my work van and needed a oil change ASAP, Dave was able to accommodate me and also found that I needed rear brake work and they got that done at this visit also. More

by hemicat0 Verified Customer Verified Customer

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Service Dave and Phil were professional and got my truck in very fast to install a leveling kit. The quote was right on with the actual price. Dave and Phil were professional and got my truck in very fast to install a leveling kit. The quote was right on with the actual price. More

by JORDAN58 Verified Customer Verified Customer

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Excellent service department Phil is great. He is always helpful and friendly. We purchased a Ford again this fall specifically because of how much we like the service department. Phil is great. He is always helpful and friendly. We purchased a Ford again this fall specifically because of how much we like the service department. More

by MF Verified Customer Verified Customer

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Service is awesome now I own two vehicles from Lebanon Ford. Our family is a FORD family. Having a dealership as friendly and helpful as Lebanon Ford locally is great!! Keith was fantastic and drove a hard barga Our family is a FORD family. Having a dealership as friendly and helpful as Lebanon Ford locally is great!! Keith was fantastic and drove a hard bargain, but he got us what we wanted. They also don't drop us like a hot potato once the sale is done. Highly recommend doing business with them and we will do business with them again. More

by THOMAS051367 Verified Customer Verified Customer

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Willing to work with me on the best results Great team work amongst the staff to resolve issue. Customer service was top notch, but just needed more clarification on agreement before heading int Great team work amongst the staff to resolve issue. Customer service was top notch, but just needed more clarification on agreement before heading into the financing office. Things were a little grey on prior agreement between a 72 or 84 month term. More

by GPOGINY Verified Customer Verified Customer

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