Patti Kupfer
Patti Kupfer at Autohaus BMW
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Patti Kupfer

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.8
435 Reviews
4.8

435 Reviews

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435 Reviews of Patti Kupfer

January 04, 2025

Dealership Rating
Employee Rating

The entire staff, especially Patti Kupfer our Service Advisor, are fantastic. We always know we will receive incredible service on every visit. More

by Darin P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2025

Autohaus BMW responded

Thanks for the 5 - star review! We always strive to give our best to help our customers and I'm glad that we exceeded your expectations.

December 27, 2024

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We have purchased a total of 6 BMWs from Autohaus. We have been thoroughly impressed with each and every expertise at Autohaus, ranging from Sales to Service. We will continue to be lifelong customers More

by BMR90
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 27, 2024

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

December 26, 2024

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Employee Rating

Once I arrived at the dealership, Patti Kupfer walked me through what they would be doing, how much it was and told me what to expect. She is terrific. More

by Jennifer
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Recommend Dealer
Yes
Dec 26, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

December 23, 2024

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My wife and I have leased double digit BMWS over the last 30 years from Autohaus. The service department, although rarely necessary, except for routine maintenance, Is very good. All of these experience More

by Bruce Thackrey
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Dec 23, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We strive to be as prompt and accommodating as possible. We are truly passionate for creating the best possible experience here at Autohaus! Thank you for the future referrals!

December 18, 2024

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Always professional and yet personable. First class service every time, they never disappoint. Keep up the great work! More

by Sjryan877
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2024

Autohaus BMW responded

We're extremely happy that you had a positive experience, and we're grateful for your feedback.

December 18, 2024

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Everyone was great from checking in to video of service review to checking out. This is a great service center. More

by dwatson2054
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

December 15, 2024

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Employee Rating

Always very professional and friendly. Pattie Kupfer always takes care of of my vehicle when I visit the dealership. More

by Dlhunt26
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Recommend Dealer
Yes
Dec 16, 2024

Autohaus BMW responded

Thank you for your kind words! We're glad you're happy with our services. We always strive to give our customers the best.

December 13, 2024

Dealership Rating
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Autohaus has a great facility, and Patti Kupfer in particular is always extremely helpful, sympathetic to my concerns, and wonderful to work with! More

by Steve
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: The service foreman came up to look at my issue in the drop-off area and was really helpful in talking through the symptoms with me to reach a solution.

Dec 16, 2024

Autohaus BMW responded

Thank you for the fantastic review Steve! We loved being of service to you and hope we can assist you again soon. Patti will love to read the kind words you left about their service!

December 12, 2024

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Employee Rating

Patti was a joy to deal with. She made what could have been a difficult experience much more pleasant. She is now my go-to service advisor. More

by CaptKup4
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 12, 2024

Autohaus BMW responded

Thank you for the 5 - star review! Our staff always enjoys reading reviews such as the one you left us! Patti would appreciate this more than you know!!! We are thrilled you had a great experience with us and hope to see you again. Please let us know if there is anything else you need!

December 11, 2024

Dealership Rating
Employee Rating

Cost notwithstanding - I keep my cars for a long time - it's always a pleasant experience having my vehicle serviced here. This is thanks largely to Patti Kupfer's great attitude and straightforward approa More

by preillygateway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

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