Nick Shellberg
Nick Shellberg at BMW of Orland Park
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Nick Shellberg

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
51 Reviews
4.5

51 Reviews

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51 Reviews of Nick Shellberg

December 20, 2024

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Professional and friendly people, nice remodeled waiting area (no snacks provided) but long wait time. Provided car wash needs to include wheel wash. More

by SHONDRAS
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Recommend Dealer
Yes

December 19, 2024

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Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process More

by CHYANNEJONES
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Recommend Dealer
Yes
Dec 19, 2024

BMW of Orland Park responded

We're delighted to hear about your smooth and efficient experience at BMW of Orland Park! Our team strives to provide professional and friendly service, so it's great to know we hit the mark. Thanks for choosing us!

December 18, 2024

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Great service. I did not wait long and did not try to sell me anything. More

by CHRISGRAEFEN
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Recommend Dealer
Yes
Dec 18, 2024

BMW of Orland Park responded

Chris, it's great to hear you had a five-star service experience at BMW of Orland Park! Thanks for stopping in.

December 16, 2024

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Travel 45 minutes anytime I need services. Orland Park is the place to be the staff and ambiance are always personable and professional. More

by C.TASHON
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Recommend Dealer
Yes

Other Employees Tagged: Alvin Crowder, James Hatchett, Jason Jakubowski , Sid A. 12 stars!

Dec 16, 2024

BMW of Orland Park responded

We're delighted to hear that the drive is worth it for you and that our team at BMW of Orland Park consistently provides a personable and professional experience. Thank you for your loyalty!

Dec 16, 2024

BMW of Orland Park responded

Thank you so much for your loyalty and for making the trip to visit us! We're thrilled to hear that you find Orland Park to be worth the drive. Our team strives to provide a personable and professional experience, and we're so glad that comes through. We truly appreciate your trust and look forward to continuing to provide you with top-notch service in the future! Best Wishes, BMW Of Orland Park

December 15, 2024

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Didn’t change the battery on my key fob but asked me to check a light and come back in if it’s on and he would change it. First of all, what light? Secondly why am I doing your job? A couple days later I More

by NEVAREZN17
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Recommend Dealer
No
Dec 16, 2024

BMW of Orland Park responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and lack of clarity you encountered during your visit. Ensuring our customers feel supported and receive clear communication is essential, and we regret that we fell short in this instance. Asking you to check the light yourself was not the level of service we aim to provide. Your feedback regarding the staff and management is being taken seriously, and we’ll address it internally to ensure we improve. We’re glad to hear you received excellent service at another BMW location, but we’d like the opportunity to regain your trust and demonstrate the quality of care you should always expect from us. Please don’t hesitate to reach out directly so we can assist further and make things right. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

December 13, 2024

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Nick is very helpful guy its my second time i go to the dealership and helps me with my car gets the job done. Thank you More

by Yusuf
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Recommend Dealer
Yes
Dec 13, 2024

BMW of Orland Park responded

Yusuf, we're delighted to hear that Nick has been so helpful during your visits to BMW of Orland Park. We appreciate your continued trust in us and look forward to assisting you again!

December 13, 2024

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The space is clean, nice and cozy. The atmosphere was a calm and inviting place to be. More

by REGGIEDLEE
Recommend Dealer
Yes
Dec 13, 2024

BMW of Orland Park responded

Thanks so much for this awesome review. We look forward to your next visit to BMW of Orland Park!

November 28, 2024

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Everytime I get service, my car comes back with something needing attention. Becoming frustrating each time More

by RXREP22
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Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Dec 02, 2024

BMW of Orland Park responded

We apologize for the frustration you've experienced with our service at BMW of Orland Park. Your feedback is important to us, and we'll work on improving your experience in future visits. Please reach out if there's anything specific we can address right away!

November 25, 2024

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Nick shellberg and Mgr Brian Coster were phenomenal. My son had recently passed away and I brought it to another dealership for service . 2 months later I decided I would purchase the vehicle. I retur More

by SNOBOARDER1018
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Recommend Dealer
Yes

Other Employees Tagged: Brian Coster

Nov 26, 2024

BMW of Orland Park responded

Thank you for sharing your heartfelt experience with Nick and Brian at BMW of Orland Park. We're truly grateful to have them on our team, providing exceptional service during such a challenging time. It's wonderful to know they were able to assist you so thoroughly and ensure your vehicle is ready for Virginia. We are here to help with any questions you have.

November 24, 2024

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I have purchased many vehicles from this dealership and I have to say it’s actually the best one I ever purchased from thanks to the GM Will and sales person Mahdi they made everything easy and a smooth proc More

by NATOURFATHI
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Recommend Dealer
Yes
Nov 26, 2024

BMW of Orland Park responded

We're delighted to hear that Will and Mahdi made your experience at BMW of Orland Park exceptional! Thank you for your continued trust in us, and we look forward to assisting with any future vehicle needs.

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