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Norbert Santos
Norbert Santos | Page 8
Service Manager
Maita Toyota of Sacramento
2500 Auburn Blvd
Sacramento, CA 95821
83 Reviews
Dealership Experience
30 yrs, 2 mos
83 Reviews
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83 Reviews of Norbert Santos
August 30, 2022
I like to take my car for maintenance to Maita Toyota of Sacramento because I am confident that they do good work at a reasonable price. Sacramento because I am confident that they do good work at a reasonable price. More
by CECILIASOTO947
Verified CustomerOther Employees Tagged: Mike Latham, Lee Reloza, Karina Gonzalez, Jason Saephanh, QERIM RACAJ, Dwayne Reyes, Angel Cruz , Priscilla Camacho, Junko Case
July 30, 2022
Well recommended. They take their time Making sure your needs have been met with your vehicle They take their time Making sure your needs have been met with your vehicle More
by Marie
Other Employees Tagged: Mike Latham, Lee Reloza, Val Valadez, Joe Valadao
June 02, 2022
The staff is very courteous and professional and the services provided are outstanding. I am a loyal Maita customer services provided are outstanding. I am a loyal Maita customer More
by HLEONCAIN
Other Employees Tagged: Val Valadez, Angel Cruz , Priscilla Camacho
May 07, 2022
Fantastic job and very professional on time good Kobe and easy to make appointments I love it easy to make appointments I love it More
by WENDEWESNMASERSHA
Other Employees Tagged: Mike Latham, Bryce Shibata, Lee Reloza, Val Valadez, Karina Gonzalez, Jason Saephanh, Joe Valadao, PEDRO VALENCIA MENDOZA, Dwayne Reyes
April 26, 2022
It’s been a pleasure. Promise to be done between 1and 1/2 hrs or 2 and my car was ready for me be2hrs . I am fully satisfied. Promise to be done between 1and 1/2 hrs or 2 and my car was ready for me be2hrs . I am fully satisfied. More
by LDS81077
Other Employees Tagged: Mike Latham, Bryce Shibata, Lee Reloza, Val Valadez, Karina Gonzalez, Jason Saephanh, Joe Valadao, PEDRO VALENCIA MENDOZA, Dwayne Reyes
April 14, 2022
The undercarriage of my car has a panel that needs clips. I was told it would cost $500 to correct. I believe this is an intentionally design flaw that requires repair and should be paid for by Toyota. I pai I was told it would cost $500 to correct. I believe this is an intentionally design flaw that requires repair and should be paid for by Toyota. I paid a large fee to insure that the fundamentals of my car would be repaired as needed. Mayne I should request a refund of that large fee and go somewhere else for my repairs In the future. After my loyalty to your company this feels like a betrayal. Thank you. More
by P.CELESTIN
Other Employees Tagged: Mike Latham, Lee Reloza, Karina Gonzalez, Jason Saephanh, QERIM RACAJ, Dwayne Reyes, Angel Cruz , Priscilla Camacho, Junko Case
April 14, 2022
Extremely satisfied ! Maita Toyota is the only repair facility I trust. Lee Reloza is an amazing employee ! Maita Toyota is the only repair facility I trust. Lee Reloza is an amazing employee ! More
by DAVISMURRAY
Other Employees Tagged: Lee Reloza, Val Valadez
March 02, 2022
The staff are all AWESOME. . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE More
by NSGUAM
Other Employees Tagged: Bryce Shibata, Lee Reloza, Val Valadez, Karina Gonzalez, Joe Valadao, QERIM RACAJ, Angel Cruz , Priscilla Camacho, Junko Case
March 01, 2022
Customer service is not their priority. Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep (Qerim Racaj) that I was there to pick up my car. He point me to go see the person who checked me in. I waited for over 15 min. while that team member chit-chat with his coworker (Dwayne Reyes), laughing and joking with each other (I was standing one desk over from them). I wasn't the only customer standing there waiting for help. I took their business cards because I wanted to call and speak with the Service Manager to file my complaint on poor customer service. When I got home, I looked at their cards and they both were "Assistant Service Manager." What a horrible representation for Maita Toyota. I called Maita Toyota and asked to speak with Norbert Santos, the "Service Drive Manager." Of course he was busy so I was told to leave a message and he will return my call. I left my name and phone number. This is day 3 and no return call. Worst customer service ever. Never going back there for servicing of my car. More
by TH0JTACO
Other Employees Tagged: QERIM RACAJ, Dwayne Reyes, Angel Cruz
February 11, 2022
It has great service working very good fast very good good customer service has Wonderful Experience I always take my car Toyota in Sacramento. good customer service has Wonderful Experience I always take my car Toyota in Sacramento. More
by EESA UNASI
Other Employees Tagged: Bryce Shibata, Lee Reloza, Val Valadez, Jason Saephanh, Joe Valadao, QERIM RACAJ, PEDRO VALENCIA MENDOZA, Angel Cruz , Priscilla Camacho
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