Noah Ventura

Showcase Honda responded

Thank you for your feedback! We're glad to hear that our team made a good and courteous effort to review and resolve the issue with your car. Customer satisfaction is our top priority, and we're committed to ensuring your vehicle receives the best care possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Showcase Honda responded

Thank you so much for sharing your experience with us! We truly appreciate your loyalty and are delighted to hear that Noah and our team have consistently provided you with excellent service. Your willingness to make the drive despite having a closer dealership speaks volumes about the quality of care you receive here. Noah will be thrilled to hear your kind words. We look forward to serving you again in the future and continuing to provide you with the professional and efficient service you deserve. If there's anything else we can do for you, please don't hesitate to let us know. Thank you again for choosing us!

Showcase Honda responded

Thank you for sharing your feedback regarding your recent visit to our dealership. We sincerely apologize for the extended wait time you experienced for an oil change and for any inconvenience caused by our credit card policy. We understand your frustration and want to assure you that providing efficient service and transparent policies are important to us. We regret that we did not meet your expectations in these areas during your visit. Regarding the wait time, we strive to complete services in a timely manner and apologize for any delay that occurred during your appointment. Your time is valuable, and we regret any inconvenience caused by the extended wait. Regarding our credit card policy, we apologize for any confusion or frustration it may have caused. We aim to be transparent about all fees associated with our services, and we will review our policies to ensure clarity for our customers moving forward. To address your concerns directly and to discuss your experience further, please contact our Service Director, Sean Hoopes, at 602-274-3800. Sean is dedicated to addressing customer feedback and ensuring that incidents like this are resolved promptly. Your feedback is invaluable to us as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to regain your trust in our dealership.

Showcase Honda responded

Thank you so much for your fantastic review! We're thrilled to hear that James, Noah, and our tech provided you with amazing service that went above and beyond your expectations. Your satisfaction is our top priority, and we're delighted that our team consistently ensures all your needs are met. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We value your business and look forward to continuing to provide excellent service for you in the future!