Nick Marshall
Nick Marshall at Ken Ganley Toyota Pittsburgh
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Nick Marshall

Sales & Leasing Consultant

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.9
156 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

4 yrs, 9 mos

4.9

156 Reviews

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156 Reviews of Nick Marshall

March 31, 2025

Dealership Rating
Employee Rating

Nick helped us right away and took a test drive. The process was smooth and the dealership was very accommodating. Nick kept on top of the process and all was well. I had to wait a little while for More

by Kentcomo44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 31, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Toyota Pittsburgh!

March 30, 2025

Dealership Rating
Employee Rating

I bought a used ram. I got home and the ball joint was creaking. The service department replaced upper and lower control arms and stabilizer link at no charge. Loaned me More

by t.shortall944
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce

Mar 31, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you so much for choosing Ken Ganley Toyota Pittsburgh! Please let us know if we can be of any more assistance.

March 28, 2025

Dealership Rating
Employee Rating

Nick was very professional and answered all of my questions. Jared was also professional. I would recommend both of them. More

by Bhslice13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Fleming, Robert Killmeyer

Mar 28, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 27, 2025

Dealership Rating
Employee Rating

Best salesman I've ever had great company to deal with. They will explain everything for you. Thanks More

by SURAZ.NEPAL100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

March 22, 2025

Dealership Rating
Employee Rating

Good guys, willing to work with me to get close to my budget while offering fair value. More

by MAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Fleming, Josh Bruce

Mar 24, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Jared, Nick, Josh, and our team. We're glad to hear we delivered such a great experience!

March 15, 2025

Dealership Rating
Employee Rating

I had a great experience buying a Toyota Cross , my saleman and everyone there were above and beyond professional and kind very knowledgeable . As a woman I appreciate this , not many dealers are lik More

by Lwatson1960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you so much for choosing Ken Ganley Toyota Pittsburgh! Please let us know if we can be of any more assistance.

March 15, 2025

Dealership Rating
Employee Rating

Nick was very professional, knowledgeable and very easy to deal with. He answered all my questions and concerns quickly and correctly. I would recommend him to any and all friends and family. He knew ev More

by buick60lvr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Fleming

Mar 16, 2025

Ken Ganley Toyota Pittsburgh responded

Thanks for your feedback on your recent visit to Ken Ganley Toyota Pittsburgh. It's great to hear that Nick and the team were able to assist you and that you had such a positive experience.

March 03, 2025

Dealership Rating
Employee Rating

The staff was friendly worked efficiently and made sure I was comfortable before moving on to the next step everyone worked together to make sure I was pleased with the service and purchase was smooth from b More

by B.shareena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2025

Ken Ganley Toyota Pittsburgh responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Toyota Pittsburgh!

February 10, 2025

Dealership Rating
Employee Rating

If you’re looking for Toyota RAV4 2025 stop by Ken Ganley Toyota Route 51 Pleasant Hills Pittsburgh. Great service right as you open the door you are welcome. My Service man was Nick, you can tell he More

by Woodieford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 11, 2025

Ken Ganley Toyota Pittsburgh responded

Here at Ken Ganley Toyota Pittsburgh, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Nick, and it was a pleasure having you at the dealership. We appreciate your review! Congratulations on your new 2025 Toyota RAV4!

February 08, 2025

Dealership Rating
Employee Rating

They do not stand behind the product they sell. In 50 years the worst service I have ever received for a car. More

by MSINGER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2025

Ken Ganley Toyota Pittsburgh responded

Dear MSINGER3, We regret we were unable to assist you with your concern. We consulted with Toyota and have followed all their protocols. We suggest you take your concerns back to Toyota to see if they can assist you.

Feb 10, 2025

Ken Ganley Toyota Pittsburgh responded

Dear MSINGER3, We regret we were unable to assist you with your concern. We consulted with Toyota and have followed all their protocols. We suggest you take your concerns back to Toyota to see if they can assist you.

