Patrick Cronkhite | Page 12

I got just the Jeep Wrangler that I was looking for I recently purchased a used 2010 Jeep Wrangler Rubicon. After 6 mo. of research I found the jeep I wanted online. I asked for information and in a fe I recently purchased a used 2010 Jeep Wrangler Rubicon. After 6 mo. of research I found the jeep I wanted online. I asked for information and in a few minutes Jacqueline Jenkins called. I live 200 miles from the dealership so Jacqueline sent me a video and after a few calls and texts I drove to the dealership to check the Jeep. The Jeep was all I expected and more. All the staff was great to deal with and even found me an extra discount. My trade in was valued lower than I had hoped for but it had some light hail damage. Over all I was very satisfied with the deal. Thanks to Jacqueline Jenkins for all her help and all the staff who completed the deal. More

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Excellent. Every employee and every interaction at the dealership was excellent. I was in and out of the dealership in 1 hour. The car was clean and ready for Every employee and every interaction at the dealership was excellent. I was in and out of the dealership in 1 hour. The car was clean and ready for me to drive home. The sale associate, Rob Liley, was very helpful in explaining the Sync 3 system. More

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Everything as told I live in Michigan and had to fly out to Denver and assist my son with getting into a new vehicle. I started the process on-line two weeks prior to my I live in Michigan and had to fly out to Denver and assist my son with getting into a new vehicle. I started the process on-line two weeks prior to my visit. Juan Montoya and Phil Long Ford was the most responsive and forthright out of the six dealerships in the Denver area. Juan continued to send me updates and even sent a short video he recorded on his phone of a Ford Escape that he thought we would like! Just got back to Michigan and my son and I are both elated! Thanks Juan and Phil Long Ford for making our experience seamless, professional, and trouble free. We will definitely be back! More

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relatively simple transaction We had found the vehicle we wanted through the help of another dealer. Phil Long had what we were looking for and we made a deal acceptable for us. We had found the vehicle we wanted through the help of another dealer. Phil Long had what we were looking for and we made a deal acceptable for us. More

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New F-150 Excellent inventory and very helpful/knowledgeable sales rep. Financing was effortless, although still too much physical paper to sign for Ford Credi Excellent inventory and very helpful/knowledgeable sales rep. Financing was effortless, although still too much physical paper to sign for Ford Credit. Car was very thoroughly cleaned for pickup and all features were covered personally by my sales rep to ensure effortless handover. More

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Great Purchase Experience! I knew exactly what I wanted and Phil Long found the perfect fit. The whole process fit perfectly with my schedule and all the paperwork was done in r I knew exactly what I wanted and Phil Long found the perfect fit. The whole process fit perfectly with my schedule and all the paperwork was done in record time! This my third vehicle bought through Phil Long and I'm sure it won't be the last.! More

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Pleasantly Surprised! We recently purchased a new Ford F350 truck from Phil Long Ford and it was a great experience. We had done our homework and narrowed a list down to 5 We recently purchased a new Ford F350 truck from Phil Long Ford and it was a great experience. We had done our homework and narrowed a list down to 5-6 potential vehicles we were interested in at a couple of dealerships and asked for written quotes. Phil Long's was not the least expensive, but Radcliffe had committed they could/would beat any deal so we made an appointment with headed down to test drive them. They had the first truck (F250) ready when we arrived. We drove it and the F350, decided we wanted the bigger one and sat down to discuss. I was worried since we weren't comparing apples to apples (different options on the other trucks we looked at), and we were trading n a vehicle, that we might get the run around, but that was not the case. A small (and reasonable) amount of negotiation later, we were the proud owners of a new vehicle. Radcliffe introduced us to the service department (made us want to use their service group even though they are miles from our house), signed paperwork (no hard sell on the extras), and were on our way! They have been very accommodating on some after sale work we are having done as well. My only complaint is that I wish they were slightly closer to where we live!!!! More

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Excellent Purchasing experience Derrick was great to work with. We negotiated a price that made me very happy. I love my new 2018 ford escape titanium. Derrick knew the inventory Derrick was great to work with. We negotiated a price that made me very happy. I love my new 2018 ford escape titanium. Derrick knew the inventory and placed me in the car that I wanted I highly recommend Phil Long Ford and Derrick Brown More

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You can do what you want, but I'll never buy there again. Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on th Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on the description of the vehicle, the price, and primarily because it was a Certified Pre-Owned (CPO) vehicle. I paid for the vehicle in full, then they sent me the paperwork to sign for the vehicle, and that is where the problems started. I noticed many inconsistencies in the paperwork (because I actually took the time to read them). The largest issue was born from the '127 point CPO inspection report' that I received for the vehicle was blank. Not a single inspection being reported. Further, the 'vehicle report' (the non-Carfax version that this dealership uses) that was included in the document package indicated no issues. Please keep in mind, at this point, the vehicle was paid for in-full for several weeks. In the document package, I was asked to sign the blank CPO inspection report, the blank vehicle report, a liability release against recalls, a waiver limiting my legal rights to pursue litigation against the dealership, and several other typical forms, all of which indicated 'no damage known' or 'no issues known' None of them indicated any outstanding issues with the vehicle. By simple check of a Carfax that I purchased, it was clear that the vehicle had an open safety recall (~ 2 months old), and had had several repairs performed (replaced water pump, rebuilt final drive). When I questioned the dealership several times about whether they were aware of any open recalls or repairs performed on the vehicle, the standard response from the dealership was 'none that I know of'. It was clear at this time that they were employing ignorance as some sort of tactic, as if simply stating that 'I'm not aware of any issues', absolves them of their due diligence. Prior to arriving at the dealership to take delivery of the vehicle, I repeatedly asked them about the inconsistencies in the CPO and other documentation and even made a special trip to the dealership to resolve the issues. The inconsistencies only continued. When I asked them to produce the actual CPO inspection checklist (non-blank) for the vehicle, they disappeared for an hour and then produced one again with no issues dated 6 months prior to them taking possession of this vehicle. I have no idea what vehicle that CPO report was from, but it wasn't the one I was purchasing. Further, when I inquired why if a CPO report with no issues was produced on the vehicle did the dealership feel compelled to do some of the repairs like replace the water pump and rebuild the final drive gearing. I'm still waiting for that answer. Somewhere along the way (shortly after I showed them the Carfax report) they determined there was an open safety recall on the vehicle and would 'get that work done right away'. They did the following day. After completing that recall, they produced the 3rd CPO inspection report for the vehicle. I did receive many apologies along the way and a refund check for the DNH fees of the vehicle as compensation for their issues. I will leave it up to the reader to determine whether all of these were a fantastic set of coincidences, or whether it was something else. My opinion is definitively the latter. More

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Ford Found Luxury Again. Thank you!! Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and mod Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and models for months. We walked into Phil Long Ford after much searching and found a luxury vehicle and great service. It felt like the old days. Kind people that really seemed to care. Ray introduced us to Dwayne Callaway and what a nice man he is and very helpful. He explained any service we might need in the future. Patrick Cronkhite was wonderful. It was a long day since we didn't really plan on purchasing that day so after shopping for most of the afternoon Patrick was great to sit with at the end and finalize our purchase. He was our kind of guy. Very personable with some nice humor. More

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