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Patrick Zimmerman
Patrick Zimmerman | Page 7
Assistant Service Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
324 Reviews
My name is Patrick Zimmerman I am a Sales Consultant at Cortese Ford Lincoln. I am a graduate of St. John Fisher College, class of 2012. I began my career as a sales consultant at Cortese in August of 2012. I thrive on working with customers to address their wants and needs in a vehicle. The purchase of a vehicle is one of the biggest decisions people will make and I am here to assist in the decision.
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324 Reviews of Patrick Zimmerman
June 15, 2021
Cortese has a very good service department. The 3 service tech’s are always helpful and friendly. The people that work on my truck always do a quality job in an efficient manner. tech’s are always helpful and friendly. The people that work on my truck always do a quality job in an efficient manner. More
by gosman
Verified CustomerOther Employees Tagged: Keith Osier, Scott Rhodes , Darren and Al in Service
June 02, 2021
Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More
by bflojg
Other Employees Tagged: Keith Osier, Scott Rhodes, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams
May 13, 2021
Excellent service. I enjoy working with Patrick. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. More
by Liz Gombert
Other Employees Tagged: Jack Hawes
May 12, 2021
I was disappointed that I was charged the higher rate for an oil change than I had been quoted. I had to mention the coupon. an oil change than I had been quoted. I had to mention the coupon. More
by SMPERLET
Other Employees Tagged: Keith Osier, Scott Rhodes, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams, I don’t know the name of the person who helped me
May 11, 2021
Great professional Team , waiting area nice and clean. Friendly welcome when you come in , time and wait was perfect, the communications and explanation of services work well via text and also face to fac Friendly welcome when you come in , time and wait was perfect, the communications and explanation of services work well via text and also face to face. More
by latoya_houser
April 28, 2021
Guys always take good care of me and my vehicle. Would not service vehicle anywhere else. Work always gets done in a timely fashion without any surprises. not service vehicle anywhere else. Work always gets done in a timely fashion without any surprises. More
by andrewsjohn839
Other Employees Tagged: Keith Osier
April 14, 2021
The service my vehicle received was amazing from everyone involved and I would like to thank each and everyone. These folks know what they are doing with Ford vehicles. involved and I would like to thank each and everyone. These folks know what they are doing with Ford vehicles. More
by msgsteven
March 29, 2021
Patrick provides great customer service each time I have to take one of the vehicles in to be fixed or looked at. This past experience was no exception as the service from Patrick along with the technician to take one of the vehicles in to be fixed or looked at. This past experience was no exception as the service from Patrick along with the technician was great More
by mbohanon1981
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