Paul Mitchell

I bought my 2018 Passat from Smithtown Volkswagen and I travel about 100 miles round trip from Brooklyn NY to Smithtown Volkswagen's Long Island location for service even though there are two Volkswagen de travel about 100 miles round trip from Brooklyn NY to Smithtown Volkswagen's Long Island location for service even though there are two Volkswagen dealers very near me in Brooklyn because of the excellent care and service I continually receive from their professional personal at this dealership. I brought my Passat to Smithtown Volkswagen to check out issues I was having with my radio and GPS head unit which includes the backup camera which was working intermittently. Included in Volkswagen service is their complementary multipoint check where their mechanic/technician thoroughly examined my vehicle and found the antifreeze expansion tank low on antifreeze. After topping up the antifreeze, the mechanic pressure tested the system and detected a loss of pressure. Lifting up the vehicle and removing the sound deading membrane they found a leaking water pump that I was not even aware of as it was a small leak and barely noticable. They changed the main water pump, an electric water pump, and other related parts. Smithtown Volkswagen's staff's attention to detail proactively saved me breaking down on the road in the dead of Winter, their expertise, fair and honest pricing, exceptional service, and the fact they stand behind their work is why I keep traveling the long distance back to them for service. Smithtown Volkswagen has always exceeded my expectations in keeping my Passat safe and running perfectly. This service visit is another example of the service I've always received from Smithtown Volkswagen, and I can honestly say without reservation or hesitation that I wholeheartedly recommend this dealer to my family and friends. I am an extremely happy customer and Smithtown Volkswagen's staff should be recognized for their attention to detail and the continuous excellent care given to their customers. More

by legalese4u Verified Customer Verified Customer

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great service and communication. explained issue clearly And took care of it in a timely fashion explained issue clearly And took care of it in a timely fashion More

by ddemilt25 Verified Customer Verified Customer

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Very helpful, informative. Caught a problem before it became an issue. Jasmine was very helpful on the phone, honest, understanding. Super efficient process Caught a problem before it became an issue. Jasmine was very helpful on the phone, honest, understanding. Super efficient process More

by MonicaNd123 Verified Customer Verified Customer

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Vey good service, I recommend the dealership, they fixed the problem the first time, no issues. the problem the first time, no issues. More

by MARCRAGOSTA Verified Customer Verified Customer

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Recall work to correct driver airbag issue completed with no drama. Noah was professional and attentive. no drama. Noah was professional and attentive. More

by talladega3 Verified Customer Verified Customer

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All staff members were very helpful during my repair. They kept me informed. Excellent service. They kept me informed. Excellent service. More

by Giuliana Rodriguez Verified Customer Verified Customer

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So awesome diagnostic service on time service reduction of bill o good faith I love you fuys of bill o good faith I love you fuys More

by JAMESROHAN180 Verified Customer Verified Customer

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They made me feel very comfortable about financing my car. I was helped right away and was very satisfied with the hospitality car. I was helped right away and was very satisfied with the hospitality More

by Catherine Verified Customer Verified Customer

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Smithtown Volkswagen exceeded expectations with good service and fair pricing. Overall was a good experience service and fair pricing. Overall was a good experience More

by jciorcia Verified Customer Verified Customer

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Excellent service and prompt and courteous and pleasant and respectful and pleasant and honest conversation and good communication and respectful and pleasant and honest conversation and good communication More

by 1bobbylaino Verified Customer Verified Customer

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