Feb 13, 2025

MSINGER3 responded

It's definitely frustrating when your car doesn't live up to the advertised MPG, especially when it's such a significant difference. Here's a breakdown of how to approach the dealership, along with some important considerations: 1. Gather Your Evidence: * Document everything: Keep detailed records of your gas fill-ups, mileage, and calculations. Apps like Fuelly or even a simple spreadsheet can be helpful. The more data you have, the stronger your case. * Driving conditions: Be prepared to discuss your driving habits. City driving, aggressive driving, and using features like air conditioning can all lower MPG. However, even with these factors, a 16-20 MPG difference is substantial. Try to estimate the percentage of city vs. highway driving you do. * Compare to similar vehicles: See if you can find reports from other drivers with the same make and model. Websites like Fuelly or even forums dedicated to your car model can provide real-world MPG data. This helps show if your experience is typical or if your car might have an issue. * Check for recalls or TSBs: Search online (NHTSA website is a good resource) for any recalls or Technical Service Bulletins (TSBs) related to fuel economy for your car model. A TSB is issued by the manufacturer to address known issues, and there might be a fix available. 2. Your Response to the Dealership (Be polite but firm): * Reiterate the discrepancy: "I'm consistently getting 26-30 MPG, significantly lower than the 46 MPG advertised on the window sticker. I've been tracking my mileage meticulously [show them your records]." * Acknowledge driving conditions (but don't make excuses): "While I understand that driving style and conditions can affect MPG, the difference is too large to be explained by these factors alone. I'd estimate my driving is approximately X% city and Y% highway." * Ask for clarification: "Can you explain why there's such a large gap between the advertised MPG and my actual results? What testing methods were used to achieve the 46 MPG figure on the sticker?" * Inquire about potential issues: "Are there any known issues with this model that could affect fuel economy? Have you received any other complaints about similar MPG discrepancies? Are there any recalls or TSBs related to fuel economy for my vehicle?" * Propose solutions: * Diagnostic check: "I'd like the car to be thoroughly checked by your service department to identify any potential problems that could be impacting fuel economy." * Compare to a similar vehicle: "Could I test drive another vehicle of the same make and model to compare its MPG performance to mine?" * Escalate if necessary: "If the issue cannot be resolved, I'd like to discuss this further with the sales manager or the general manager." 3. If the Dealership Is Uncooperative: * Contact the manufacturer: Reach out to the car manufacturer's customer service department. They might be more willing to investigate. * File a complaint with the FTC: The Federal Trade Commission (FTC) handles complaints about deceptive advertising. While they might not resolve your individual case, it helps them track patterns of complaints. * Check your state's consumer protection agency: Many states have agencies that protect consumer rights. * Consider legal action (small claims court): If all else fails, you might consider taking the dealership to small claims court. However, this should be a last resort. Important Considerations: * EPA estimates are just that – estimates: The MPG figures on the window sticker are based on standardized tests, but real-world driving conditions can vary significantly. It's rare to achieve the exact sticker MPG. However, a 16-20 MPG difference is excessive. * "Your mileage may vary" is a real disclaimer: This disclaimer acknowledges that actual MPG will vary. But again, it doesn't justify a huge discrepancy. * Lemon laws: Lemon laws vary by state, but they generally apply to vehicles with significant defects that cannot be repaired after a reasonable number of attempts. Fuel economy issues might not qualify, but it's worth checking your state's laws. Be persistent, polite, and organized. The more information you have, the better equipped you'll be to address the issue with the dealership and potentially get some resolution.

Feb 13, 2025

MSINGER3 responded

It's definitely frustrating when your car doesn't live up to the advertised MPG, especially when it's such a significant difference. Here's a breakdown of how to approach the dealership, along with some important considerations: 1. Gather Your Evidence: * Document everything: Keep detailed records of your gas fill-ups, mileage, and calculations. Apps like Fuelly or even a simple spreadsheet can be helpful. The more data you have, the stronger your case. * Driving conditions: Be prepared to discuss your driving habits. City driving, aggressive driving, and using features like air conditioning can all lower MPG. However, even with these factors, a 16-20 MPG difference is substantial. Try to estimate the percentage of city vs. highway driving you do. * Compare to similar vehicles: See if you can find reports from other drivers with the same make and model. Websites like Fuelly or even forums dedicated to your car model can provide real-world MPG data. This helps show if your experience is typical or if your car might have an issue. * Check for recalls or TSBs: Search online (NHTSA website is a good resource) for any recalls or Technical Service Bulletins (TSBs) related to fuel economy for your car model. A TSB is issued by the manufacturer to address known issues, and there might be a fix available. 2. Your Response to the Dealership (Be polite but firm): * Reiterate the discrepancy: "I'm consistently getting 26-30 MPG, significantly lower than the 46 MPG advertised on the window sticker. I've been tracking my mileage meticulously [show them your records]." * Acknowledge driving conditions (but don't make excuses): "While I understand that driving style and conditions can affect MPG, the difference is too large to be explained by these factors alone. I'd estimate my driving is approximately X% city and Y% highway." * Ask for clarification: "Can you explain why there's such a large gap between the advertised MPG and my actual results? What testing methods were used to achieve the 46 MPG figure on the sticker?" * Inquire about potential issues: "Are there any known issues with this model that could affect fuel economy? Have you received any other complaints about similar MPG discrepancies? Are there any recalls or TSBs related to fuel economy for my vehicle?" * Propose solutions: * Diagnostic check: "I'd like the car to be thoroughly checked by your service department to identify any potential problems that could be impacting fuel economy." * Compare to a similar vehicle: "Could I test drive another vehicle of the same make and model to compare its MPG performance to mine?" * Escalate if necessary: "If the issue cannot be resolved, I'd like to discuss this further with the sales manager or the general manager." 3. If the Dealership Is Uncooperative: * Contact the manufacturer: Reach out to the car manufacturer's customer service department. They might be more willing to investigate. * File a complaint with the FTC: The Federal Trade Commission (FTC) handles complaints about deceptive advertising. While they might not resolve your individual case, it helps them track patterns of complaints. * Check your state's consumer protection agency: Many states have agencies that protect consumer rights. * Consider legal action (small claims court): If all else fails, you might consider taking the dealership to small claims court. However, this should be a last resort. Important Considerations: * EPA estimates are just that – estimates: The MPG figures on the window sticker are based on standardized tests, but real-world driving conditions can vary significantly. It's rare to achieve the exact sticker MPG. However, a 16-20 MPG difference is excessive. * "Your mileage may vary" is a real disclaimer: This disclaimer acknowledges that actual MPG will vary. But again, it doesn't justify a huge discrepancy. * Lemon laws: Lemon laws vary by state, but they generally apply to vehicles with significant defects that cannot be repaired after a reasonable number of attempts. Fuel economy issues might not qualify, but it's worth checking your state's laws. Be persistent, polite, and organized. The more information you have, the better equipped you'll be to address the issue with the dealership and potentially get some resolution.

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