Patti Kupfer

Kept the car for a week and still the service was incomplete. Have to bring in again for a reset and hate having to drive it on hanley. incomplete. Have to bring in again for a reset and hate having to drive it on hanley. More

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Professional , courteous , expert and reliable service . Provide a free Loaner car Very good communication including a video recording . Provide a free Loaner car Very good communication including a video recording More

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Competive service advisors Clean and comfortable facility Well trained and experienced mechanics Prompt and capable service scheduling facility Well trained and experienced mechanics Prompt and capable service scheduling More

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Fast, courteous, happy I purchased the tire replacement package offered when I purchased the car. 2 tires replaced in 2 years. package offered when I purchased the car. 2 tires replaced in 2 years. More

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I have had nothing but excellent service at this dealership . Extremely helpful &supportive staff, very clear and informative maintenance evaluations, pricing is fair and reasonable. dealership . Extremely helpful &supportive staff, very clear and informative maintenance evaluations, pricing is fair and reasonable. More

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Associates are always courteous and helpful. Service department is timely and very helpful to us. Service department is timely and very helpful to us. More

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they are definitely a good dealership However, on the service, their little things that I miss such as after doing my oil change, my car still says I’m overdue for my service. These kind of little detail service, their little things that I miss such as after doing my oil change, my car still says I’m overdue for my service. These kind of little details should be fixed. More

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My service advisor Pattie Kupfer is excellent at her job I would recommend her Jesse 😎 job I would recommend her Jesse 😎 More

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Patti is a fantastic service advisor. She's professional, timely and provides great transparency about the service. Patti is a great partner when it comes to servicing my vehicle. The She's professional, timely and provides great transparency about the service. Patti is a great partner when it comes to servicing my vehicle. The shop staff always do a great job - the maintenance / repair is always first-time-right, the car is always returned clean, and the turnaround time is equal to or better than the estimate given. Always a great experience at Autohaus! More

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Always a good experience at Autohaus BMW. Super easy and always quick turnaround. Great communication Super easy and always quick turnaround. Great communication More

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