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Spencer Berty

Overview Reviews (107) Inventory (115)

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Spencer Berty

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

Born and raised in the New Haven area. Been in the dealership service industry for 6 years. When I'm not at work I like to golf, hike, and root for the Philadelphia Eagles!

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5.0

107 Reviews

Born and raised in the New Haven area. Been in the dealership service industry for 6 years. When I'm not at work I like to golf, hike, and root for the Philadelphia Eagles!

Overview Reviews (107) Inventory (115)

Dealership Experience

2 yrs

Industry Experience

7 yrs, 3 mos

Specialties & Trainings

6 Years of dealership experience

5.0

107 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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107 Reviews of Spencer Berty

October 06, 2026

Dealership Rating

Employee Rating

It was very quick and friendly environment. The team was very clear and informative about the work needing done The team was very clear and informative about the work needing done More

by brandonvitale29

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Spencer Berty

Oct 06, 2026 -

Acura by Executive responded

We’re glad the service on your Integra was quick and welcoming. Hearing that our team kept you well informed and clear about the work needed means a lot to our service team.

October 06, 2026

Dealership Rating

Employee Rating

This dealership is very aware of its customers! I like the service and sales department. I like the service and sales department. More

by HEAUSTINCT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 06, 2026 -

Acura by Executive responded

Thank you for the five-star rating! Hearing that our service and sales teams were attentive during the service on your Acura RDX means a lot to us.

September 25, 2026

Dealership Rating

Employee Rating

Service team top notch. The entire experience from start to finish exceeded my expectations. The bill was actually less than I expected? The entire experience from start to finish exceeded my expectations. The bill was actually less than I expected? More

by srenchy66

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Spencer Berty

Sep 25, 2026 -

Acura by Executive responded

Knowing that the service on your MDX exceeded your expectations and that the bill was lower than anticipated means a lot to our service team. Thank you for trusting us with your Acura MDX.

September 18, 2026

Dealership Rating

Employee Rating

Outstanding service highly communicative extremely professional courteous would recommend anyone to get there future services from this dealership professional courteous would recommend anyone to get there future services from this dealership More

by Ccolon1204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Heath , Spencer

Sep 18, 2026 -

Acura by Executive responded

Knowing that you found our communication clear and our team professional and courteous is truly rewarding. We’re glad our service department could deliver outstanding care for your Acura MDX. Your willingness to recommend us means a lot to our service team.

September 16, 2026

Dealership Rating

Employee Rating

Excellent customer service and provide reasonable price for maintenance services. It was nice that Spencer offered me a free loaner for tire replacement. for maintenance services. It was nice that Spencer offered me a free loaner for tire replacement. More

by Jingye123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Spencer Berty

Sep 16, 2026 -

Acura by Executive responded

Knowing that Spencer’s offer of a free loaner made your tire replacement process easier means a lot to our team. We’re also pleased to hear you found the pricing for your Acura RDX’s maintenance reasonable and that our customer service met your expectations. We appreciate your five-star rating and look forward to helping you again.

August 19, 2026

Dealership Rating

Employee Rating

As a long time customer I keep returning because of the great customer service and support I have received since 2014 and continue to keep Acura by Executive servicing our car! great customer service and support I have received since 2014 and continue to keep Acura by Executive servicing our car! More

by GMCUMM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Spencer Berty

Aug 19, 2026 -

Acura by Executive responded

Your note about returning since 2014 highlights how our service department strives to earn your trust with every visit. Knowing you continue to rely on our service department for your Acura TSX’s care means a lot to us.

Aug 19, 2026 -

GMCUMM responded

Cheers

August 19, 2026

Dealership Rating

Employee Rating

You cannot ask anything better than customer service. It’s unbelievable. Mike did an amazing job. Thank you so much. It’s unbelievable. Mike did an amazing job. Thank you so much. More

by Minnocci72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Heath, John Nguyen

Aug 19, 2026 -

Acura by Executive responded

Knowing that our customer service exceeded your expectations is rewarding for our service team. Your praise and five-star rating mean a great deal to us.

August 13, 2026

Dealership Rating

Employee Rating

i was very pleased that they replaced my recently purchased front tire at no charge. purchased front tire at no charge. More

by BSIMON8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Heath, John Nguyen

Aug 13, 2026 -

Acura by Executive responded

Hearing that replacing your front tire at no charge pleased you means a lot to our service team. Thank you for trusting us with your Acura TLX.

August 07, 2026

Dealership Rating

Employee Rating

My car is still leaking transmission fluid and they cannot get me in until next week. They had my car for about 10 days. cannot get me in until next week. They had my car for about 10 days. More

by Jenntousignant

Verified Customer

Recommend Dealer

Other Employees Tagged: Spencer Berty

Aug 10, 2026 -

Acura by Executive responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Jenn, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 23, 2026

Dealership Rating

Employee Rating

Overall great service Service was completed in the alloted time. I was disappointed i couldn't use a couple. There needs to be some clarity around the fees associated with an oil change but neverthele alloted time. I was disappointed i couldn't use a couple. There needs to be some clarity around the fees associated with an oil change but nevertheless, great customer service. More

by Lutishia

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Spencer Berty

Jul 26, 2026 -

Acura by Executive responded

Thank you! Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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