Patrick Packenham
Patrick Packenham at Copeland Subaru Hyannis

Patrick Packenham | Page 16

Service Director

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.9
180 Reviews
4.9

180 Reviews

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180 Reviews of Patrick Packenham

August 10, 2021

Dealership Rating
Employee Rating

Love these guys. Fantastic people. They are always so adamant on helping you in the most effective way. Always leaving that place happy when I get my car serviced. More

by Jerbear8282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Aug 10, 2021

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

August 07, 2021

Dealership Rating
Employee Rating

They are professional I had a couple difficult issues They are professional I had a couple difficult issues and they worked with me to resolved the! Everton has been especially helpful and patient! The More

by RGLMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Aug 08, 2021

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

August 07, 2021

Dealership Rating
Employee Rating

Frendlee ness of the people there they treat you like family. Quick service and the sitting room great coffee,water, and treats,TV, Thank you Mr Douglas More

by THEACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Aug 08, 2021

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

August 06, 2021

Dealership Rating
Employee Rating

My apptment was confirmed. They took me right away. I was there for an oil change however they found i needed rear brakes replaced. The car is 4 yrs old so i said ok. Everyone i dealt with wad courteous and More

by milbier, judy 1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Aug 06, 2021

Copeland Subaru Hyannis responded

Judy, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

August 04, 2021

Dealership Rating
Employee Rating

Awesome place! Excellent and friendly service. Will be back!! Quick, efficient care for my car and did not cost what I thought it would cost. More

by RMYEAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Aug 04, 2021

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

August 02, 2021

Dealership Rating
Employee Rating

I brought my Subaru in for a recall repair, oil change and sticker. I was called 3 hours after drop off and told my car needed $900 worth of repairs(3 year old vehicle). I had brake pads replaced and 2 da More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 17, 2021

Copeland Subaru Hyannis responded

Hello Julie. We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your last name so that we can check our system and review your visit? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

August 01, 2021

Dealership Rating

The entire process felt very relaxed with little to no pressure. I was looking for a used car and I found a few that I liked at the dealership and ended up choosing one to purchase with advice (not persua More

by Timothy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Costa, Chris DaCosta

Aug 02, 2021

Copeland Subaru Hyannis responded

Timothy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

July 31, 2021

Dealership Rating
Employee Rating

Everton, our service rep, was very helpful, clear and organized. I would recommend him to anyone needing to get their car serviced in the Hyannis area. The only drawback was trying to reach the serv More

by Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia

Aug 01, 2021

Copeland Subaru Hyannis responded

It's great to hear that Everton was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

July 29, 2021

Dealership Rating

They seem anxious to make sure customers are satisfied. Ordered missing accessories promptly & had them installed in less than a week. Salesman seems well-informed about the product. We really like our n More

by SUSAN.COWMEADOW
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn

Jul 29, 2021

Copeland Subaru Hyannis responded

Susan, Thank you so much for choosing Copeland Subaru Hyannis! Congrats on your new purchase, and let us know if we can be of any more assistance! Bryan Scarpellini Managing Partner

July 28, 2021

Dealership Rating
Employee Rating

Nice and peaceful. Snack bar, rest area. Good service, Close by. Clean and a lot of magazines. Too many Spanish magazines though. Friendly service with a smile More

by ekistanova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Jul 28, 2021

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

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