The service department has a lot to be desired.
I set up an appointment a camera fixed It was told that it would be at least 6 to 8 hours before it would be fixed. It would’ve been nice to know tha
I set up an appointment a camera fixed It was told that it would be at least 6 to 8 hours before it would be fixed. It would’ve been nice to know that when they set up the appointment. And I especially told them that I’ll be waiting for the vehicle.
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by BDRESSEL7777
Verified Customer
Verified Customer
Only issue I have is the time it takes I left to get my
tile and said to have paper work ready for me and took another 2 hour 45min to complete the deal be cause they waited for me to get back to start.
tile and said to have paper work ready for me and took another 2 hour 45min to complete the deal be cause they waited for me to get back to start.
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by HEMI533
Verified Customer
Verified Customer
May 07, 2026 -
Surprise Ford responded
We are glad to hear about your experience with us! We understand that timing is important when completing your purchase, and we recognize that the process took longer than expected while you were away getting your title. Your feedback about the coordination of paperwork preparation helps us identify areas where we can improve our service flow. We truly appreciate you taking the time to share your thoughts, as it helps us work toward making every customer's experience as smooth and efficient as possible.
John was great and everyone was so helpful and very nice
they have an amazing team there
they have an amazing team there
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by Autobtz
Verified Customer
Verified Customer
May 05, 2026 -
Surprise Ford responded
We are grateful for your wonderful feedback about your experience with our team. It's heartwarming to hear that John provided such great service and that our entire staff made you feel welcomed with their helpfulness and kindness. Your recognition of our team's efforts means so much to us. We're proud to have such dedicated professionals who consistently go above and beyond for our customers. Thank you for taking the time to share your positive experience at Surprise Ford.
He’s been an excellent salesman he deserves a raise a
great job and explaining what the vehicle is all about I really appreciate his expertise on this vehicle
great job and explaining what the vehicle is all about I really appreciate his expertise on this vehicle
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by CATO196868
Verified Customer
Verified Customer
Apr 30, 2026 -
Surprise Ford responded
We are overjoyed to hear about your outstanding experience with our sales team. It's wonderful to know that you found our salesperson to be exceptional in helping you understand all the features and details of your vehicle. Your recognition of his expertise and dedication means so much to us at Surprise Ford. We take great pride in having knowledgeable team members who genuinely care about providing thorough explanations and ensuring our customers feel confident in their vehicle choice. Thank you for taking the time to share this positive feedback about your experience with us.
Everything was fine except following up after the sale.
Still need a we owe done
Still need a we owe done
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by ifagt
Verified Customer
Verified Customer
May 01, 2026 -
Surprise Ford responded
Thank you for sharing your feedback about your experience with us. We're pleased to hear that most aspects of your visit went well. We understand how important follow-up service is after your purchase, and we want to make sure we complete everything we promised. Your pending item is important to us, and we're committed to taking care of it promptly. We appreciate you bringing this to our attention and giving us the opportunity to make things right for you.
Bastion Roger and Steve have been amazing in helping us
get everything set up and taken care of with the vehicle and we will definitely be returning for future purchases.
get everything set up and taken care of with the vehicle and we will definitely be returning for future purchases.
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by bradfordkylie203
Verified Customer
Verified Customer
Other Employees Tagged:
Pezh Kayedan
, Roger in sales, Bastion in finance
Apr 30, 2026 -
Surprise Ford responded
Thank you for your wonderful feedback! It's fantastic to hear that our team provided such excellent assistance in getting your vehicle setup completed and ensuring everything was properly taken care of. We truly value customers like you who recognize the dedication our staff puts into delivering outstanding service. Your confidence in returning to Surprise Ford for future vehicle purchases means the world to us, and we look forward to continuing to serve you with the same level of care and attention you experienced.
All the people did a great job, all is well, they above
and beyond. My parents are very happy as well 😊
and beyond. My parents are very happy as well 😊
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by FOYERIC184
Verified Customer
Verified Customer
Apr 30, 2026 -
Surprise Ford responded
We are ecstatic to hear that our team delivered exceptional service that exceeded your expectations. It means everything to us when we can go the extra mile and ensure that both you and your parents had such a positive experience with us. Your satisfaction and happiness are what drive us to maintain our high standards every day. Thank you for taking the time to share your wonderful feedback about the outstanding work our team provided.
Great service from all involved!
Thank you for your patience! Appreciate you all for helping w!
Thank you for your patience! Appreciate you all for helping w!
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by Nancy100
Verified Customer
Verified Customer
Apr 16, 2026 -
Surprise Ford responded
We are thrilled to hear about your wonderful experience with our team! Your kind words about the excellent service you received mean so much to us. We truly appreciate your understanding and patience throughout the process. It was our pleasure to help you, and we are thrilled that everyone involved was able to provide the support you needed. Thank you for taking the time to share your positive feedback!
Courteous staff, helped my son with his first purchase.
Worked to get him a good deal.
Worked to get him a good deal.
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by PHANTOMTALON242
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni Carrion
Apr 08, 2026 -
Surprise Ford responded
We are absolutely thrilled to hear about your wonderful experience! It means so much to know that our team was able to provide courteous service and make your son's first vehicle purchase such a positive milestone. Helping first-time buyers navigate this important decision is something we take great pride in, and we're delighted that our staff worked hard to secure a great deal for him. Thank you for trusting us with this special moment, and we hope your son enjoys many happy miles ahead in his new vehicle!
Dan was a true pleasure to work with.
Very professional, product knowledgeable, answered every question, researching answers when needed, interacting with us with true concern, clearly u
Very professional, product knowledgeable, answered every question, researching answers when needed, interacting with us with true concern, clearly understanding the amenities we were looking for while shopping for a new car,
TRULY 100% positive customer service👍🏼
.
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by CATO196868
Verified Customer
Verified Customer
Apr 16, 2026 -
Surprise Ford responded
We appreciate you taking the time to share your experience. It’s great to hear that Dan provided professional, knowledgeable, and attentive support throughout your visit. We’re especially glad he took the time to answer your questions thoroughly and ensure you felt understood and well taken care of during your vehicle search. Thank you for the kind feedback and for choosing us!