Adrian & Nick were a blessing in disguise honestly.
I was in a wreck the week before and my partner & I were in a rush to get a solid, safe family vehicle. We explained what we were looking for and by
I was in a wreck the week before and my partner & I were in a rush to get a solid, safe family vehicle. We explained what we were looking for and by the time all was said & done, the first vehicle shown to us was the one we decided on. This is the 2nd Hyundai in my family & I do think when/if we make additional purchases, we will be returning to Hyundai. Thank you again Adrian for the patience & kindness you've shown us.
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by casey.jenkins28
Verified Customer
Verified Customer
Other Employees Tagged:
Adrian
Mar 04, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I love their dealership they get you in they get you
options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want.
options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. Best customer service.
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by alexiusbolding0823
Verified Customer
Verified Customer
Mar 04, 2024 -
Big Star Hyundai responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Great service, professional, the process of purchasing a
vehicle was faster than I expected. Little hiccup but it was taken Care of.
vehicle was faster than I expected. Little hiccup but it was taken Care of.
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by oalaniz014
Verified Customer
Verified Customer
Mar 04, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Nick H was super patient with my many questions and
worked hard at making the entire process go smoothly.
worked hard at making the entire process go smoothly.
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by carrelmayorga
Verified Customer
Verified Customer
Mar 01, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Loved the attention right away of us being there,worked
diligently to get the rice right for my pocket book this I was able to drive away in a brand new car,thks for making my experience a good one with l
diligently to get the rice right for my pocket book this I was able to drive away in a brand new car,thks for making my experience a good one with lots of smiles and fast working employees,special thanks to Nick Hernandez, Arnaldo, and Mr Hewitt for all the loving help; highly recommend your services
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by ramonaking01954
Verified Customer
Verified Customer
Feb 12, 2024 -
Big Star Hyundai responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Great customer service, great inventory, great sales and
finance staff, and great price! We couldn’t be happier with our new Palisade!
finance staff, and great price! We couldn’t be happier with our new Palisade!
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by TW2
Verified Customer
Verified Customer
Other Employees Tagged:
zzGabriel zzCruz, zzRandol zzManjarrez
Jan 03, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Kaleb was very thorough in his explanation of recommended
services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous.
services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous.
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by jbeers
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Steffy Hernandez
, zzKaleb zzChadwell, zzSterling zzWhitely
Dec 26, 2023 -
Big Star Hyundai responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
The only real complaint I have is that the $250 gift card
is actually a discount card.
is actually a discount card.
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by donna.vosefski
Verified Customer
Verified Customer
Dec 20, 2023 -
Big Star Hyundai responded
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Gabriel Cruz, General Sales Manager
Just to start out saying that the salesman that I was
blessed with was truly a great guy. Everyone was friendly. I just love this dealership.
blessed with was truly a great guy. Everyone was friendly. I just love this dealership.
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by tramaine.tyler2018.tt
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Chairis
, Mo Shurafa, zzHector zzBriseno, zzSam zzCaldwell, zzJesus zzCampos, zzMaria zzCauich, zzBrentley zzChavez, zzCelcilia zzGarcia, zzBridget zzGutierrez
Dec 15, 2023 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I’m disappointed that the drivers side seatbelt wasn’t
fixed. Should have been caught during the long list of maintenance checks that were discussed with me.
fixed. Should have been caught during the long list of maintenance checks that were discussed with me.
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by jtuggle100
Verified Customer
Verified Customer
Nov 28, 2023 -
Big Star Hyundai responded
Thank you for your review. I agree, we should have caught that. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If you are still in need of having that corrected or have other concerns, please reach out to me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com