Norris Stansbury

I have over, over the months, brought my 2022 Maverick in many times as I drive over 50,000 per year. Every single time, Ford of Clermont has gone above and beyond to make the entire process as easy and effi many times as I drive over 50,000 per year. Every single time, Ford of Clermont has gone above and beyond to make the entire process as easy and efficient as possible. Their valet service allows me to plan ahead and find another means of transportation for work while my car is picked up, serviced and delivered by their amazing staff. This is an invaluable service for me as I do not have the option of being without a way to get to work and my commute is over 160 miles per day! On top of this, their service managers such as Kristine and Yandel, are amazing people. I love the fact that they communicate via text, which allows us to interact in our time and ensure that nothing is missed. From scheduling the service to providing updates and receiving payments, they are always involved so that you can be sure things are done properly and timely. Finally, I love their video walkthroughs! Their service members will literally record a video of their findings and describe what is going on while they are servicing your vehicle. This is incredible in providing the customer with the peace of mind to know that they know what they are doing and your vehicle is functioning as needed. I can't say enough good things about this dealership and I am constantly talking about them to friends and family. Even the high-end dealerships won't provide this level of service. As long as they continue with these things, I will be a Ford of Clermont customer for life and will be purchasing all my future vehicles with them! More

by akarol Verified Customer Verified Customer

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I take my, 2011 Ford F 150 Stx 3. 7 l to them for a service recall, on the Transmission, I was told the park was on back order last september, 2022 and it would be available in Octob 7 l to them for a service recall, on the Transmission, I was told the park was on back order last september, 2022 and it would be available in October now it is going into March 2023 and i havent been able to drive my truck since september 2022 worst service advisors there left numerous call for a call back and not once receive a call back service dept is bad! More

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