Taylor Black

The dealership was very helpful they were polite and answered every question and concern that I had about my service answered every question and concern that I had about my service More

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I have an extended warranty an they Never use it. They break parts and charge you to fix it. They break parts and charge you to fix it. More

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Easy friendly service. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas. More

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Sales and service work hand and hand to earn and retain your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin Superstore speaks earned loyalty. More

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Friendly and professional. Listened to my explanation of the problem. Took a month to get the parts in. Now have to wait for cold weather to see if correctly repaired. Listened to my explanation of the problem. Took a month to get the parts in. Now have to wait for cold weather to see if correctly repaired. More

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My experience with Fred Martin service department has always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed wit always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed with the newer vehicle evaluation and quote formats (technician videos and pictures provided), along with the extensive final repair report that is included with the invoice. Overall level of customer service and repair is 5 star! More

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Service department did a great job with repairs on our vehicle and went above and beyond vehicle and went above and beyond More

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I had a mishap with my vehicle due to a warranty issue with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN service department ,Taylor Black was awesome, Taylor greeted me, welcomed me, and took sincere care with empathy to my situation, I moved from Michigan to Ohio recently, and soon will be looking into a New Vehicle, FRED MARTIN staff and Service Department really cares and it shows you have a new loyal customer for years to come. Thank You Taylor More

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I give this dealership a 100/10 for customer service and satisfaction. I didn’t even buy my most recent vehicle from here, but they still didn’t disappoint. Taylor in the service department didn’t waste any satisfaction. I didn’t even buy my most recent vehicle from here, but they still didn’t disappoint. Taylor in the service department didn’t waste any time helping get my jeep wrangler in as soon as possible. He even went above and beyond to get things situated with my warranty coverage. He kept me posted along the way and the service technician that worked on my car even sent me a video introducing himself and going into detail about the issue with my jeep. I never had to call around once to find out when it would be ready. No matter what dealership you buy your car from, if you need repairs, I would strongly recommend Fred Martin Jeep Dodge and Ram. Their professionalism and sense of urgency is phenomenal. I only wish I had brought my Jeep from Fred Martin instead. Thank you so much Taylor and the master service technician Josh for making things easier, and making my jeep run like it should now. More

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Very happy with the service, the video and the description of the repairs needed was an excellent service. I had to have at least 7 repairs done and all were great and they were honest about all m description of the repairs needed was an excellent service. I had to have at least 7 repairs done and all were great and they were honest about all my questions. Jimmy and Scott were great to work with. I also bought this SUV from here 2 years ago and it has driven like a dream More

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