Paul Rockett | Page 8

Warranty work Had to buy extended warranty because I found many costly repairs were needed. Jacob seems to have great rapport with adjuster, but is requiring too ma Had to buy extended warranty because I found many costly repairs were needed. Jacob seems to have great rapport with adjuster, but is requiring too many trips to get it all approved. More

by CHUCKWARFORD Verified Customer Verified Customer

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Always a pleasure It's always a pleasure to buy a car from Westside Lexus. The staff are attentive, the service is outstanding and the sales team is THE BEST. It's always a pleasure to buy a car from Westside Lexus. The staff are attentive, the service is outstanding and the sales team is THE BEST. More

by pvarello Verified Customer Verified Customer

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Awesome Experince First time buying a new car and had a wonderful experience. Top notch customer service. Ben was very helpful and answered all my questions to help fin First time buying a new car and had a wonderful experience. Top notch customer service. Ben was very helpful and answered all my questions to help find the best option for me. Paul from finance is wonderful and walked me through everything. Ty has a great team and is excellent as well. More

by CANDICEPOLASEK Verified Customer Verified Customer

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Staff were friendly and helpful The price of the car could be a little more affordable.But the staff wee friendly and helpful and I love my RX350 The best looking car. The price of the car could be a little more affordable.But the staff wee friendly and helpful and I love my RX350 The best looking car. More

by MREZA51 Verified Customer Verified Customer

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Very easy and enjoyable I am a 2nd time buyer from Westside Lexus. I have loved owning a Lexus and feel this will be my only make of car ever. My salesperson was great and th I am a 2nd time buyer from Westside Lexus. I have loved owning a Lexus and feel this will be my only make of car ever. My salesperson was great and the car was delivered exactly as I requested! Thanks!!!! More

by LORIWINTER63 Verified Customer Verified Customer

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Great customer service Steve Davis was awesome! Would buy from again. Love my car and loved the dealership. Great place to buy a car. Everything was perfect. Amazing Steve Davis was awesome! Would buy from again. Love my car and loved the dealership. Great place to buy a car. Everything was perfect. Amazing More

by MWTompkins Verified Customer Verified Customer

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Westside Lexus - outstanding customer sales and service In my opinion, Westside Lexus is a superior car dealer, their sales and service advisors constantly exhibit the highest levels of professionalism, pa In my opinion, Westside Lexus is a superior car dealer, their sales and service advisors constantly exhibit the highest levels of professionalism, patience and product knowledge combined with a no-pressure sales approach truly makes a trip to Westside Lexus a pleasurable experience. In simple terms their sales and services advisors help their clients make informed decisions and that is the reason why we will continue to purchase our cars from them. By the way, this is the fifth vehicle that we have purchased from Westside. More

by Anthony 1234 Verified Customer Verified Customer

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The very BEST Service Department around!! Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remember Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remembering small details about each of us and taking the time to demonstrate how importance we are to Lexus with his genuine and attentive service. He never rushes us, is fun to chat with, is clearly knowledgeable about our vehicles, and is ever-professional and courteous. Josh is the #1 reason I continue to own a Lexus, even though I am actually no longer even attracted to the ES and I'm less impressed with the quality of product than I used to be. I am also horribly spoiled by the wonderful team at Westside Lexus Service, where the liberal Loaner Car policy keeps customers super happy. Lastly, I wanted to note the honesty and impressive service records of Josh's mechanics. I know these guys have been there a long time and that there is no revolving door with Josh's team. Even though I have a bad habit of constantly leaving cash in the arm console and glove box - never has even $1 gone missing. How many companies in the world can claim that? This MVP treatment from the Westside Lexus Service Department, along with Josh as my personal superstar, have pretty much established me as a lifetime client of this particular dealership. I will not buy from another dealership even to save money on a new purchase, and I no longer even bother shopping other makes. Since I completely trust the team to make honest service recommendations and not sell me unnecessary repairs, and I have total faith in the skills of the technicians, I happily bring my car in for service here, 100% satisfied even with a dealership service price tag. Obviously a very pleased Lexus for Life client, my loyalty to this dealership is based on 16 years of great experiences, and I am confident that many more are are still ahead! More

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Sold me a car with a bed alternator I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove th I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove the car out of the lot. Within 3 days the car battery died and I had to get a tow truck to move the car to their service lot. Instead to doing a thorough check, they simply replaced the battery and told me everything was fine. Same issue reoccured again in 2015 and they again simply changed the battery. Fast forward to 2018 and my car died on me right on the highway. I had to pay a wrecker to tow my car to a mechanic shop and had the battery replaced. The mechanic informed me that it was my alternator having issues all these years and wondered why nobody from the Westside Lexus service center picked it up during the numerous "diagnostics inspections". I drove the car to Westside Lexus service center and gave them a timeline of the issues I have has since driving the car out of their lot in 2014. They then decided to do a test on the alternator and found out it was bad, then slapped me with an estimate of $1700 to fix it. Jokers!!! Y'all waited for my warranty to expire before diagnosing a simple alternator problem. I'm done with ya'll. And I have also had to replace my car A.C because the evaporator core was bad. All within 3 years of purchasing a so called " Certified Pre-Owned" car. More

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Poor experience Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was desperate service sucks car was squeaking the next day I noticed it did it in the mornings so I took it to have it checked told me everything was fine since it didn’t do it all the time thought okay come to find out car needed struts and I ended up having to pay wouldn’t have purchased a certified car knowing it need struts More

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