Bobby Shields

I’m especially driving a 100 mile each direction to this location in order to service my Mazda CX50 hybrid due to the EXCELLENT service all around. Runs on time as estimated. Every one at the service depart location in order to service my Mazda CX50 hybrid due to the EXCELLENT service all around. Runs on time as estimated. Every one at the service department is polite, smiley, kind and patient to provide answers to any question. And all of that is operating as a Swiss clock under an extremely knowledgeable and wonderful service manager, Mr. Shields, who deserves the credit for having such a well run department! While your vehicle is being serviced you can enjoy a hot/cold beverage and a snack in a devoted area. Super satisfied! More

by FOREVERLOVEINPARIS Verified Customer Verified Customer

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The staff was very helpful and seemed to actually care about your experience with buying about your experience with buying More

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Wonderful business and the people were great to work with. All were very welcoming and helpful! with. All were very welcoming and helpful! More

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The dealership was extremely welcoming and friendly. I met everyone from the owner through to the service department managers. What a great crew. It was my first time getting a Mazda and I felt very wel I met everyone from the owner through to the service department managers. What a great crew. It was my first time getting a Mazda and I felt very welcomed into the Mazda family! More

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Mazda Roseville has the best service department around! I am always treated either respect and they are so knowledgeable when it comes to service! Alec and Bobby are the best around! I am always treated either respect and they are so knowledgeable when it comes to service! Alec and Bobby are the best around! More

by ELIZAKAYLEE2004 Verified Customer Verified Customer

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Purchased a new Mazda CX-90 from Jordan yesterday! The whole team was gracious and helpful throughout. They also give you tons of perks like your first year of service included, a 10 year /100k mile w The whole team was gracious and helpful throughout. They also give you tons of perks like your first year of service included, a 10 year /100k mile warranty and more. I was previously in service and decided to upgrade. Thank you to everyone who made it happen. More

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I recently purchased my second vehicle—a Mazda CX-5—from Garrett Oxnaes, and once again, the experience was outstanding from start to finish. Garrett is everything you hope to find in a salesperson: know Garrett Oxnaes, and once again, the experience was outstanding from start to finish. Garrett is everything you hope to find in a salesperson: knowledgeable, transparent, and genuinely focused on making sure you feel comfortable and confident in your decision. There was never any pressure, just honest communication and thoughtful guidance throughout the entire process. He made everything feel seamless and efficient, which I truly appreciated. What also sets this experience apart is the overall team at Mazda Roseville. Every person I interacted with brought a level of professionalism and care that feels increasingly rare. They truly bring back the human side of the car-buying experience and go out of their way to ensure you feel valued and well taken care of. I highly recommend Garrett and the team at Mazda Roseville. This is my second purchase with him, and I wouldn’t go anywhere else. More

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Garrett is the reason we buy here and we will recommend to all …. The Driebe family is the best around … max in finance was great and Marco is the man recommend to all …. The Driebe family is the best around … max in finance was great and Marco is the man More

by carolfong123 Verified Customer Verified Customer

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Garrett is the best in the business… we only buy Mazdas because of him and the ownership because of him and the ownership More

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Oil change done on a Saturday. Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident w Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident with risk of impending my brakes! Left message for manager. No call the following Monday. Heard from manager Wednesday. Manager gave excuses why the light was on and denied touching any part of the fuse panel! The whole conversation concentrated on none of the above being their fault! I felt so uneasy and ended up going to another Mazda dealership to have my oil light reset. I never asked for anything but acknowledgment of their mistake and an apology and to complete the service I paid for and reset the light. I was so concerned the maintenance wasn’t actually done! Instead I heard how my car is just old. The reception staff reported being short staffed being the reason I couldn’t get a call until the following mid week when I had a concern about the service I just received. The way I see it- if this is the kind of reaction and support I get when the concern is on the minor side but important- I couldnt imaging actually having a real concern and being treated the way I was and not supported. I will not be returning. I will avoid the dealership all together and drive out of my way to Sacramento for service and purchase of my new Mazda in October! More

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