Norbert Santos

Worst arm rest repairs in my vehicle ever. I could of just glued it myself I could of just glued it myself More

by Y.MORALES Verified Customer Verified Customer

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It is always good experience for me to service vehicles at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. More

by rusetss Verified Customer Verified Customer

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Been coming here for years! Love this place and their staff! I'll keep coming back here for both of my Toyota's. Love this place and their staff! I'll keep coming back here for both of my Toyota's. More

by MTCROSSMAN Verified Customer Verified Customer

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I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More

by AMATO.TONY2 Verified Customer Verified Customer

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We have been going to Maita since 2008; we have had a grand total of (4) four Service Advisors during that entire time. Over time, two have retired and one has been promoted. That is huge news since it grand total of (4) four Service Advisors during that entire time. Over time, two have retired and one has been promoted. That is huge news since it shows Maita is a company that hires great people who make their careers there. Happy employees take great care of their customers toooooo!!!!! Norbert Santos is our Advisor now. He is perfect and he is the main reason we are now waiting for our brand new 2025 Highlander Platinum Hybrid to arrive. We know how much love he has already shown to our other vehicles; he will take great care of our new one also. More

by NascarBilly Verified Customer Verified Customer

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It was Expensive but I felt like I could trust the dealer vs a local. vs a local. More

by thebassgirls Verified Customer Verified Customer

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Norbert was really great! There was an issue with my tires and he went over and beyond to address my concerns. There was an issue with my tires and he went over and beyond to address my concerns. More

by MRJAUGS07 Verified Customer Verified Customer

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It’s good service we liked it’s so fast oil change and very good bibles very good bibles More

by rafedsaid1597 Verified Customer Verified Customer

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Amazing Great Beautiful Amazing Beautiful Amazing Beautiful Beautiful Wonderful Amazing Beautiful Wonderful Awesome Wonderful Amazing Wonderful Amazing Amazing Beautiful Custom Service. Beautiful Beautiful Wonderful Amazing Beautiful Wonderful Awesome Wonderful Amazing Wonderful Amazing Amazing Beautiful Custom Service. More

by fivestarhomeimprovement Verified Customer Verified Customer

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Maita Toyota has always been one of the best car dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service More

by grumptanaka Verified Customer Verified Customer

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