Paul Clafin | Page 20

I brought my '18 CX-5 into Sport Mazda South for problems related to the timing cover. I've heard timing cover problems are common in the newer CX-5s, so I wasn't too surprised when Paul (one of the best ser related to the timing cover. I've heard timing cover problems are common in the newer CX-5s, so I wasn't too surprised when Paul (one of the best service advisors around) told me that was the problem. He made sure it would be covered under the powertrain warranty and set up a loaner until I would get the car back. He was extremely personable and made a commonly negative experience a whole lot better. A few months after the service I noticed problems like the original symptoms, at this point I moved 4 hours away for school. I brought the car to two local dealerships to have it looked at. I explained to both dealerships it's most likely a timing cover-related problem and that it should be covered under the original powertrain warranty, especially since there are only 50,000 miles on the car. After going back to Naples Mazda to pick the car up they told me they would not do work on the car since it was previously serviced under the powertrain warranty for the same issue. I've never heard of a dealership declining service since it was done previously on the same issue, but alright. Brought the car into Mazda of Fort Myers and they said it "might" be covered under the powertrain warranty. Asked for $277 up-front so "their mechanics could get paid," despite me explaining it is definitely covered under warranty. I declined since I don't have $277 sitting around for something that "might" be covered. The service advisor (can't remember his name since he never introduced himself) left all the plastic sanitary wraps in the car when he gave it back to me. Obviously he didn't care anymore since his mechanics weren't getting paid. Once I got back from the second dealership, I sent an email to the owner and service manager of Sport Mazda South since it was sad the amount of hoops I was having to jump through to get my 4-year-old car serviced for a common issue in the CX-5’s (that was also covered under warranty). Jay and Bob got back to me within 24 hours. After a back and forth explaining the terrible experience I’d had, Bob Suranovich called me the next morning. He agreed it was sad the experience I was having and that he would send a porter down the 4-hour drive with a loaner so his mechanics could work to fix the issue up in Orlando. I’m not the type of person to “Karen” and talk to the manager, but he was one of the sincerest people I’ve gotten to know in the auto industry. Gave me his personal cell number if anything went wrong along the way. The next day his advisor called to get my information for the porter, and the day after that I had a loaner in my driveway and my car was up in Orlando. He kept the car for a few extra days to make sure the problem was fixed so he could test it which I really appreciated. Within a week I had my car back in my driveway, a multiple-month-long issue fixed within a week. The only thing I will say is my car tint has a bubble in it after the service, haven't had any bubbles up until this point but I would rather have my car fixed with a bubble in the tint than nothing at all. All dealerships are not bred the same, most are out there to make money off you. Sport Mazda South is one of the few there to help you, not to make money. More

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Keryon was receptive to my needs and even better about accommodating them. Keryon, Josh (finance), and Paul (service) made the process seamless and helped put my mind at ease. Thank you! accommodating them. Keryon, Josh (finance), and Paul (service) made the process seamless and helped put my mind at ease. Thank you! More

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Excelente 100 % EXCELLENT THANKS YOU YOU ARE 100% EXCELLENT muy buen servicio positivo todo instalaciones EXCELLENT muy buen servicio positivo todo instalaciones More

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Always does a great job wait isn’t too long great customer service.I especially like the video showing us what there working on and any recommendation they feel we need .. customer service.I especially like the video showing us what there working on and any recommendation they feel we need .. More

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I took my car for service, the guys did a great job, no stress at all. Paul best service advisor no complaints. stress at all. Paul best service advisor no complaints. More

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Sport Mazda is the way to go. You get the sense that they really care about their customers. They also provide excellent service and maintenance to the vehicle. Paul always does a You get the sense that they really care about their customers. They also provide excellent service and maintenance to the vehicle. Paul always does a great job, highly recommend him. More

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I love it the way they took care of my car! Very professional and friendly! Very professional and friendly! More

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Paul my service advisor was great! Had to order parts and he was on top of the delivery and called me the same day so I could get the repair completed in a timely manner. Sportmazda is Had to order parts and he was on top of the delivery and called me the same day so I could get the repair completed in a timely manner. Sportmazda is the place to go! More

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Lori Sankar was amazing and this is now my second purchase with her. While I have worked on other deals that weren’t good for my family, she has maintained high professionalism throughout both purcha purchase with her. While I have worked on other deals that weren’t good for my family, she has maintained high professionalism throughout both purchases. Would buy with her again More

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A Mazda service experience unlike any other! The customer care from every team member from sales to the service department is the best I've experienced, bar none. It's no wonder I've purchased The customer care from every team member from sales to the service department is the best I've experienced, bar none. It's no wonder I've purchased 3 cars here over the years and only come here for service. Looking for a great a experience from a team that cares and values their customers? Look no further, this is the place! More

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