Nick Rizzotto

As I said in my first review, the sales team (especially Kelli Slavens) went above and beyond what I truly expected from them. They gave us the best car buying experience that I have ever had in my life and Kelli Slavens) went above and beyond what I truly expected from them. They gave us the best car buying experience that I have ever had in my life and at 75 YOA, I have had many. They were always friendly, curteous, caring, and patient during our experience with them. I'm not sure whether the Finance Department is considered part of the sales team or not, but there are a couple of things that could have expedited and made the experience even better. One thing is that they should ALWAYS do is identify who they are immediately in verbal communications. They do in written communications, so they should in verbal as well. I never had that problem with the sales personnel. The other thing they should ALWAYS do is to verify the email address with the customer before sending any emails (especially documents). That mistake could have saved the two extra days that it cost in the transaction. Other than that, I still say it was THE BEST experience that I have had and I would recommend the Fred Martin Superstore for anyone who needs to purchase a vehicle. More

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Very professional and courteous really up to date on everything that's associated with the oil changing department I was really impressed everything that's associated with the oil changing department I was really impressed More

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As a first time car buyer, Joe B. and his manager Nick helped me out. They made sure everything went smoothly. I was able to go home in a car that I felt comfortable, and safe in. Ve and his manager Nick helped me out. They made sure everything went smoothly. I was able to go home in a car that I felt comfortable, and safe in. Very happy customer! More

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Friendly and works with you. Sympathetic to you wants and needs. From beginning to drive home most pleasant experience 😁 Sympathetic to you wants and needs. From beginning to drive home most pleasant experience 😁 More

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Great experience, Trey was very helpful. Came in to see a vehicle that wasn't quite what I was looking for, so he showed me several others. Purchased a car from another dealer, but the sal Came in to see a vehicle that wasn't quite what I was looking for, so he showed me several others. Purchased a car from another dealer, but the sales person and dealership were not even close to the service and attention I received at Fred Martin More

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We purchased our Escalade from Kelli Slavens and she was awesome. She truly cares about the needs and concerns of her customers and it shows. She makes purchasing a vehicle a pleasant and organized experi awesome. She truly cares about the needs and concerns of her customers and it shows. She makes purchasing a vehicle a pleasant and organized experience. KUDOS to Kelli ! More

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Mike did an amazing job! Wouldn’t want anyone else to complete the deal with! Wouldn’t want anyone else to complete the deal with! More

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We picked out a car and we’re told they would have it ready in five days. Also told we would be kept updated. No updates were given until I called and then it took hours, to be passed around to other peo ready in five days. Also told we would be kept updated. No updates were given until I called and then it took hours, to be passed around to other people. Six days later was informed that car was not ready, and we would need to find another option. Once we got through that mess we did the paperwork and was told they just needed to gas it up and put the tags on it, 15-30 minutes. 3 hours later still waiting- they completely forgot we were there, even though they told us several times 15 minutes! Then the following day I received a phone call that we needed to come back to re-sign the paperwork because they put incorrect information on the contract ( we live an hour away). Overall not a great experience, not sure I can recommend your service More

by AUDRIE1217 Verified Customer Verified Customer

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I bought a used 2019 Ram 3500 from them in July last year. I drove from the Buffalo area, with an appointment, I waited for over an hour to see the finance dept, a few months later my batteries died, so year. I drove from the Buffalo area, with an appointment, I waited for over an hour to see the finance dept, a few months later my batteries died, someone changed them out with a 2013. I left messages but no one ever got back to me. $500 for 2 new batteries 4 months after I bought an $83k vehicle. I would not recommend or buy another vehicle from them. I should have just gotten back in my truck and left. More

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Will never forget my first car purchase! Thank you Fred Martin for the great service and flexibility Thank you Fred Martin for the great service and flexibility More

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