Nino Christian Alaman

Easy, no pressure experience. Great customer service, able to submit a lot of info online and made for a quick transaction at the dealership. Great customer service, able to submit a lot of info online and made for a quick transaction at the dealership. More

by rfong13 Verified Customer Verified Customer

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As a first time car buyer, I am glad it was Mazda Roseville! John made sure I got the best salesman to work with, Chris! Everyone was patient with me, did not make me feel stupid when I didn’t unders Roseville! John made sure I got the best salesman to work with, Chris! Everyone was patient with me, did not make me feel stupid when I didn’t understand car terminology. Chris took his time to explain every little detail about the cars to me. When I needed time to look over the cars, John and Chris gave me my space and did not pressure me to buy anything. They were all very respectful of my time! Chris even gave me complimentary key fob sleeves and a little tire pressure thermometer that he had in his desk, SO NICE!! When it came to finances, I was helped out by Scotty, again such a nice gentleman, explained everything to me, didn’t make me feel dumb, and respected my decision when I declined some of the packages that they offered. Overall, Roseville Mazda is the place to be at! If you ever there, ask for John and Chris, they will take care of you! More

by maechetta Verified Customer Verified Customer

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Johnny and Chris did a great job making this a great experience! Could not be happier! experience! Could not be happier! More

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Salesman Chris Alaman was excellent to work with and the dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles and the vehicle had multiple recalls and they said they would have my vehicle for several weeks waiting for a new battery. They gave my wife a 5 seater and didn’t have an equivalent CX90 to give me as a loaner. I have a large family and bought an eight seater for a reason. I had to make multiple complaints to the dealership to get an equivalent CX90. The service department is unprofessional and extremely rude. When I picked up my CX90 after several weeks someone had vandalized the windshield with multiple key scratches. Unbelievable, pretty shocking frankly. I told the manager they are good at selling cars but absolutely terrible at customer service and told him I would be filing a formal complaint with Mazda corporate in regards to the vandalism. Crazy that I’m even writing this. The only level headed professional I delt with at the dealership was Wynette. Jason as the general manager was rude and unprofessional and Bobby the service manager was next level rude. I won’t ever be back and do not recommend Mazda of Roseville sorry to say. The sales experience was 5 star but I wish there was a no star option for the way their staff treated our family. More

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