Paul Clafin | Page 18

Thank you to Mr Paul Claflin at the service department and Mr Sthephen Méndez for the outstanding job they did on my last visit. Please congratulate them. and Mr Sthephen Méndez for the outstanding job they did on my last visit. Please congratulate them. More

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I ended up purchasing a newer Certified Preowned CX-5 and got an incredible trade in price for my older model and Miguel was very knowledgeable and extremely good at his job. I only wish I had done some addi got an incredible trade in price for my older model and Miguel was very knowledgeable and extremely good at his job. I only wish I had done some additional research on interest rates prior to purchase. Very satisfied with my upgraded CX-5 purchase but will be looking to refinance at a better rate asap. More

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Wow. After i came with low hope of actually walking out with a car. Thanks to Marilyn Santos and all her team it was possible. Beyond all my expectations. After i came with low hope of actually walking out with a car. Thanks to Marilyn Santos and all her team it was possible. Beyond all my expectations. I would definitively recommended 10 out of 10 to whoever is hesitating on where to go and shop for their next dream car. Thank you again for everything! More

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Over the Top: If you own a Mazda, you should be having it serviced here. Jay Mealy and Team know what Great Customer Service is and demonstrate it consistently. We have been buying and servicing our Mazda's serviced here. Jay Mealy and Team know what Great Customer Service is and demonstrate it consistently. We have been buying and servicing our Mazda's here for years. Bob S runs the best Service dept you have ever experienced. Paul C is a Gem with Luis R a close second. Both are open, honest and direct. Prices are on point! No worries at this dealership. You get quality work done at a fair price. More

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5 stars are not enough for Miguel Melendez and the team at Sport Mazda. They made the usually painful experience of buying a new car bearable. I highly recommend Miguel and his team if you are looking for at Sport Mazda. They made the usually painful experience of buying a new car bearable. I highly recommend Miguel and his team if you are looking for a car. Every part of the process was completely transparent. No pressure, just straightforward presentation of options. No games, very refreshing. More

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Best dealership. They always help me out with any repairs or issues I may be having with my car and they're very transparent about everything. Totally recommend it They always help me out with any repairs or issues I may be having with my car and they're very transparent about everything. Totally recommend it More

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Went to the dealership for a manufacturer recall, which I had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to drop off the car and get home for work. The dealership knew this timeline because they asked to do an equity assessment on my vehicle and I told them I had work meetings so I didn’t have time in the morning, but I could talk when I picked the car up later that day. Drop off the car, end up waiting an hour for the loaner vehicle. I had to cancel and push work because of their delays. When they finally bring it around, it’s missing a fender, it was filthy inside, and smelled like cigarettes. I brought this up to multiple people at the dealership and nobody cared. The most effort I got was from the “VIP service manager” who said he could have the car cleaned. It blows my mind that they would let a car leave the dealership looking the way it did, even more that they would give it to a customer as a loaner. When returning to pick up my car, they had a recommended service that was under warranty but they didn’t have the part. They told me they didn’t have another loaner, then gave me attitude when I refused to keep the loaner that I had. The smell of stale cigarettes in the loaner vehicle was nauseating. They messed up, I get it, but not giving a xxxx about fixing it is what really stuck with me. It’s a car dealership, they could have figured something out to give me a new loaner. Truly annoying experience. More

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Great service and helped me find the car i wanted and answered any questions i had. answered any questions i had. More

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I like the relaxed no pressure sales, This has always been my goto service, Now it's my car dealership. Thanks Miguel for making it easy. been my goto service, Now it's my car dealership. Thanks Miguel for making it easy. More

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Quick and professional service my advisor took care of me and updated me in a timely manner and updated me in a timely manner More

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