Nick Koch | Page 5

Lost key, 2 hour oil change/tire rotation wound up 6 hours. Missed my medical appt. I was told a replacement key would take an hour round trip, questioned why key could not be couriered over. Was told t hours. Missed my medical appt. I was told a replacement key would take an hour round trip, questioned why key could not be couriered over. Was told that it would take 2 hours to program new key. Was not told that my spare key would have to be reprogrammed. Big excuse was that new bldg. under construction had caused much turmoil. I asked for a loaner and was called by Enterprise car rental who demanded a $50 returnable fee. The loaner program seemed to be nonexistent until I refused to pay Enterprise suggesting that Kia North pay. Loaner car wa finally authorized even though Kia North possessed my undriveable car. Overall, a very poor first visit (and maybe last visit). More

by wjjseans Verified Customer Verified Customer

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Poor communication and follow up. . Service manager rude. Have not been happy with this dealership since we purchased the car. That time was also a fiasco. Only friendly face was t . Service manager rude. Have not been happy with this dealership since we purchased the car. That time was also a fiasco. Only friendly face was the cashier More

by GVO74561 Verified Customer Verified Customer

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The service advisor took care of me when I needed my oil changed. Courteous, professional and even quick witted. Definitely will go again for future services. changed. Courteous, professional and even quick witted. Definitely will go again for future services. More

by starcat.captain Verified Customer Verified Customer

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I had an overall great experience at this location. They take very good care of my vehicle and communicate concerns in a way that is easily understandable. They take very good care of my vehicle and communicate concerns in a way that is easily understandable. More

by ellyanavicens5 Verified Customer Verified Customer

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excelente servicio profesional 100/100 fas and good price very good service nice people was very fast service price very good service nice people was very fast service More

by florestorrezgerardo Verified Customer Verified Customer

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Great costumer service helpful and informative. Really attentive in general great experience I would recommend Really attentive in general great experience I would recommend More

by nbruiz1092 Verified Customer Verified Customer

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The service was great and quick and on time with my car was done quick was done quick More

by sharena2527 Verified Customer Verified Customer

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