Patricia Sommerville | Page 22

We have to say that over the years Prestige volvo service dept. is exceptional.We did want to relay that on a recent service visit, we were armed with coupons, well Patricia surpassed our expectations by tak dept. is exceptional.We did want to relay that on a recent service visit, we were armed with coupons, well Patricia surpassed our expectations by taking it to the next level and finding more coupons to save us even more money!We didnt see that one coming.. Also,we are always amazed that she remembers our names at every service call, she is the reason for those 5's.Not saying that all your service reps are always professional and never make you feel rushed and answer all questions. Thanks for having a great service department.. Sue and Michael Canonico More

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Both Patricia and Bill were extremely helpful, cheeful and did everything they could to make it easier for my wife, who is hearing impaired, when our Volvo wagon was smoking. Both people took the extra and did everything they could to make it easier for my wife, who is hearing impaired, when our Volvo wagon was smoking. Both people took the extra effort to help Louise when she was having trouble with her car. I want to thank everyone involved for their help Wayne Rutkay More

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Relationship management seems to be a priority at Prestige. They do what they undertake to do and always with courtesy and a smile. I have experienced their interactions with other clients as well an Prestige. They do what they undertake to do and always with courtesy and a smile. I have experienced their interactions with other clients as well and feel completely comfortable saying they provide the same level of service at all times to everyone. Quite exceptional in the industry they serve. More

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Patricia and Lindsey are phenomenal; in no small part for they tolerate me and put up with all my individual quirks. on a different note, the labor rates seem to be completely out of control. I drive a l they tolerate me and put up with all my individual quirks. on a different note, the labor rates seem to be completely out of control. I drive a lot and must say the service charges are adding up these days. More

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Prestige Volvo's Service Dept is TOP NOTCH!!! I have never experienced a dealership work so hard to SAVE you money. My experience has always been they only service what is needed, never adding on stuff never experienced a dealership work so hard to SAVE you money. My experience has always been they only service what is needed, never adding on stuff just to jack up the bill. Their honesty and trustworthiness goes a long way with me. Patricia Sommerville is a definite asset to this establishment and when its time to purchase a new vehicle, Prestige Volvo is at the top of my list!!! More

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I can't say enough about the experience I get each and every time I am at Prestige. Every person there is amazing - from the service technicians to the customer service people to even the service manager every time I am at Prestige. Every person there is amazing - from the service technicians to the customer service people to even the service manager. It is also great they always remember you and you even get a greeting from the owner Matthew most times! More

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I brought my car in to replace a flat tire. As this is the second time it happened, we inspected the affected tire to make sure there were no scratches simlar to the one we found last time. To our dismay the second time it happened, we inspected the affected tire to make sure there were no scratches simlar to the one we found last time. To our dismay there were scratches that appeared to be made from a machine as it was the same consistent pattern. We brought this to Patricia's attention, and subsequentally the service manager. They were very helpful in making things right. We booked another service to have the tire specialist "clean it up." More

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I have been a Prestige Volvo customer for 12 years. Everyone in the service department are always friendly and professional. Patricia is extremely helpful, friendly and professional. They take good c Everyone in the service department are always friendly and professional. Patricia is extremely helpful, friendly and professional. They take good care of my care. The waiting area and garages are always clean and well kept. It isn't a terrible experience having to get your car serviced at Prestige Volvo. The only thing that would make it a perfect 10 is if were FREE. Sincerely, Virginia Evers More

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My wife and I bought two cars (XC90 and S60) at this dealership in March 2004. By now, both cars have over 100,000 miles and, having followed the recommended service schedule, we've been problem free du dealership in March 2004. By now, both cars have over 100,000 miles and, having followed the recommended service schedule, we've been problem free during all these years. The service team is friendly, accommodating and receptive to suggestions. At the same time, their recommendations have always proven to be accurate. Above all, they are very professional. The scheduling process is easy and the car is ready when promised. I haven't met the mechanics, but their job is just superb because the cars run like new and, unfortunately for me, they are not any more. I would recommend this Service Department to anybody looking for first class service, not just for their cars but for themselves. More

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Jay Rosen service manager is one of the best! I have had the pleasure of dealing with Jay for the past year and a half after purchasing my first new Volvo car.We first met under some unpleasant circumstance the pleasure of dealing with Jay for the past year and a half after purchasing my first new Volvo car.We first met under some unpleasant circumstances with a window issue.He fully resolved the issue to my satisfaction and went above and beyond to do so.He is a man whos actions speeker louder than words, and always has you walk away satisfied. His service department is a pleasure to visit. All the service advisors act in a professional friendly manner.Even when calling to schedule an appointment the girls couldn't be any nicer.Kudos to the entire depatment and keep up the good work prestige!!! Debbie G. More

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