Ovais Mughal | Page 3

Worst experience I have ever had with a dealership. Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my com Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my complaint. He was pleasant to talk to and said he would look into my concerns. I have not heard back from him yet. Dashboard warning light was on at time vehicle was turned over to buyer (after transaction was completed) was told by salesman (Christian) and second salesperson (Veronica) that the vehicle had been washed and moisture caused a false reading (2 weeks later and has not reset. The car play did not function and we were told by the sales person that it would work if a different type of cord (not available at time of transaction) was used. After several attempts it still does not work. Unauthorized items were added to the final written billing (that we had previously declined) in an obvious act of deception that we caught and was finally removed after bickering for over an hour. Due to the fact we were not financing this vehicle it took four additional days to take delivery after we were originally told it would take a couple of hours by the salesman (later after the money was wired the finance manager said it could take 4 or 5 days). Lies, subterfuge, concealment and various employees conspiring to deceive the buyer. More

by LARE50 Verified Customer Verified Customer

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This isn't our first time buying from Mazda of Elk Grove and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure free buying experience. I wasn't planning to buy a new car this time (I actually brought a friend to look at cars!), but I immediately fell in love with the CX-50 Hybrid. Right away Shay and Vanessa brought out the car for me to test drive. I ended up buying it after receiving an amazing trade in for my 2018 CX-5. Throughout the process, Vanessa and Shay (the dream team) were very attentive, honest, fun and patiently answered all of our questions. They both went above and beyond to make sure I was comfortable with everything. Ovais from the finance Dept was also great, he was prepared and ready to go by the time we sat down with him to sign. The whole process really was fast and seamless and I couldn't be happier. More

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Anahi was very helpful from the beginning of my car buying process. Answered any questions that I had with the car and helped me pick the right one that fit me most with my needs. Overall, a great and buying process. Answered any questions that I had with the car and helped me pick the right one that fit me most with my needs. Overall, a great and smooth buying experience with the dealership and its staff, but I’m happy to have worked with Anahi on getting me my new car. More

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Great and pretty fast service. Duc did a great job. Test drive also went great. Had a good experience. Duc did a great job. Test drive also went great. Had a good experience. More

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Mazda of Elk Grove is very friendly and well organized. Especially, my sales man Eric Fernandez was very considerate and courteous. He helped me and my husband to choose new Mazda CX 50 effectively. I Especially, my sales man Eric Fernandez was very considerate and courteous. He helped me and my husband to choose new Mazda CX 50 effectively. I really do appreciate to Eric and Ovais as well. More

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Enjoyed the sales person who show me a few cars that met my interests and price point. my interests and price point. More

by nate54 Verified Customer Verified Customer

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This dealership worked with me to find the right car for my budget! Overall a positive experience. my budget! Overall a positive experience. More

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The dealership is amazing, friendly and explains thoroughly on everything. Thankful to Duc for taking his time to show us the car. thoroughly on everything. Thankful to Duc for taking his time to show us the car. More

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Eric was a great help in helping me secure my 2022 Pre-Owned MX-5 despite me being a remote buyer. He personally picked me up at the airport & did everything he could to make this deal go smoothly. He Pre-Owned MX-5 despite me being a remote buyer. He personally picked me up at the airport & did everything he could to make this deal go smoothly. He made videos to confirm the condition of the car &made sure the car had everything that was suppose to come with it . Answered all of my questions and confirmed aspects about the car. Eric was such a pleasure to work with. Once at the dealership to finish up the sale, the entire process was smooth and relaxing. Happy to have done business with Eric & his partners at the dealership. They are doing it right! Great experience all around! More

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Mazda of Elk Grove gave me a smooth, honest, and friendly experience great service and fair pricing experience great service and fair pricing More

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