Norm Rosen
Norm Rosen at Earnhardt Hyundai  North Scottsdale

Norm Rosen

Service Advisor

Earnhardt Hyundai North Scottsdale

8445 E Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260

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5.0
89 Reviews
5.0

89 Reviews

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89 Reviews of Norm Rosen

January 09, 2026

Dealership Rating
Employee Rating

Great service and a wonderful place to wait for your car. Norm promised the car would be ready in one hour and it was. In and out easily. Thanks Norm Tom Hill More

by tomsuehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Earnhardt Hyundai North Scottsdale responded

Thank you for your fantastic feedback, Tom! We're thrilled to hear you had a great experience and that Norm delivered on his promise. Providing excellent service is our priority, and we’re glad you enjoyed your time with us. We look forward to seeing you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 08, 2026

Dealership Rating
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This dealership worked quickly and efficiently on servicing my car. They communicated well and overall exceeded my expectations. Thank you! More

by ChellyM.
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Earnhardt Hyundai North Scottsdale responded

Thank you for sharing your stellar rating! We are so glad to hear that our team ensured you left with a smile on your face. Don't hesitate to reach out if there's anything else we can assist with! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 23, 2025

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Employee Rating

I came in with a problem with my missing key to my wheel locks and they took care of me quickly and at no cost to me. The car was brand new and when my wife ran over a nail and had to buy a new tire. Low More

by pdarlington21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Paulson

Dec 29, 2025

Earnhardt Hyundai North Scottsdale responded

Thanks for sharing your experience! We're thrilled to hear our team was able to assist you quickly and at no cost. Your satisfaction is our priority, and we’re glad to help with any issues that arise. Enjoy your driving experience! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

May 23, 2025

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We had our previous Tucson hybrid serviced at Earnhardt and worked with Norm so when we were ready to check for another vehicle we visited Earnhardt. We visited twice without anyone making contact with us More

by jb0426hawkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aamir Khan , Kyle in Finance and Austin

May 27, 2025

Earnhardt Hyundai North Scottsdale responded

We appreciate you giving us another chance and we're happy to see Aamir stepped up and helped get you into the vehicle you deserved. Thank you for choosing us for your vehicle needs. We hope you're enjoying your new ride thus far. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

March 27, 2025

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Professional, courteous and dedicated to customer satisfaction. They solved a mechanical problem on my 2022 Elantra N quickly and competently. I would certainly recommend them to others! More

by dagans
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: The mechanic who located and fixed the problem. Ask Norm who that was.

Mar 28, 2025

Earnhardt Hyundai North Scottsdale responded

We’re thrilled to hear about your positive experience and that we could resolve the issue with your Elantra N efficiently. Your recommendation means a lot to us! We look forward to assisting you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 06, 2024

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Had my wife's car in for service. Norm's always on top of it. Smooth and quick service. More

by CarRaider78
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Earnhardt Hyundai North Scottsdale responded

Thanks for the great feedback! We're glad to hear that you and your wife had a smooth experience with Norm. Your satisfaction means a lot to us, and we look forward to serving you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

October 29, 2024

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Facility upgrade and scheduling module has put North Scottsdale Hyundai/ Genesis back on top. Also, team works together to assure world class customer service….no cracks to fall in here. More

by Brutus
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Earnhardt Hyundai North Scottsdale responded

Brutus, thank you for your fantastic review! We're thrilled to hear that our upgrades and team efforts have made a positive impact. We’re committed to providing world-class service and appreciate your support in helping us stay at the top! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

October 17, 2024

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Employee Rating

Norm was great - he followed up to let me know when my car would be ready and did a great job More

by Nhc8811
Recommend Dealer
Yes
Oct 17, 2024

Earnhardt Hyundai North Scottsdale responded

Thank you for sharing your excellent rating! We're lucky to have a great team! Don't hesitate to reach out if there's anything else we can assist with! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

June 10, 2024

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Employee Rating

A/c went out- an emergency in AZ in the summer. Norm got me in promptly for a/c repair combined with regular service. All seems to be working well now. Excellent, responsive service. More

by william.dixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2024

Earnhardt Hyundai North Scottsdale responded

william.dixon, thank you for sharing your positive experience with our services! We understand how crucial it is to have a functioning A/C in AZ summers. We're glad Norm was able to promptly assist you with the repair and regular service. Please don't hesitate to reach out if you need anything else. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

June 03, 2024

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Employee Rating

Had service appointment this week. As usual everything was done as needed. Norm took care of me and it's always great to work with him. It's the only place I go! More

by bluesgirl520
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Earnhardt Hyundai North Scottsdale responded

Hi bluesgirl520, thank you for sharing your positive experience with us! We're thrilled to hear that Norm took great care of you during your service appointment. We appreciate your loyalty and look forward to serving you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

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