Paul Clafin | Page 19

5 stars are not enough for Miguel Melendez and the team at Sport Mazda. They made the usually painful experience of buying a new car bearable. I highly recommend Miguel and his team if you are looking for at Sport Mazda. They made the usually painful experience of buying a new car bearable. I highly recommend Miguel and his team if you are looking for a car. Every part of the process was completely transparent. No pressure, just straightforward presentation of options. No games, very refreshing. More

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Best dealership. They always help me out with any repairs or issues I may be having with my car and they're very transparent about everything. Totally recommend it They always help me out with any repairs or issues I may be having with my car and they're very transparent about everything. Totally recommend it More

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Went to the dealership for a manufacturer recall, which I had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to drop off the car and get home for work. The dealership knew this timeline because they asked to do an equity assessment on my vehicle and I told them I had work meetings so I didn’t have time in the morning, but I could talk when I picked the car up later that day. Drop off the car, end up waiting an hour for the loaner vehicle. I had to cancel and push work because of their delays. When they finally bring it around, it’s missing a fender, it was filthy inside, and smelled like cigarettes. I brought this up to multiple people at the dealership and nobody cared. The most effort I got was from the “VIP service manager” who said he could have the car cleaned. It blows my mind that they would let a car leave the dealership looking the way it did, even more that they would give it to a customer as a loaner. When returning to pick up my car, they had a recommended service that was under warranty but they didn’t have the part. They told me they didn’t have another loaner, then gave me attitude when I refused to keep the loaner that I had. The smell of stale cigarettes in the loaner vehicle was nauseating. They messed up, I get it, but not giving a xxxx about fixing it is what really stuck with me. It’s a car dealership, they could have figured something out to give me a new loaner. Truly annoying experience. More

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Great service and helped me find the car i wanted and answered any questions i had. answered any questions i had. More

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I like the relaxed no pressure sales, This has always been my goto service, Now it's my car dealership. Thanks Miguel for making it easy. been my goto service, Now it's my car dealership. Thanks Miguel for making it easy. More

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Quick and professional service my advisor took care of me and updated me in a timely manner and updated me in a timely manner More

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One of the greatest service experiences. From the service parking spot to the check in process, sales team, technicians and financial department - everyone did an outstanding job. I would l From the service parking spot to the check in process, sales team, technicians and financial department - everyone did an outstanding job. I would like to recognize VIP Consultant Mario Howell and Finance Manager Mayeline Sosa. They were the highlight of my visit in Sports Mazda! The way they handle any questions, the whole process of trading my and getting a new car and follow up was amazing. I cannot thank you enough! Please keep up this level. Definitely the dealership I will be going back amd refer to. Happy to know there is such a professional team and outstanding customer service in Orlando. Thank you! More

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We had a great experience with Sportsmazda. We were in the market for a CX-9 and Kerwin did a fantastic job helping us. By understanding our needs and finding us a vehicle that not only met but We were in the market for a CX-9 and Kerwin did a fantastic job helping us. By understanding our needs and finding us a vehicle that not only met but exceeded our expectations, he was able to do so in a price range that we were comfortable with. He was knowledgeable and never pushed our decisions one way or another. More

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This is my second vehicle purchase here and I love that every staff member I encounter here is super friendly and very helpful. My first purchase encounter was with Mustafa who is the best! My purchase en every staff member I encounter here is super friendly and very helpful. My first purchase encounter was with Mustafa who is the best! My purchase encounter this time was with Miguel Melendez, a sharp young man who knows cars! Both encounters left me impressed and happy with my purchase. More

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Always nice right when entering. Clean. Fully staffed, nice and easy to work with, highly recommend! Clean. Fully staffed, nice and easy to work with, highly recommend! More

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