Pezh Kayedan

Don't buy from this dealership or have your vehicle serviced there! Our initial sales experience was okay, but when we had a problem with our new car in the first 30 days the service department was awf serviced there! Our initial sales experience was okay, but when we had a problem with our new car in the first 30 days the service department was awful. They put a big chip in it and it took them over 45 days to figure out the problem despite the fact that I told them to please check the known electrical issue with the lift gate that was revealed through a simple internet search. They ended up repairing it and guess what, it was the lift gate. We ended up having to have Ford do a buyback. We turned the car in over a week ago and the lien still hasn't been paid and no ETA because, "the transportation to pick up the vehicle for the auction house has not been finalized with the dealership yet" and "I do not know how quickly the disposition team and dealership will be able to finish up the closing processes." In the meantime I don't have a car, can't buy another one until this one is paid off, and my next payment is due. So for the third time I will be making a payment on a vehicle that I do not possess. I wish I would have read reviews before I bought here and specifically before I bought the 2026 Explorer. Save yourself a huge headache and stay far away from Surprise Ford. More

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If you value your time, your sanity, and basic professional courtesy, stay far away from Surprise Ford. I walked in with an 820 credit score, tier-one financing pre-approved, and cash ready to professional courtesy, stay far away from Surprise Ford. I walked in with an 820 credit score, tier-one financing pre-approved, and cash ready to complete a straightforward deal. Before arriving, I ran my clean, well-maintained 2020 F-150 SuperCrew through Surprise Ford’s own official website trade tool. Their system generated an appraisal range of $19,790 to $22,939, explicitly showing that local supply was down, and that dealer reconditioning was already deducted. What followed was an absolute, textbook bait-and-switch. The moment we sat down at the desk, the salesperson became visibly aggressive, was completely dismissive, and repeatedly talked over me whenever I spoke. Instead of having an honest, transparent conversation, they whipped out the archaic, manipulative four-square sheet game, attempting to shuffle numbers around, hide costs, and insult my intelligence. After their own website promised nearly $20k to $23k, they hit me with an insulting, bottom-of-the-barrel $15,000 lowball on my trade. When I called them out on the massive discrepancy, the salesperson grew even more hostile, continued talking over me, and acted as though I should be grateful for their ridiculous offer. I walked out the door. To add even more insult, after I left, the salesperson sent me a snarky, condescending text explaining how I was wrong and he was right. Within 48 hours, I took my business to a competitor in Scottsdale. There, the staff treated me with dignity, skipped the shady four-square games, gave me a fair trade value, and closed the deal in an hour. Surprise Ford lost a guaranteed, qualified sale because of bad attitudes, predatory sales tactics, and sheer arrogance. Do yourself a favor, and buy somewhere else. More

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Talk about a great experience. ...If you're looking for an honest hard working guy to help you with your next car or truck purchase stop by and see Jesse Guajardo at Surprise Ford. ...If you're looking for an honest hard working guy to help you with your next car or truck purchase stop by and see Jesse Guajardo at Surprise Ford. He went above and beyond to ensure that everthing that was promised during the purchase process got done. I bought a really nice Tundra Platinum! Great dealership they worked with me to make sure I got a deal I was confortable with. Pezh the Executive GM sat and visited with me and we had a great converstaion even though he was extremely busy . I had questions a couple of days later which were promptly answered by Jesse. So if you're looking for a vehicle please give Jesse an opportunity to help you out, you won't be dissapointed. More

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The best experience I have went through. Everyone was very well spoken and helpful throughout my journey on purchasing my car! Everyone was very well spoken and helpful throughout my journey on purchasing my car! More

by IRENECASTRO731 Verified Customer Verified Customer

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Professional friendly and efficient sales team. A pleasant experience. Very happy with the entire process A pleasant experience. Very happy with the entire process More

by mkph1900 Verified Customer Verified Customer

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The dealership had a very good inventory of cars. The staff was very friendly. My salesperson, Erica, gave me exceptional customer service. The staff was very friendly. My salesperson, Erica, gave me exceptional customer service. More

by DWolf Verified Customer Verified Customer

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honest customer service, and I will definitely go back and purchase another vehicle from this dealership. and purchase another vehicle from this dealership. More

by ROODI Verified Customer Verified Customer

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Had a good experience purchasing my new vehicle from Surprise Ford. Happy with my new vehicle. Everyone was very helpful and friendly; made it a pleasant experience. Thank you Surprise Ford and every Surprise Ford. Happy with my new vehicle. Everyone was very helpful and friendly; made it a pleasant experience. Thank you Surprise Ford and everyone who helped us! 😊👍 More

by bearlynne54 Verified Customer Verified Customer

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Very helpful. Gave great advise on financing and got us a great interest rate. Very simple in and out. Gave great advise on financing and got us a great interest rate. Very simple in and out. More

by PALASITSRONALD Verified Customer Verified Customer

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Brent was incredibly patient with us in discussing each truck that we were considering and he was also very knowledgeable. We are very happy with our purchase and really enjoyed our experience with each te truck that we were considering and he was also very knowledgeable. We are very happy with our purchase and really enjoyed our experience with each team member at Surprise. More

by KENGLAND0 Verified Customer Verified Customer

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