Mike Loucks
Mike Loucks at Fred Martin Superstore

Mike Loucks

Service Advisor

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.8
98 Reviews
4.8

98 Reviews

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98 Reviews of Mike Loucks

May 16, 2026

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Employee Rating

I have an extended warranty an they Never use it. They break parts and charge you to fix it. More

by tammym1977
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Recommend Dealer
No
May 20, 2026

Fred Martin Superstore responded

Hi Tammy. We apologize for any miscommunication on our behalf. We are showing that, on your last repair, all parts that fell under your extended warranty were covered and you were only charged for the deductible on the warranty. There were other repairs authorized on the vehicle that did not fall under this warranty coverage. We again apologize for any confusion and we thank you for your review.

April 20, 2026

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Sales and service work hand and hand to earn and retain your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin More

by Tom P.
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Black , Rob Zabel sales

Apr 23, 2026

Fred Martin Superstore responded

Thank you so much for your kind words and for your continued support, Tom. Your business means the world to us. Thank you again and we look forward to your next visit!

April 05, 2026

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Very pleasant atmosphere and an xcellent vehicle purchasing experience. Salesman Matt Miller was tremendously knowledgeable and very patient. Would definitely recommend this dealership and salesma More

by D Large
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Miller, Joe Van Jura , Amy Moore

Apr 06, 2026

Fred Martin Superstore responded

We are thrilled to hear that our team could create a great truck buying experience! Thank you for your kind words and for choosing our business. Congratulations on your new Ram and we look forward to seeing you again!

January 24, 2026

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Service department did a great job with repairs on our vehicle and went above and beyond More

by generalcandc
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Black

Jan 26, 2026

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

January 05, 2026

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Couldn’t expect anything better from the Information updates and how the services were performed. More

by Todd
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Recommend Dealer
Yes
Jan 05, 2026

Fred Martin Superstore responded

Thank you so much for your kind words and for choosing our team! We look forward to seeing you again!

November 21, 2025

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Employee Rating

They were very helpful and kept me informed as to what was going on with the car. More

by Baha5688
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Black

Nov 21, 2025

Fred Martin Superstore responded

Thank you so much for your 5-star rating and for your business! We look forward to your next visit!

November 09, 2025

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Great service personnel. I have always been pleased that they will let you know which repairs are a priority and which ones can wait till next time. Allowing you to budget fo More

by BATTY.KEVIN@GMAIL.COM
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Recommend Dealer
Yes
Nov 10, 2025

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for choosing our team! We look forward to your next service visit!

October 21, 2025

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Mike in service is a great knowledgeable service manager. He keeps his customers in the loop and follows thru very well. More

by michaelmortier
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Recommend Dealer
Yes
Oct 21, 2025

Fred Martin Superstore responded

Thank you so much for your kind words about Mike and our team. We're happy to hear we could provide you with a great service! Thank you for your business and we look forward to seeing you again!

October 07, 2025

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Excellent and professional and outstanding service. The only place I’ll let service my vehicle. More

by TaraP
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Recommend Dealer
Yes

Other Employees Tagged: Scott Szilagyi

Oct 08, 2025

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for your business, Tara! We look forward to seeing you again!

September 07, 2025

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Employee Rating

My service advisor Michael Loucks was terrific! Wonderful experience overalll and Jeep performance is much improved. More

by janaspac
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

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