Great service from all involved!
Thank you for your patience! Appreciate you all for helping w!
Thank you for your patience! Appreciate you all for helping w!
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by Nancy100
Verified Customer
Verified Customer
Apr 16, 2026 -
Surprise Ford responded
We are thrilled to hear about your wonderful experience with our team! Your kind words about the excellent service you received mean so much to us. We truly appreciate your understanding and patience throughout the process. It was our pleasure to help you, and we are thrilled that everyone involved was able to provide the support you needed. Thank you for taking the time to share your positive feedback!
Dan was a true pleasure to work with.
Very professional, product knowledgeable, answered every question, researching answers when needed, interacting with us with true concern, clearly u
Very professional, product knowledgeable, answered every question, researching answers when needed, interacting with us with true concern, clearly understanding the amenities we were looking for while shopping for a new car,
TRULY 100% positive customer service👍🏼
.
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by CATO196868
Verified Customer
Verified Customer
Apr 16, 2026 -
Surprise Ford responded
We appreciate you taking the time to share your experience. It’s great to hear that Dan provided professional, knowledgeable, and attentive support throughout your visit. We’re especially glad he took the time to answer your questions thoroughly and ensure you felt understood and well taken care of during your vehicle search. Thank you for the kind feedback and for choosing us!
Very nice atmosphere.
Employees were very nice, and helpful. The process was worth the car we got.
Employees were very nice, and helpful. The process was worth the car we got.
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by NLA
Verified Customer
Verified Customer
Apr 20, 2026 -
Surprise Ford responded
We’re glad to hear the atmosphere felt welcoming and that our team was helpful throughout the visit. We work hard to create an environment where the process feels worthwhile and comfortable from start to finish. Thank you for choosing us and for sharing your experience.
Very helpful and friendly some of the best customer
service I’ve had they even delivered my vehicle to my home which was 2 hours away
service I’ve had they even delivered my vehicle to my home which was 2 hours away
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by Ronaldo
Verified Customer
Verified Customer
Other Employees Tagged:
John Maczuga
Apr 20, 2026 -
Surprise Ford responded
We’re glad to hear the experience felt friendly, helpful, and truly accommodating from start to finish. Our team is committed to providing thoughtful service and making the process as convenient as possible, wherever that support is needed. Thank you for choosing us and for sharing such positive feedback.
My salesperson Bryce was great.
He walked me thru the process of my purchase.
He took me to the bank. and even delivered my new Maverick to my home. He's a gem!
He walked me thru the process of my purchase.
He took me to the bank. and even delivered my new Maverick to my home. He's a gem!
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by joesgirl78
Verified Customer
Verified Customer
Apr 20, 2026 -
Surprise Ford responded
We’re glad to hear the experience felt well guided and supportive from start to finish. Our team is committed to going the extra mile and making the process clear, convenient, and welcoming. Thank you for choosing us and for sharing such kind feedback.
Very good customer service.
Sales team put customers first with there needs .I would recommend them to friend and family.
Sales team put customers first with there needs .I would recommend them to friend and family.
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by CSIEBOL2000
Verified Customer
Verified Customer
Apr 20, 2026 -
Surprise Ford responded
We’re grateful for the kind feedback and are glad to hear the experience felt attentive and focused on individual needs. Our team is committed to putting guests first and creating a supportive, well‑guided process every step of the way. Thank you for the recommendation—it truly means a lot to us.
Excellent handling of my transaction which was more
complicated than normal by both sales and credit.
complicated than normal by both sales and credit.
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by azemergencyice
Verified Customer
Verified Customer
Apr 20, 2026 -
Surprise Ford responded
We’re pleased to hear the transaction was handled smoothly and with care throughout. Our team is committed to working together thoughtfully to support each guest, even when circumstances are more complex than usual. Thank you for sharing your experience and for choosing us.
The entire staff is very up front and transparent during
the transaction. They really want to make sure you get the vehicle you want and make an honest attempt to give you the best deal.
the transaction. They really want to make sure you get the vehicle you want and make an honest attempt to give you the best deal.
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by Mcallisterpj
Verified Customer
Verified Customer
Other Employees Tagged:
Trey
Apr 20, 2026 -
Surprise Ford responded
We’re pleased to hear the experience felt open, transparent, and focused on finding the right fit. Our team is committed to clear communication and working in good faith to support each guest’s goals. Thank you for sharing your experience and for choosing us.
The salesman was very considerate of my time and the
process went smooth. Good dealership.
process went smooth. Good dealership.
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by MABRAHAM0
Verified Customer
Verified Customer
Other Employees Tagged:
Tariq
Dec 11, 2025 -
Surprise Ford responded
We are grateful for your kind words about your experience with us. It's wonderful to hear that our team member was respectful of your schedule and that everything proceeded seamlessly for you. Your feedback about our dealership means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Thank you for choosing Surprise Ford for your automotive needs.
Very pleased with this dealership.
Our salesperson Molly and Steve financial advisor were very nice and helpful.
Our salesperson Molly and Steve financial advisor were very nice and helpful.
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by SGAINES67_09
Verified Customer
Verified Customer
Dec 22, 2025 -
Surprise Ford responded
Thank you for your positive feedback! We're delighted to hear that Molly and Steve provided you with exceptional service. We appreciate you sharing your satisfaction with us and look forward to serving you again in the future.
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