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Dylan Thayer
Dylan Thayer at Mazda Roseville

Dylan Thayer

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.9
16 Reviews
4.9

16 Reviews

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16 Reviews of Dylan Thayer

August 24, 2026

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Employee Rating

I’m especially driving a 100 mile each direction to this location in order to service my Mazda CX50 hybrid due to the EXCELLENT service all around. Runs on time as estimated. Every one at the service depart More

by FOREVERLOVEINPARIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields, Steven Harris, John Ryan Driebe, Jaik Willmon

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Aug 24, 2026

Mazda Roseville responded

We're truly honored that you travel such a long distance to service your Mazda CX-50 Hybrid with Mazda Roseville! We're so happy to hear that our team consistently provide the care you deserve. Thank you for trusting Mazda Roseville with your vehicle. We truly appreciate your continued support and we look forward to seeing you again.

August 23, 2026

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Employee Rating

I really don’t like this part of your survey. You should reconsider this part. More

by bmcpeak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2026

Mazda Roseville responded

Thank you for sharing your feedback. We appreciate you taking the time to let us know how you feel about this part of the survey. We value your input and will make sure your feedback is shared for consideration. Thank you for choosing Mazda Roseville.

August 20, 2026

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Employee Rating

Courteous, efficient n, responsive. Returned vehicle as soon as possible Staff, Dylan in particular, was very helpful More

by Senseibates
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

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Aug 20, 2026

Mazda Roseville responded

We're so glad to hear Dylan and our team provided courteous, efficient, and responsive service! We're happy we could get your vehicle back to you as quickly as possible and that Dylan was especially helpful throughout your visit. Thank you for choosing Mazda Roseville!

August 07, 2026

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Great and Dylan explained everything so well. Will return and refer others to Roseville Mazda More

by Jim07_21
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

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Aug 11, 2026

Mazda Roseville responded

We're so glad Dylan made your service experience such a positive one! It's great to hear that his explanations gave you confidence in the work being done. Thank you for choosing Mazda Roseville. We look forward to seeing you again!

August 01, 2026

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Employee Rating

Dylan blows me away how he can store allllll that information in his brain. Customer service is key and he is a champion ?? More

by khloesyaya72
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

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Aug 03, 2026

Mazda Roseville responded

We're so happy to hear Dylan made such a great impression! Thank you for your kind words and for recognizing his hard work. We look forward to seeing you again.

July 11, 2026

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Employee Rating

I had a greay experience with ny advisor, Dylan. He was friendly and professional. I plan to see him when I come back for all my services if at all possible More

by Kishacotton
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

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Jul 13, 2026

Mazda Roseville responded

We're so happy to hear you had a great experience with Dylan! We're glad his friendly and professional service made your visit a positive one. Thank you for choosing Mazda Roseville, we truly appreciate your trust and look forward to welcoming you back for your future service visits.

July 02, 2026

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Employee Rating

The work required that Mazda keep my car overnight to wait for a part. I think they forgot to call me the following day when it was ready. ALSO...I am VERY disappointed that the dealership charged me $22 More

by Farndupre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Thayer

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Jul 08, 2026

Mazda Roseville responded

Thank you for your feedback, and we're sorry to hear the follow-up call didn't come through as expected, we're looking into this with the team to help ensure better communication going forward. On the card fee: cash and debit payments have no added cost, and a 3% fee applies only to credit card transactions. We understand that's an added frustration on top of a larger bill, and we appreciate you bringing it to our attention. If you have any additional feedback, please don’t hesitate to reach out to our service manager, Bobby Shields at 916-755-5630.

June 27, 2026

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Employee Rating

Dylan was promoted, courteous and honest with me. I’d recommend him to anyone needing service More

by WEG2907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2026

Mazda Roseville responded

We're so glad Dylan provided prompt, courteous, and honest service throughout your visit. Your recommendation means a lot to us. Thank you for choosing Mazda Roseville, and we look forward to serving you again!

June 24, 2026

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Employee Rating

Dylan was amazing and very clear on what to expect for the service performed. The check in and estimated time to complete was spot on. Very professional experience. Thank you More

by thastx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 25, 2026

Mazda Roseville responded

We’re so happy to hear Dylan provided such a great service experience. Thank you for your kind words. We're glad he clearly communicated what to expect and that the check-in process and completion time were exactly as promised. We truly appreciate your trust in Mazda Roseville!

June 13, 2026

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Employee Rating

It was friendly and very quick service. The place was an easy access to the service in an out facility. More

by alexedjul
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

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Jun 15, 2026

Mazda Roseville responded

We’re so happy to hear you had a friendly and efficient service experience. We're glad the process was quick and convenient from start to finish. Thank you for choosing Mazda Roseville.

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