Oulay Inthaphone

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was the GM. For starters, the sales reps aren't as good as they used to be. Robert is gone I think, but also the make up for my hassles he had offered (long story on that) disappeared with him at least that is what Naisha told me... (the little brat). The service department has had turnover. Brian was THE best service tech, but Olay, Chavin (gone) and now Laura, have all been fantastic. Really knowledgeable and do try to help out as much as they can. Service Techs? 100 A+ stars, particularly if you are lucky enough to get Bryon Solomont - EXCEPTIONAL. Timely comms, detailed, easy to understand. Now, booking your service? There is this ONE woman, who singlehandedly would knock the review to -10 stars, Naisha? I think her name is Naisha. She gets 5 stars on the unpleasant scale, 5 stars on the fails customer service and 5 stars on the unpersonable with 22 stars for bad attitude and unfriendliness (and I am a Puertorrican mom! My sons would never survive a second with the nasty attitude. I would love to give this dealership 5 stars again, but when I go back to my first X3 trade-in (a 2010 traded for another X3), then I got an X1, then traded that for ANOTHER X3, my husband bought a car, 2 of my bff's got BMW's ditching Mercedes (they fell in LOVE with the dealer and Pranav the previous GM), then another X3 and now my beautiful X4 that came with baggage and a sleazy sales person who is no longer there. The service Deptartment is 5+stars. The dealership? Needs to work on their bedside customer service manners again. Not what it used to be. I hope my next car will be an X6! More

Report | Print

Great people, and service. Always getting my car back clean, unlike some other BMW dealers who leave the mats and side door sills in dirt. Always getting my car back clean, unlike some other BMW dealers who leave the mats and side door sills in dirt. More

Report | Print

Oulay is a dedicated and caring service tech. I appreciate his efforts in maintaining my vehicle. I appreciate his efforts in maintaining my vehicle. More

Report | Print

Have been going here for years. Great service as always! Very considerate and attentive. Never high pressure. Great service as always! Very considerate and attentive. Never high pressure. More

Report | Print

We're absolutely satisfied with service courtesy and knowledge We will be back and recommend others knowledge We will be back and recommend others More

Report | Print

Been a customer for 10 years at this dealership. Great customer service people to work with.over the years. My experience has been fast and totally competent service! Great customer service people to work with.over the years. My experience has been fast and totally competent service! More

Report | Print

My X5 had a problem with the wiper fluid pumps and my normal mechanic couldn't address it so had to bring it to a dealer. Brought it to Herb Chambers Sudbury and they did a solid job fixing it in a timel normal mechanic couldn't address it so had to bring it to a dealer. Brought it to Herb Chambers Sudbury and they did a solid job fixing it in a timely manner. However, about 5 days later I was on the road in heavy rain and had leaking coming in from the roof. I called them back to explain this had never happened before and the sunroof drains probably got clogged while work was being done the prior week. Oulay in the service department told me this could not possibly be their fault. He told me people always think something goes wrong with the car in their shop but it's never their fault. Great experience so far. Escalated to Justin who also told me they could not be correlated, despite the fact that the leak was coming from the same part of the car where the wiper fluid reservoir is and the drain goes all the way down to the tire (right where the work was done the prior week). Horrible experience and now I'm out another nearly $1k because they would not take any responsibility for their work and insisted it was just a coincidence. I went through with the work because I have a newborn at home and can't afford to go back and forth with them. Don't bring your car here. More

Report | Print

Jack is a very impressive young man Drive persistence followup Tremendous asset to bmw Sudbury followup Tremendous asset to bmw Sudbury More

Report | Print

Oulay was professional and provided excellent customer service. He addressed some additional concerns with the car and helped transfer our preferred service center from California to Sudbury, MA. While wa service. He addressed some additional concerns with the car and helped transfer our preferred service center from California to Sudbury, MA. While waiting, Jaime helped me test drive the i4 xDrive40. He was also professional and helpful with my questions. More

Report | Print

Appointment and loaner was a streamlined process. The service advisor was helpful and overall a good experience The service advisor was helpful and overall a good experience More

Report | Print