Paul Piliero
Paul Piliero at Acura by Executive
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Paul Piliero

Service Manager

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.2
19 Reviews

I love the automotive business. Been in this industry since 1981. My brother and I were partners for 20 years in the independent world. Started with American Honda in 2002 and will never work with another manufacture. Working at Executive Acura is a great pleasure for me. Everyone I work with is awesome and puts in 100% customer satisfaction. We are ALL here to help each other and especially our customers.

Dealership Experience

3 yrs, 10 mos

Industry Experience

43 yrs, 9 mos

Languages Spoken

English English

4.2

19 Reviews

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19 Reviews of Paul Piliero

November 01, 2024

Dealership Rating
Employee Rating

Scheduled wheel bearing replacement, to wait while was done. Part not in stock on arrival. More

by Bfillmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

Acura by Executive responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 26, 2024

Dealership Rating
Employee Rating

A great enviroment to get your vehicle serviced in. Highly recommended to purchase at this dealer. More

by Jorge O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Acura by Executive responded

Thank you for your very kind review, Jorge. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

February 01, 2024

Dealership Rating
Employee Rating

Great place to do business with. Their service department is awesome. Great and honest people! More

by ttlperf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, John Nguyen , Nick Lavacca

Feb 02, 2024

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

January 17, 2024

Dealership Rating
Employee Rating

Great service. , Mike and the service staff went to extra mile it is always a pleasure to service car there More

by Frankdicos
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, Manny Lugo, Austin Rotella, John Nguyen , Nick Lavacca, Josue Rolon, CJ Smith, John Torre

Jan 18, 2024

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Frank, and it's great to hear about your excellent experience here at Acura by Executive.

April 23, 2023

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Employee Rating

This Dealer and salesman was PERFECT, all the way up until I signed for the loan. Once I signed for the loan, they became horrible. They registered my car to an old address and then ignored me and gave More

by Isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Heath , Jonathan Escoto, Victoria Felder

Apr 27, 2023

Acura by Executive responded

Thank you for your review, Issac. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Apr 27, 2023

Isaac responded

I have discussed the issue with you guys in detail, and it's just talking in circles. I understand that this is a generic reply from you guys, but you guys should definitely hold your staff accountable. I got a service from you guys that should have included a tire rotation. Now I have to pay money out of pocket to correct what you guys should have done but didn't.

January 27, 2023

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You guys are sometimes expensive, but with it. I will continue to use your services. More

by JEDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath , Nick Lavacca

Jan 27, 2023

Acura by Executive responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 28, 2023

JEDAVIS responded

Nick has been a primary reason that I appreciate your services. I’m driving a 2004 TL still, because Nick has always been fair and respectful. His concern and attention to the customer makes all the difference. It’s honesty that comes across. Don’t get rid or move him. My next car will be a MDX with you. Thank you.

January 26, 2023

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Great dealership have been coming to this dealership for a few years. Always great service! More

by jeremydilone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JoAnn Gradzik, John Torre , Paul Burkman, Jonathan Escoto, Brandon Hines, Kristi Lavacca

Jan 27, 2023

Acura by Executive responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as one of our valued customers for many more years to come!

December 29, 2022

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Employee Rating

Informative, and amazing sales staff! Joanne is the best and the service department took good care of the parts needed for the accessories I added on to my vehicle. More

by GUCCIDAWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JoAnn Gradzik, Manny Lugo, Austin Rotella , Nick Lavacca

Dec 30, 2022

Acura by Executive responded

Thank you so much for your kind words! We will definitely pass your feedback on to JoAnn, and we hope you enjoy the new accessories.

December 24, 2022

Dealership Rating
Employee Rating

The service was well . I enjoyed the staff very professional. They answer every concern that I had More

by brendalward25
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, Manny Lugo, Austin Rotella , Paul Burkman, Brandon Hines, Kristi Lavacca, Nick Lavacca

Dec 26, 2022

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

December 15, 2022

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Employee Rating

Best, most efficient, trustworthy and friendly dealership- had always been this way over many years! More

by Thundermom2001@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, Austin Rotella , Paul Burkman, Brandon Hines, Kristi Lavacca, Nick Lavacca

Dec 16, 2022

Acura by Executive responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

1

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