Pedro Hernandez

Service was not the best and was lied to more than once during my visit. I was told I could not get the military discount and was told I couldn’t register my car in a state of my DL. My car was not ready e during my visit. I was told I could not get the military discount and was told I couldn’t register my car in a state of my DL. My car was not ready even though I was approved and signed everything. I was told the salesperson will deliver my car to me the next day. I was hoping I still received a full tank of gas once the salesperson drove my car to my apartment. No, it was not full. I had to contact corporate to get assistance. I received a phone call the next day and received great service from the manager. I did not receive great service from the salesperson and the finance guy. More

by willislatasha88 Verified Customer Verified Customer

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Great customer service, definitely recommend it to my friends and family!! Thank you for everything!! friends and family!! Thank you for everything!! More

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Bad Communication, Dishonesty, false claims, Dirty workmanship overtighting, stripping vital parts. Reproven from Professional Establishments workmanship overtighting, stripping vital parts. Reproven from Professional Establishments More

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No complaints about the actual service completed. The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general from the service department. I scheduled an appointment for an oil change but did not receive a confirmation email. When I called to verify the appointment, no one answered the phone after several attempts over several days. I had to call my sales rep to get confirmation. I then dropped my car off and after I left, they let me know they did not have the right kind of oil for my car but that they would call me when they received it. After 10 days of waiting for a call, I called back myself. No one answered the phone again over several days. I finally got a call back after leaving 2 voicemails. I was told to bring the car in any time, without an appointment, and they change the oil first since I had to wait however it took almost 5 hours to complete the oil change. The department seems unorganized and understaffed. More

by SHONDA.SPECK Verified Customer Verified Customer

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It was very easy to book an appointment online, which is much appreciated. Service Department was courteous, friendly, efficient, and professional. much appreciated. Service Department was courteous, friendly, efficient, and professional. More

by NATUREAWE Verified Customer Verified Customer

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The service manager understood my problem and scheduled me for service right away. As there were a few big jobs in progress, the dealership spotted me a Lyft ride to take me home so that I could work while me for service right away. As there were a few big jobs in progress, the dealership spotted me a Lyft ride to take me home so that I could work while I waited. When my vehicle was finished, they once again covered the cost of a Lyft ride back to the dealership. It turned out that one tire had a nail in it. There was no charge to me for the repair. This is the second time I was not charged for light service. I have no idea how Viva pays their employees when they don't charge me, but I will keep bringing them my vehicle. At the dealership, it would be nice if they kept both coffee and tea re-stocked for those who like to wait on site for their vehicle. More

by KMFINLATOR Verified Customer Verified Customer

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Informative, knowledgeable, courteous and super nice! ! Never felt rushed into anything. This is my 2nd showroom car I have bought from you! Especially Jaime, he stayed beyond hours showing us features ! Never felt rushed into anything. This is my 2nd showroom car I have bought from you! Especially Jaime, he stayed beyond hours showing us features of the car. Thank you Jaime! You are so appreciated!!! More

by serafin62 Verified Customer Verified Customer

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fast and friendly service; clean ; i will say that the only thing that was a little aggravating is that i was charged a fee for the credit card use; it was not that way last time i serviced the vehicle. t only thing that was a little aggravating is that i was charged a fee for the credit card use; it was not that way last time i serviced the vehicle. they need to inform the customer when we make an appt., also the fee for service went up, i guess like everything. More

by EVA.ONTIVER Verified Customer Verified Customer

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The service manager got me in for a brake job in just a few days when all the local garages said it would be a month. Not only did they get me in much quicker, but it was cheaper as well. Guess you know wh few days when all the local garages said it would be a month. Not only did they get me in much quicker, but it was cheaper as well. Guess you know where I'll be going from now on!!! More

by 55scooter Verified Customer Verified Customer

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The salesperson we worked with did a great job. Tried his best to keep us entertained while the vehicle we were looking at was one 2 hour test drive Tried his best to keep us entertained while the vehicle we were looking at was one 2 hour test drive More

by RLVENDRELY Verified Customer Verified Customer

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