Paul Lai | Page 8

Adding to my previous review in May since I just remembered that I should mention Mr. Lai and other great people in the sales department. It was an enjoyable buying experience, from when I visited a remembered that I should mention Mr. Lai and other great people in the sales department. It was an enjoyable buying experience, from when I visited and chatted with Mr. Lai in January to when I picked up my license plate from Lauren. Mr. Lai was particularly helpful in considering several maintenance plans and choosing the most valuable option for me. He also promptly contacted me to answer my questions when I sent feedback about registration progress. Usually, you anticipate the response from the dealer to be slower, after the transaction is completed. Mr. Lai got back to me instantly to resolve my issue. Such small things really add credit to this dealership. More

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Richard Brittingham was exceptionally helpful in instructing me how to operate my new car. Paul made the purchasing process fast and easy. instructing me how to operate my new car. Paul made the purchasing process fast and easy. More

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Awesome place to buy a car, great work done, very happy. Thanks for the help Thanks for the help More

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Robert was also very professional, knowledgeable and kind. Explained all essentials with some details for new Mercedes owner. Answered all my questions clearly and offered to help. Amazing experience. kind. Explained all essentials with some details for new Mercedes owner. Answered all my questions clearly and offered to help. Amazing experience. More

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Rob went through all the features in detail and answered our questions and made.sure we understood how to operate the vehicle. our questions and made.sure we understood how to operate the vehicle. More

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The Staff is likes and friendly. Recommend friends and family. Service center is clean and comfortable. . Recommend friends and family. Service center is clean and comfortable. . More

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The experience was excellent, It was a smooth process. Robert is very professional, efficient and thoughtful. He went over all the details of the new car and helped me set up before pulling out. I really Robert is very professional, efficient and thoughtful. He went over all the details of the new car and helped me set up before pulling out. I really appreciate it! More

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Last May in 2022 , I purchased my first Mercedes vehicle from Paul. After learning that Mercedes was unveiling the new GLC300 this May, I was excited to visit again with Paul. The vehicle is a total redesig from Paul. After learning that Mercedes was unveiling the new GLC300 this May, I was excited to visit again with Paul. The vehicle is a total redesign and equipped with the latest technology. Needless to say, it's a vehicle in high demand. However, Paul assured me that when my particular exterior and interior color combo that I requested became available, he would be sure to contact me. It was but a few days later when I received his call letting me know my vehicle was on the lot! After a short sit down to review the numbers, I was the proud owner of the elegant GLC300. Before driving off, Robert, the new car technician was more than accommodating, making sure to explain all of the features of my vehicle both inside and out. When I did drive off, I felt they combined to create the most satisfying car buying transaction that I've ever experienced. And yes, I would highly recommend this dealership, in particular Paul and Robert. In todays customer service industry, they certainly proved to be a most pleasant breath of fresh air! More

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Mercedes-benz brand service is always so professional and rigorous. Will promptly remind customers to carry out maintenance. Ensure the safety of the car, so that customers can drive at ease。 rigorous. Will promptly remind customers to carry out maintenance. Ensure the safety of the car, so that customers can drive at ease。 More

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The process is well planned and employees are ready to help, they are Kind and professional help, they are Kind and professional More

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