I had an excellent experience at this Ford dealership.
The process was fast and easy, with knowledgeable staff who made everything straightforward. They truly listened to my needs and ensured I got the be
The process was fast and easy, with knowledgeable staff who made everything straightforward. They truly listened to my needs and ensured I got the best deal possible. I appreciated their transparency and support throughout the buying process. Highly recommend!
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by Alexandra.aasen
Verified Customer
Verified Customer
Oct 25, 2024 -
Surprise Ford responded
Thank you, Alexandra! We're thrilled to hear about your excellent experience with our team. Our goal is to make the car-buying process as smooth as possible, and your feedback truly motivates us. We appreciate the recommendation and look forward to serving you again in the future!
The process was easy and Dan was super helpful and
accommodating. Thank you for a great buying experience we love our new bronco sport!
accommodating. Thank you for a great buying experience we love our new bronco sport!
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by Sophia.pizzillo
Verified Customer
Verified Customer
Other Employees Tagged:
Dan
Oct 23, 2024 -
Surprise Ford responded
Sophia, thank you for your fantastic review! We're thrilled to hear that Dan made your buying experience seamless and enjoyable. Enjoy your new Bronco Sport—happy adventures ahead!
Brett understood what we wanted to do and made it happen.
Thank you Brett rocks
Thank you Brett rocks
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by Happy Customer
Verified Customer
Verified Customer
Oct 14, 2024 -
Surprise Ford responded
We’re thrilled to hear that Brett delivered exactly what you were looking for! Your satisfaction means the world to us. Thanks for the shout-out!
One the of the worst spots to buy a vehicle and don’t
follow through with their contracts
follow through with their contracts
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by jrarreol
Verified Customer
Verified Customer
Oct 04, 2024 -
Surprise Ford responded
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. However, we are unable to identify you by this screenname. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She will be happy to assist you and ensure that your concerns are properly addressed. Thank you for bringing this to our attention.
Bryce did a fantastic job in assisting us in the sales
process! We appreciate his assistance.
process! We appreciate his assistance.
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by DAKOTA.LEWIS44
Verified Customer
Verified Customer
Other Employees Tagged:
Bryce
Oct 02, 2024 -
Surprise Ford responded
Thanks, Dakota! We’re thrilled to hear that Bryce made a positive impact during your sales process. Our team is dedicated to providing excellent support, and it’s great to know they delivered. We appreciate your feedback!
I’m pretty convinced that this dealership is outstanding
not just in terms of sales but also the service department very good experience
not just in terms of sales but also the service department very good experience
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by GOMEZ2333
Verified Customer
Verified Customer
Other Employees Tagged:
Roger Hernandez ,
Oct 02, 2024 -
Surprise Ford responded
Gomez, thank you for your fantastic review! We're thrilled to hear that you had an outstanding experience with both our sales and service departments. Your satisfaction is our top priority, and we look forward to serving you again in the future!
My Experience was amazing!
Great service, friendly people and all around great vehicles!! Thanks Surprise Ford
Great service, friendly people and all around great vehicles!! Thanks Surprise Ford
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by DANIEL.RIOS03.DR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Laura Gomez / Nick (Sales Manager)
Sep 19, 2024 -
Surprise Ford responded
Thanks for the awesome feedback, Daniel! We're thrilled to hear you had a fantastic experience with our team and vehicles. Your support means a lot to us, and we look forward to serving you again soon!
They were very honest and up.
Front about everything and cane my guy was Perfect!
Front about everything and cane my guy was Perfect!
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by mbutterfield10
Verified Customer
Verified Customer
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic review! We're thrilled to hear that you appreciated our honesty and that your experience was perfect. Your feedback motivates us to keep delivering the best service possible. Looking forward to seeing you again soon!
As always, Surprise Ford service department does a
fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac,
fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, do a very professional excellent job thank you so much. Very happy with the service every time I pick up a vehicle it’s Surprise service department
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by Lynn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service writer, Julian service department service writer Zach service department very professional very courteous very kind. Do a great job. Thank you so much, gentlemen.
Sep 17, 2024 -
Surprise Ford responded
Thank you, Lynn! We're thrilled to hear about your positive experience with our service team, especially Julian and Zac. Delivering excellent service and clear communication is our priority, and we're glad we met your expectations. We appreciate your continued trust in us!
Sep 17, 2024 -
Surprise Ford responded
Thank you for your wonderful review! We're delighted to hear that our service department, particularly Julian and Zac, consistently meets your expectations with their detailed explanations and professional service. It's great to know that you’re always satisfied with the service and timeliness. Your kind words are much appreciated, and we look forward to continuing to provide excellent service for you!
Truck repair took too long.
Received the truck back with grease stains inside and outside.
Received the truck back with grease stains inside and outside.
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by gpachunka
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick Fernandez
Sep 17, 2024 -
Surprise Ford responded
We regret to hear about the delay in your repair and the condition in which your vehicle was returned. Our goal is always to complete repairs promptly and to return vehicles in pristine condition, and we apologize for falling short in this instance. We would like to speak with you about your experience but we are unable to identify you based on this screenname to reach out directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience so we can address your concerns promptly.
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