Nicole Dobbs

Nicole always provides excellent customer service. She is the reason I will continue to go to Elder Ford for my service needs. She is the reason I will continue to go to Elder Ford for my service needs. More

by jkeller5 Verified Customer Verified Customer

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We received excellent customer service from Elder and were very satisfied. We would recommend them to anyone. were very satisfied. We would recommend them to anyone. More

by KELLYEO13 Verified Customer Verified Customer

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Elder Ford is the most affordable dealer of all the Ford dealers in the Bay area. IT is a corporately-owned dealership, but the people make the dealership. dealers in the Bay area. IT is a corporately-owned dealership, but the people make the dealership. More

by Ruby Verified Customer Verified Customer

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Excellent Service I recommend it, I got good treatment. the seller Sergio and rervicial he helped me for a the seller Sergio and rervicial he helped me for a More

by bco571008 Verified Customer Verified Customer

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Very quick, and everyone was very knowledgeable Communication was great with the text messaging and the videos Communication was great with the text messaging and the videos More

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Nicole was very helpful and professional. She answered all of my questions and was knowledgeable. She answered all of my questions and was knowledgeable. More

by LAPP.STEPHEN Verified Customer Verified Customer

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Elder Ford provided excellent customer service in every sense of the word. I was very impressed with the entire experience. sense of the word. I was very impressed with the entire experience. More

by Joseph Verified Customer Verified Customer

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There must not be a Service Manager or he doesn’t leave his office. When I arrived I waited outside my car for 15 min while three guys stood around talking, finally, I went over to get help. While inside a his office. When I arrived I waited outside my car for 15 min while three guys stood around talking, finally, I went over to get help. While inside again I waited around while Nicole was not present and not one other service tech offered help just chatted amongst themselves. I brought my Explorer in three weeks ago for AC repaired for $1,500. that lasted a few days. I then brought it back on a Thursday and did not hear one word until the following Tuesday causing me to miss work. Calls to the service dept were routed to various voice mails. Result of these five days was another leak discovered. when the first one was fixed, the tech did not wait for it to pressurize. Result was another $2,500. to fix. That’s $4,000. on a car I was going to trade into Elder for a new one. A wasted $1,500. Why would I trust the sales dept to be any different from the service dept? Would I be just as ignored? Is the sales manager just as invisible as the service manager? I have had either F150 or Explorer as I believe they are the best Ford makes and best in class, but I prefer to purchase it from a reputable dealer. I have done business with Brandon Ford in the past and will probably return. All the best More

by HWCUSTIN Verified Customer Verified Customer

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Got me in quickly, and took care of my recall in a day. Staff was courteous and friendly. Staff was courteous and friendly. More

by Ryan Verified Customer Verified Customer

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I made an appointment and rented a car so it could sit a whole day before anyone looked at it. Picked up the vehicle and went elsewhere. whole day before anyone looked at it. Picked up the vehicle and went elsewhere. More

by cybersystems Verified Customer Verified Customer

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